HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

September 18, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted]) 
Dear Ms. [redacted]:
I have received your follow-up letter regarding [redacted]’s concerns.
We regret his continued disappointment. However, we stand by our previous response.
We appreciate having the opportunity to answer Mr. [redacted]’s complaint. 
Sincerely,
James T. [redacted]
Director, Service Operations
JTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]7, and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
  Why can't my money just be refunded? The t.v. Has now been worked on again. When it was returned it actually worked for an hour and fourth five minutes. Now it needs worked on again. This will be 7 repairs. I hope this kind of ridiculous and extremely poor customer service puts H.H. Gregg out of business!! It's what you deserve!
[redacted]

January 5, 2016[redacted]RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the...

refund.I apologize for any inconvenience [redacted] experienced. Our records indicate that the refund was processed. He should receive it in the next few business days if he has not received it already.We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager

December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his store credit. We...

have processed a credit of $1129.21. He can visit his local store and reference [redacted] to reselect.We apologize for any inconvenience Mr. [redacted] encountered.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] 
Dear [redacted]I have received your letter regarding [redacted] concerns about her rebate.I...

apologize for any inconvenience [redacted] experienced. We regret that we are unable to offer a refund for the rebate. Our representative contacted the rebate processing company and was informed that they are processing the rebate. It is our understanding that it should be mailed to her within the next 4 weeks. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

April 17, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the range.I...

apologize for any inconvenience Mr. [redacted] experienced. It is my understanding that the store has received a replacement drawer and they attempted to contact him. If he still needs assistance, we request that he contact [redacted] at the store. We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

September 26, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted])
 
Dear Ms. [redacted]
 
I have received your letter regarding [redacted] concerns about her refrigerator.
 
I apologize for any inconvenience Ms. [redacted] experienced. Our representative contacted the service plan administrator and was informed that the technician installed parts. If she experiences any further problems with the refrigerator, Warrantech can be reached at (877) 456-9643.
 
We appreciate having the opportunity to answer Ms. [redacted]’s complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
 
[redacted]

HH Gregg is absolutely horrible when it comes solving warranty issues. I bought a dryer from them less than 2 years ago. In the first year we had the motor and mother boad replaced. The second year we have had 2 motors replaced and know the heating element. HH Gregg refuses to replace dryer because the first service call was under manufacturers warranty. They will not doing anything until your service call is not handled and fixed within 30 days. They do not care about their customers

December 31, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her...

order.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his purchase.I...

apologize for any inconvenience Mr. [redacted] experienced. We are unable to offer the price adjustment he requested. Our Price Guarantee excludes items for sale at hhgregg or any competitor from the first of November through the Wednesday after Thanksgiving. Below is a link to a page with information about our price matching. It is listed in the Pricing and Payments category.http://www.hhgregg.com/service/CustomerService#contactusWe appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

September 8, 2016   [redacted]
class="Standard">Revdex.com, Inc. 151 N Delaware St #2020 Indianapolis, IN 46204   RE: [redacted] [redacted] (# [redacted])   Dear Ms. [redacted]:   We have received your letter regarding [redacted]’s concern regarding her refund.   We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the refund of $1977.45 was processed back on her hhGregg credit card.   We appreciate the opportunity to address the complaint   Sincerely,     Stephanie D[redacted] Executive Team

March 9, 2016 Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]
I have received your letter regarding [redacted]...

concerns about her account.I apologize for any misunderstanding. We regret that our representatives do not have access to accounts and are not authorized to make changes. Synchrony is the administrator of the hhgregg card. If she has any questions about her account, Synchrony can be reached at (800) 333-1071. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

November 29, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] product...

Issue.
We apologize for the issues Ms. [redacted] is currently experiencing with her television. Due to the screen being cracked and after 30 days of the screen functioning with no defect, unfortunately we would have to deny the return and or exchange
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[to my understanding they are to replace the food I lost due to the fact I did not have my refrigerator ( they took more then one month to repair) when I spoke to a representative one week prior to the repair being done she was under the impression I received a gift card however I did not . I believe after all this time I believe they can do that much.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However,  I did send an email to Revdex.com regarding my complaint which was mistakenly included HH Greg but should have been related to BrandsMart but no has responded or made the change on the complaint.  The fridge was ultimately repaired, after 3 weeks which is unacceptable. 
Regards,
[redacted]

November 5, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan...

administrator authorized a store credit for the replacement of the washer. She may have the option to request reimbursement for laundry expenses through Warrantech. If she has any questions, the administrator can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations

June 5, 2015Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

refrigerator.I apologize for any inconvenience she experienced. We regret that given the length of time since the purchase in March of 2015, there is no way to verify how any issues with the refrigerator may have occurred. If she is unhappy with the repair of the refrigerator door, she might want to contact the servicer and schedule a follow-up service call. It is my understanding that most servicers offer a warrantee for their repairs.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

The Manager in training was able to reach an agreement with me.  He was the only one that understood what I was trying to say.  This matter is resolved!
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We have been told we would receive the rebate since May 2015. On August 5, 2015, we were told by Jessica (see original complaint) that the rebate had just been expedited that day, August 5, and would be shipping out in the new few days. It is now August 17 and we have not yet received it. HH Gregg has no credibility with what they have told us. They have never followed through with anything they have told us would happen. They state the phone conversations are recorded. Please have them review the phone conversation with Jessica on August 5, 2015. [Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]