HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

'Times New Roman';">We have received your letter regarding [redacted] concerns about her computer.
I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the computer was replaced. I have shared her comments about the delay with the service plan administrator.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,
[redacted]

November 11, 2016   [redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]s concern about the appliance purchase. I apologize for any frustration [redacted] has experienced.   We have contacted the warranty provider Warrantech. On 11/11/16 the unit was repaired at approximately 9pm CST. If Ms. [redacted] has any further issues, we ask that she contact Warrantech at 877-456-9643.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

size="3">I have received your letter regarding [redacted] claim of damage.
I apologize for any inconvenience Mr. [redacted] experienced. We forwarded his claim to the delivery contractor. It is our understanding that a representative contacted him. If he still needs assistance, Area Manager [redacted] can be reached at (301) 233-7637.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
[redacted]

September 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

xbox.I apologize for any inconvenience Ms. [redacted] experience. Our records indicate that a return was processed. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

May 14, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his dryer.I...

apologize for any inconvenience Mr. Webber experienced. The service plan he purchased is administered through Warrantech. Our representative contacted the administrator and was informed that the dryer does not qualify for an exchange. We recommend that he proceed with the service process. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr. Webber’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.
 
There was no resolution offered, all that was listed is that I pick out another model.
This is not an option as I purchased the coordinating washer in December 2015.
The company indicates the product is no longer avail.
Then why was the dryer advertised for sale?
Bait and switch occurred.
Plus, the item was not listed as a floor model.
None of this was addressed in the company response.
 
I am trying to work with the company prior to taking legal action.
 
Regards,
[redacted]

June 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE:[redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her...

rebate.I apologize for any inconvenience Ms.[redacted] experienced. According to the rebate company, they have approved the submission and mailed the card. Ms. [redacted] should receive it in the next 5-10 business days.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

January 19, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s...

concerns about his computer.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that a store credit was issued for the replacement of the computer. For further assistance, he can visit the store and refer to invoice 0064-004718. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

January 11, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern regarding the repair on his unit.We apologize for any inconvenience Mr. [redacted] encountered. As previously stated, only the sealed refrigeration system is covered under his ten-year major component plan. For any other malfunctions, Whirlpool can be reached at (800)253-1301 to set up service. However, he would be responsible for the service fees.If the customer is unhappy with the warranty, attached is the cancellation form. It has to be filled out and mailed to the address provided.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

Dear Ms. [redacted]:
New Roman", serif; letter-spacing: -0.15pt;">  I have received your letter regarding [redacted]s concern about the TV order. I apologize for any frustration Ms. [redacted] has experienced.   After review, Ms. [redacted]s order was subbed for a different model that was 42 inches versus 40. The new TV was picked-up at our local store on 11/30/16. We ask that Ms. [redacted] contact us if she needs further assistance.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

June 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the refund.I...

apologize for any inconvenience Ms. [redacted] experienced. I have verified that our Warranties department has received the cancellation request and they are processing the refund. She should receive it in the next 10-15 business days. We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

This is not the first time I have had problems with HH Gregg. I ordered a four piece kitchen package, was called that my order was complete and ready for delivery and but tonight when delivered there was no stove. After over an hour on the phone I was told I would not get one until the following week and they could not guarantee a delivery time even though it was their mistake. I thought I would give them another try but guess my try was once again a flop. Glad there are other places in I day to buy appliances.

January 11, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding Mr. and Mrs. [redacted]’s concern about their refrigerator.We apologize for any inconvenience Mr. and Mrs. [redacted] encountered. Frigidaire has been contacted on the customer’s behalf and they have advised that they needed assistance from the factory technician to provide a resolution. The factory Technician will review the case within 2 business days and after a decision has been made, they will be contacted. For further details, Frigidaire can be reached at (800)444-4944 and reference case number [redacted].We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

October 30, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]
I have...

received your letter regarding [redacted] concerns about his consultation.
I apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we processed a refund of $107.99. He should receive it in the next 30 days.
We appreciate having the opportunity to answer Mr. [redacted]’s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We are not satisfied. A second repair service that could not fix the refrigator was here. It's almost four weeks without being able to buy food to servive. We are contacting an attorney tomorrow. We want a new fregiator now. This just goes on and on. This is not acceptable. 
Regards,
[redacted]

'Tahoma','sans-serif'; COLOR: black; mso-fareast-font-family: Tahoma; mso-bidi-font-family: 'Times New Roman'">I have received your letter regarding [redacted] concerns.
I apologize for any misunderstanding. I have shared her comments with the regional management so that they can address any issues with their personnel. We regret that we are unable to honor her request.
We appreciate having the opportunity to answer Ms. [redacted] complaint.
Sincerely,
James [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Wow.  Ms. [redacted] totally missed everything that I said in my complaint. They keep saying 'after 30 days'. First off, that is horrible, 30 days for a return??  [redacted], etc. gives u 90 days for anything. Also, I DID try to complain after a month, and I was given the runaround and ignored, as explained in my complaint, that obviously was not even really read. And a tv should not be breaking in a month. That's **! I am going to let everyone on every review site known to man not to shop at Hh Gregg!
Regards,
[redacted]

[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
We apologize for any...

inconvenience Mr. [redacted] may have experienced. After contacting the store and confirming stock, Mr. [redacted] was contacted and informed the television was available for immediate pick up.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]