HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I find it concerning corporate could not locate a record of Corli offering me a gift card to NOT return the washer and dryer. The return of my order was initiated by Chris which resulted in a call from his manager, Corli. During that call he told me that he would send me a gift card if I agreed to a washing machine replacement. Right after that call, I emailed corporate (from the HHGregg website) and stated what occurred during that call. When the new washing machine was delivered, the invoice stated an incorrect reason for the exchange to which I wrote on the invoice the true reason.During the initial purchase, my husband and I both asked about the price match guarantee. My husband specifically asked if Black Friday pricing qualified and our sales rep said yes. He further reiterated that we should purchase a TV by "x" date so that it could be price matched against both Black Friday, Christmas and Superbowl deals.I purposely waited until the Black Friday prices for the price match. My 90 days was over right after Thanksgiving. The contract I signed did not state what exclusions existed for the price match. I am disappointed with the customer service. The appliance was delivered broken. Chris tried to upsell me a new one. When I wanted to return, Corli called and said they would replace it and offered the gift card. And now the the price match is honored.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The representative, in fact, has tried to contact me twice. It happened that at those times I was unable to answer my cell phone without being rude to a cashier. I returned both calls, telling the representative the best times to reach me, but that information was ignored. I will take responsibility for neither their inefficiency nor their lack of cooperation.
Regards,
[redacted]

May 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her washer and the store...

credit.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the service plan administrator authorized a store credit for the amount of the purchase price of the original washer. We regret that we are unable to override decisions made by the service plan administrator. In the interest of good customer relations, we can offer to sell Ms. [redacted] the new washer at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store and make the purchase in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The vendor has clearly stated they will not honor the purchase price, without giving a further explanation.  
Regards,
[redacted]

June 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

recliner.I apologize for any inconvenience Ms. [redacted] experienced. Our representative contacted the service plan administrator and was informed that the previous request for repair was declined due to damage the recliner may have sustained during a move. It is our understanding that they have requested pictures of the damage for the current service request so that they can determine whether the issue would be covered. If Ms. [redacted] has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

December 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her refrigerator.We apologize...

for any inconvenience Ms. [redacted] encountered. Our records indicate that a store credit was provided. She may visit her local store and reference invoice [redacted] to re-select a refrigerator. It has a total amount of $437.16. For any questions, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

September 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the furniture.I...

apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return. A representative from our corporate office contacted her to offer assistance with scheduling service. If she has any questions, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. McN[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi [redacted] 
   Jim H[redacted] with HH Gregg did leave me a voicemail and I have since returned the call today.  Currently waiting a response back but as for now no resolution has been made/offered/accepted.  Hopefully we can come up with something shortly. 
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
For the third time, my order number is [redacted]. Please advise on why my order was not delivered as scheduled, why I was told one of the appliances was out of stock via telephone when it said online the merchandise was in-stock, and why my order was cancelled without first disclosing it would take a week for me to get the $2500 back that I spent at HH Gregg.
Regards,
[redacted]

July 14, 2016
-0.15pt;">    [redacted]       Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (# [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted] concerns about the delivery performance and installation pricing. I apologize for any inconvenience Mr. [redacted] experienced.   Due to the inconsistent nature of the information provided, and the further follow up work by Mr. [redacted] that was needed to complete installation of his refrigerator, we have reimbursed Mr. [redacted] the $80 he has requested.   The refund confirmation invoice can be referenced under order number [redacted]. Mr. [redacted] will see the credit post to his account in 3-5 business days.   We appreciate having the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

November 15, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mrs. [redacted] warranty...

issue.
We apologize for the issues Mr. and Mrs. [redacted] is currently experiences with their refrigerator.
A claim was opened 11/11/16 for the unit not cooling and error message. It normally takes the service company 24/48 business hrs to contact the customer to schedule a service date.
Warrantech offers a onetime replacement if the unit can’t be repaired, or after 4 service calls (also indicated in the warranty brochure). Replacements are issued in the form of an in store credit where customer can reselect, unfortunately refunds are not an option.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Can you please send me the 100 gift card because this is what was promised to me.
Regards,
[redacted]

January 9, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns.We regret her continued disappointment. Our records indicate that she already received a discount on the replacement range. We are unable to offer a price adjustment.We appreciate having the opportunity to respond to Ms. [redacted]s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

April 14, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]
I have received your letter regarding [redacted] concerns about the refrigerator.I...

apologize for any inconvenience [redacted] experienced. Given the length of time that has passed since the purchase in 2014, we are unable to honor his request for an exchange. As indicated in our return policy, the return period is 30 days from the date of purchase.In the interest of good customer relations, we can offer to sell him a new refrigerator at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store and make the purchase in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I find it totally unsatisfactory that they sell a stove with double oven that is SELF Cleaning and expect me to use Easy OFF TO GET IT CLEANED IF NEEDED PER THE SAMSUNG REPAIR COMPANY. everyone I tell this story to laughs. I promise you HHGREGG is not winning business with this kind of promotion and doing business. In my eyes they are not smart business people. I am a Real Estate Broker and need daily sellers and buyers and now I tell them not to BUY anything at Hhgregg as they do not stand behind their products they sell. Apparently they don't care and they should stand behind what they sell. But they are too short sighted to see that. What goes around comes around and KARMA is something I believe in.
It is advertised as self cleaning and I expect it to ne self cleaning. Further the authorized Samsung repair person tells me 2x that he can't do anything. The oven LOCKS up when you use the self cleaning feature. I call that FALSE Advertisement at a minimum complaint. Other complaints were it sets on fore. explodes and has caused a house fire. Really, do you want me to try to risk my families and my life  by using the self cleaning feature that does not work per SAMSUMG technician? I am writing to the Consumer Safety Commission for a recall of this product and  then they can replace all the ovens they sold under false presence. I am not going to stop until I get satisfaction. This is not satisfactory.
Regards,
[redacted]

December 20, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ refund.We apologize for any inconvenience [redacted]...

encountered. Our records indicate that the refund was processed on 12/10/16. The funds should reflect on the account within 5 to 7 business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

January 29, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

rebate.I apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we processed a refund of $400 to reimburse him for the rebate. He should receive it in the next 30 days.We appreciate having the opportunity to respond to Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

January 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the...

television.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return for the television. As indicated on the back of our purchase invoices, damaged products are not eligible for return. Given that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

black; mso-fareast-font-family: Tahoma; mso-bidi-font-family: 'Times New Roman'">I have received your letter regarding [redacted] concerns about her washer and dryer.
I apologize for any inconvenience Ms. Garrison experienced. However, we are unable to honor her request. Our representative contacted the service plan administrator and was informed that they are arranging service. If Ms. Garrison has any questions, NEW can be reached at (866) 856-0212.
 
ees
, Service Operations
/ri b
We appreciate having the opportunity to answer Ms. [redacted] complaint.
Sincerely,
James [redacted]