HH Gregg Appliances

September 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]...

[redacted]’s concerns about the furniture.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the service plan she purchased is administered through Warrantech. It is our understanding that a representative contacted her. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

October 30, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#...

[redacted]) 
Dear Ms. [redacted]
I have received your letter regarding [redacted] concerns about the ad.
I apologize for any inconvenience he experienced. We regret that we are unable to honor his request. Our records indicate that our company issued a retraction due to an incorrect product description. It is my understanding that the retraction was available at our stores.
We appreciate having the opportunity to answer the complaint.
Sincerely,
[redacted]
Director, Service Operations
[redacted]

February 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. Richardson:I have received your letter regarding [redacted]’ concerns about her...

furniture.I apologize for any inconvenience Ms. Lipps experienced. We regret that we are unable to authorize a return or a refund for the furniture.A representative should contact her within the next few days to arrange a service call. If she does not receive a call in a timely manner, our Furniture department can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

November 6, 2014
[redacted]
Revdex.com, Inc.
22 East Washington Street, Suite 200
Indianapolis, Indiana 46204
RE: [redacted]...

[redacted] (# [redacted]) 
Dear Ms. [redacted]
I have received your recent letter about [redacted] concerns about her washer. 
I apologize for any inconvenience Ms. [redacted] experienced. Our representative contacted the service plan administrator and was informed that a replacement was authorized. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.
We appreciate having the opportunity to respond to Ms. [redacted]’s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

December 20, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We...

apologize for any inconvenience Ms. [redacted] experienced. Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. As a customer satisfaction we have provided a $25.00 gift card. He should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When I made the original purchase I was at [redacted]0.  However since then I have moved and thus the address is what was update in their system when I called to make the service request.  This company even responding to you, is slow.  If they even bothered to do a better search they would be able to find me.  However after many calls and apparently service issue with their computer systems.  A tech came out, need to follow up as there seems to be a new sound when the dryer is used.  But due to medical issues I have not been able to follow up on it.  See if the company can find me under the new address provided which is my old address.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]   This washing machine is still under extended warranty.It has damaged so many of my clothes ,I am afraid to use it any longer.The tech HHGREGG sent to check it was aware of laundry detergent left in my clothes.He advised me to rinse them again.As far as needing a plumner,,,,,,,I had to do something,I purchased a new washing machine.It was hooked up in the same spot ,same water hook up,same line as the HHGREGG washer,it performs and rinses my clothes and guess what? No plumner still has not been called.I wasted money on HHGREGG and the EXTENDED WARRANTY...The tech from HHGREGG didn't help me out of 4 or how many times he came .Why would I spend $800.00 for a new washing machine if I didn't have to? That company let me down.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Warrantech refused to fix my stove citing I caused the damage.  My stove is 2 years outside of the manufacturer's warranty.  I flooded social media outlets with pictures of my stove and a narrative of what happened.  A Samsung representative (not Warrantech) came to my home and determined the catastrophic failure was caused by faulty wiring.  Samsung was good enough to fix my stove.  My issue is with the extended warranty that HH Gregg sold me.  The warranty obvioulsy was not honored in this incident nor do I have faith it will be honored in the future.  I would like a refund or store credit for the purchase amount of the extended warranty for my stove.  If HH Gregg agrees to this, then I feel I will have been made whole.  If not, then my step will be to legally and peacefully share my displeasure outside of the Lakeland location.   
Regards,
[redacted]

December 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We apologize for any inconvenience Mr. [redacted] encountered. We regret to inform that we are unable to provide a discounted price due to the fact that the order was cancelled and the product is no longer available.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

April 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about her refrigerator.We did not find a record of a gift card. Store credit was authorized for a small refrigerator for her to use due to the repair delay. She received the refrigerator on 3/19/16. We regret any misunderstanding. However, we are unable to provide her with a gift card.She may have the option to file a food loss claim with the service plan administrator if she has not done so already. If she has any questions, Warrantech can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 11, 2015RE: [redacted] 
Dear [redacted]
I have received your letter regarding [redacted] concerns about his dryer.I apologize for any inconvenience [redacted] experienced. We regret that given the length of time that...

has passed since the purchase in August of 2014, we are unable to authorize a return or an exchange.Most appliances come with a one-year parts and labor warranty, which has likely expired. If [redacted] would like assistance with locating an authorized service provider in his area, [redacted] can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Department

Dear Ms. [redacted]:
"Times New Roman", serif; letter-spacing: -0.15pt;">  I have received your letter regarding [redacted]s concern about his over the range microwave. I apologize for any frustration Mr. [redacted] has experienced.   After review, the unit has been returned and Mr. [redacted] has been refunded. We ask that 3-5 business days be allowed for the funds to post back to the original form of payment. We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I complained about the noise within the 30 day window and was told that it would get better over time. Meanwhile, GE has stepped up and exchanged the unit. The new unit is fantastic. I'll buy my next GE Profile unit, and all of my other appliances and electronics, from another retailer. Buyer beware - spend over 8k on a fridge and the retailer completely sheds their responsibility to help me weed out a lemon from the manufacturer.
Regards,
[redacted]

April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the...

refrigerator.I apologize for any inconvenience [redacted] experienced. Our records indicate that a store credit was issued for the replacement of the refrigerator. If [redacted] has any questions, our Call Center can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

The warranty/repair process with HH Gregg is severely broken. It has been over one (1) month since my initial call to HH Greg for warranty repair services (5/28/15) on our [redacted] front loader washing machine through [redacted]. It is 7/1/15 and our washing machine is still not repaired.
Nothing happened between 5/28/15 and 6/16/15 = That is 13 business days and considered unacceptable.
On 6/16/15 [redacted] sent out the wrong vendor to diagnose issues with our machine. After calling [redacted] the same day, they explained to me that they were unsure why they sent the wrong firm, but unfortunately needed to send someone else out to diagnose the machine ([redacted]). [redacted] Doc showed up on 6/24/15 - 6 business days after sending the wrong firm. Parts were ordered and have arrived at the contractor's site, but they told me this morning 7/1 that they can't get me scheduled for another week. That takes the total time to repair to approx. 6 weeks. This is not the A+ service that was explained to me nor what I paid for at time of purchase. I highly encourage HH Greg to elect a new service provider. This is beyond unacceptable service.
Thanks,

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020
class="apple-converted-space"> Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s refund concern.I apologize for any inconvenience Ms. [redacted] may have experienced. After review, we have refunded the account in full under invoice [redacted]. We ask that 3-5 business be allowed for the funds to post. I apologize that there was a shipping error and refund delay. We look forward to providing better future service to Ms. [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

April 17, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her...

refrigerator. I apologize for any inconvenience Ms. [redacted] experienced. Our representative contacted the manufacturer and was informed that the servicer received parts for the refrigerator. It is our understanding that Ms. [redacted] declined the repair. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the refrigerator is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We recommend that she proceed with the service process.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The washer was exchanged and the new washer is not working properly.  Once again, no call backs from management.  However, Samsung will be sending out a technician on March 1st, 2016 to address this issue.  Problem is not corrected as of today.
Regards,
[redacted]