HH Gregg Appliances

FONT-SIZE: 10pt; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: Verdana">I have received your letter regarding Michael Richmond's concerns about his refund.
I apologize for any inconvenience Mr. Richmond experienced. Our Accounting Department canceled the first refund check and sent a replacement to the address listed on his invoice. If he has any questions, our Call Center can be reached at (800) 284-7344.
 
                 
                 
ees
Dire' or, Service Operations
JTM/rlb
We appreciate having the opportunity to answer Mr. Richmond's complaint.
                    Sincerely,
                    James T. McNees

March 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his store credit.We regret his continued disappointment. However, we are unable to accept store credit as payment for online orders. The credit must be used in one of our store locations.  We appreciate having the opportunity to answer the complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]
The above is what was auto-populated by the system.  I agree that the refund was satisfactory to me... the fact that it took an additional 5 days to receive the refund does not.  During that time, the business collects interest off of the sale amount... all the while I lose monies by paying a daily interest rate charge on my credit card (method which I used to purchase).  Granted, we are talking about a small amount of change.  But you take my incident and multiply it by a few hundred, if not thousands, and that number adds up quickly.  Go out to the business Facebook page and read through the comments.  There are a lot more people that have experienced the same issue.  And that's just one media social site.  The business does not lose any monies.  But the consumer does.  That to me is a scam.  At the least, very poor business practice.  But one that they can make a profit from.

May 26, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I...

apologize for any inconvenience Ms. [redacted] experienced. The service plan she purchased is administered through [redacted]. Our representative contacted [redacted] and was informed that they issued a check for the replacement of the washer. If she has any questions, the service plan administrator can be reached at (877) 456-9643. According to our records, our store personnel processed a price adjustment due to the issue with the drain pan. She should receive the refund within the next 30 days if she has not received it already.   We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

November 29, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted]...

[redacted] customer service Issue.
We apologize for the inconvenience and issue that Ms. [redacted] experienced with her dishwasher. Due to no servicer in Ms. [redacted] area Warrantech has issued a credit to reselect. The credit is for the cost of the dishwasher $299.99. At this time the warranty is fulfilled and Ms. [redacted] will have to purchase another extended warranty.
If Ms. [redacted] has any questions regarding he credit we ask that she contacts warrantech at
877-456-96643, If not her credit confirmation number is [redacted].
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
While HH Gregg maintains they did not have such an offer in their stores, I disagree. Here is the rebate I complete and saw when I was in their store. THIS REBATE WAS ON TOP OF THE WASHER WE BOUGHT.
http://www.[redacted].com/dotcom/images/2016_LG_TWINWash_Rebate.pdf

April 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the store...

credit.I apologize for any frustration [redacted] experienced. Our records indicate that the store credit is the same amount as the price before sales tax that she paid for the original washer. We are unable to honor her request. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I spoke with Todd at [redacted], he stated that they could not do anything because there were two bulletins published/acknowledged by Samsung stating that there is a design flaw, that the icemaker will not work and will never work.  Todd told me to call Samsung Executive escalation, which I did, they stated that they could not replace the refrigerator, that [redacted] needed to send out a tech for repair that the only thing Samsung could do is send out a service repair tech at my own expense.  This has not been resolved after 25-30 calls now, with another service tech coming out scheduled for Monday again.
Thank you.
Regards,
[redacted]

December 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has encountered. Our records indicate that her purchase is scheduled to be picked up on 12/30/16. She will receive a call the night before with her three hour window. Once the appliances are back in our distribution center, the refund will be processed.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

June 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] & [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize for any inconvenience he experienced. We regret that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that our company did not deliver the television and no damage was reported before it was removed from the store premises, there is no way to verify how any damage may have occurred. Television service plans sold in our stores do not cover the repair of physical damage. If Mr. [redacted] has not yet requested a cancellation of the coverage, he can submit the attached form for further assistance. As long as the coverage has not already been canceled, used or refunded, the plan should be eligible for a prorated refund. Any refund would be applied to his Acceptance Now balance.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive TeamEnclosure

January 2, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]...

[redacted]’s concerns about their television.I apologize for any inconvenience Mr. and Mrs. [redacted] experienced. Our representative contacted the service plan administrator and was informed that they are issuing a store credit for the replacement of the television. A representative should contact them in the next few business days. If Mr. and Mrs. [redacted] have any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

'Times New Roman';">Dear Ms. [redacted]:
I have received your letter regarding [redacted] concerns about her tablet.
I apologize for any inconvenience Ms. [redacted] experienced. We regret that given the length of time that has passed since the purchase in November of 2013, we are unable to offer her a refund. As indicated on the back of our invoices, the return period is 30 days from the date of purchase. It is our understanding that the manufacturer warranty expired.
In the interest of good customer relations, we authorized a $50 store credit. For
further assistance, she can visit our store and refer to invoice [redacted]
We appreciate having the opportunity to answer Ms. [redacted] complaint.
Sincerely,
[redacted]

August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’ concerns about her dryer and the...

store credit.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the service plan administrator authorized a store credit for the amount of the purchase price of the original dryer. We regret that we are unable to override decisions made by the service plan administrator. In the interest of good customer relations, we can offer to sell Ms. [redacted] a new dryer at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store and make the purchase in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

February 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the order he placed through our website.We regret his continued disappointment. The product specifications for the model he ordered (model [redacted]) indicate that the refrigerator is white. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is still totally unacceptable as this is now moving into 4 months and I still have a cut and unmatching sectional. I do not understand why I have to go thru such a hassle to get a sofa replaced credited or fixed. It should have never gone to this extreme. So what is going to be the outcome am I getting the correct piece that goes with sectional is sectional going to have one new side and one old side. I dont see why its so hard for a company as big as hhgregg to replace fix or even credit a mistake they obviously caused. I reported my issues within 24 hours of receiving product and now four months into the issue I still can't get this resolved. Will I have to take legal actions as a next step or keep filing complaints and negative reviews about this company.  Supposedly a week after the person from repair came to see sofas it was supposed to be fixed so apparently it's obvious that your company keeps dropping the bAll on this matter so I feel like they really dont care. They got my money and thats all that matters. What other manager should I need to contact to report each and every person who has dropped the ball on this case. I am so disgusted with hhgregg. 
Regards,
[redacted]

November 7, 2014
[redacted] 
Revdex.com, Inc.
22 East Washington Street, Suite 200
Indianapolis, Indiana 46204
RE: [redacted]...

[redacted] (# [redacted]) 
Dear Ms. [redacted]
I have received your recent letter regarding [redacted] concerns about her order.
I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that her order was shipped and the $169.99 shipping charge was waived. If she has any questions, our Call Center can be reached at (800) 284-7344.
We appreciate having the opportunity to respond to Ms. [redacted]’s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

October 3, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her furniture.We apologize for any...

inconvenience Ms. [redacted] encountered. Service was accepted and it will be scheduled by our delivery team to get the dirt spot cleaned.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

April 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his...

installation.I apologize for any inconvenience Mr. [redacted] experienced. We are unable to offer a refund for the amount he requested. However, our personnel did process a refund of $81.78 for the [redacted] installation and the dishwasher installation parts. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

I have received your follow-up letter regarding [redacted]' concerns about her television.
We regret her continued disappointment. Our representative contacted the service plan administrator and was informed that they issued a check for the replacement of the television. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Diane M[redacted]Communications Manager