HH Gregg Appliances

I purchased an extended warranty through HH Gregg for a GE range which only covered the heating element. After 2 yrs, 2 months, the heating element failed. I was told by the HH Gregg extended warranty company that the part was covered but had to be approved by them. They scheduled the technician (whom they chose) for a service call. The technician confirmed the heating element needing replacing. When I called the HH Gregg extended warranty company, they said the part was covered by GE warranty and they would not cover it. I called the number to GE (given to me by HH Gregg) - and was told the range that I owned had only a one year warranty and they would not cover it. I called back to HH Gregg warranty and was told I would need to have GE fax over proof that the part was not covered. I called GE and asked that they fax over a statement that the part was not covered. I will now need to follow up with HH Gregg warranty service again to see if they will now cover the part. They had said it would take a few days for it to show in their system. The consumer should not have to carry the burden to verify warranty coverage between the appliance manufacturer and HH Gregg warranty.

I have received your recent letter regarding [redacted] concerns about his computer.
0.05in 0pt 0in">I apologize for any inconvenience Mr. [redacted] experienced. According to our records, the computer was returned for store credit. I have shared his feedback with the regional management so that they can address any issues with their personnel.
We appreciate having the opportunity to respond to Mr. [redacted] complaint.
 
Sincerely,
 
[redacted]%3

August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about his...

refrigerator.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that a store credit was issued for the replacement of the refrigerator. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Here is the response for Kenneth Mikesell's complaint.

I bought a refrigerator from hhgreg on outer loop for $930 and paid $79 dollars to have it delivered. When they dropped it off after leaving I noticed the door did not seal I called hhgreg back and after talking to them about 3 times they finally sent out a service tech. Once he got to my house 2 days later he looked at it and said that was the best he can do... He didn't even do anything. I called hhgreg back and told them if they couldn't fix right or replace I wanted my money back so they sent me a new one out 3 days later. This time the guys who dropped it off pinched my brand new floor I just out down. I called yet again to complain about my floor and they took my information and said they repair company would contact me with in 2 days that was about 2 weeks ago and I still never received that call so I replaced the pinch myself so there's more time and money out of my own pocket. The only help I got was I called back to the store to complain that I was never offered a warranty when I bought the refrigerator so the manager offered to give me the 5 year for the price of the 3 year but I have not been able to go back yet because half the money I had to buy the warranty I had to spend on repairing my floor.

February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his...

television.I apologize for any inconvenience [redacted] experienced. It is our understanding that the service plan administrator authorized a store credit for the replacement of the television. We are unable to offer any additional store credit. As indicated in the Terms and Conditions for the service plan, authorization of the store credit deems the coverage fulfilled. It cannot be refunded or transferred to the new unit. Additionally, the service plan covers the product only and not the sales tax. If [redacted] has any questions about the coverage Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

June 15, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about his television.We regret his continued disappointment. It is our understanding that the service plan administrator authorized a store credit for the replacement of the television. A representative should contact him within the next few business days. If he does not receive a call in a timely manner, [redacted] can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

I have received your follow-up letter regarding [redacted] concerns.
According to our records, the service plan administer authorized a store credit for the replacement of the refrigerator.
We appreciate having the opportunity to answer the complaint.
Sincerely,
[redacted]

December 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We...

apologize for any inconvenience Mr. [redacted] has experienced. His feedback is very important to us and has been forwarded to the appropriate personnel to address. Our records indicate that the installation was completed on 12/21/16. We hope the installation went smoothly and hope he enjoys his purchase.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Ms. [redacted], the response by the executive has been the fundamental problem with this whole process.  Warrantech answers their phone as HHGregg warranty; however, they have no interest in helping anyone solve their issues.  We have not been able to get any call backs from anyone at Warrantech to complete a transaction.  The most help we have received is from Amanda at the local store who has also written to the corporate office twice on our behalf, and has also not gotten a response.  If needed, I can go through the call logs of me and my husband's phones to provide dates and times these calls have been made with yet no resolution.  I work in customer service everyday and it is very simple that you assist the customer who has purchased a product and provide service.  This has not been done and I am extremely disappointed that after almost a month, nothing has been done.  Proof of purchase was sent to Warrantech on 10/1/16.  That proof of purchase has the refrigerator and model number present, as well as the proof of the warranty plan as it was also purchased.  If HHGregg's warranty department can not fulfill their promises, then I suggest they invest in another warranty company.  
It is now going on one month, and I still have the same problem with my refrigerator that is not working even though I have a warranty plan that has not provided service or a replacement.  I am not satisfied with the response.  If I can not get my refrigerator repaired or replaced in the next 24 hours, please let me know who and where I need to escalate further.  
Regards,
[redacted]

April 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her rebate.I...

apologize for any inconvenience Ms. [redacted] experienced. We contacted the rebate processing company and determined that the mailing address to which they sent the original rebate card was incomplete. We requested that they send a replacement card to the address Ms. [redacted] listed in her complaint. She should receive it in the next 15 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Here is the response for Amon A[redacted] omplaint.

February 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

order.I apologize for any inconvenience Mr. [redacted] experienced. Our Online Order department is processing a refund for his order. It is my understanding that the freight company that handled the shipment plans to arrange a pick-up of the television. We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

May 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the television.I...

apologize for any inconvenience he experienced. We regret that we are unable to authorize a return for the television. As indicated in our return policy, damaged products are not eligible for return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

September 5, 2014
 
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted]) 
Dear Ms....

[redacted]:
I have received your letter regarding [redacted] concerns about the service plan.
I apologize for any frustration Ms. [redacted] experienced. We regret that we are unable to honor her request. As indicated in the Terms and Conditions for service plans purchased in our stores, the coverage period begins on the date of purchase. The service plans offer coverage that manufacturer’s warranties may not, such as power surge protection.
In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next 60 days.
We appreciate having the opportunity to answer Ms. [redacted]’s complaint. 
Sincerely,
 
[redacted]Director, Service Operations

March 22, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]...

[redacted]’ concerns about his rebate.I apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we are reimbursing him for the television rebate. He should receive the refund in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attempted to call Whitney back at the number left. 317-848-1517 ext. 64258.  This number does not allow an extension to be entered.  I tried to reach a customer service person but was only able to reach automated choices.  I then tried to call back on the number Whitney called from and no one answered during regular business hours.  Please call me again and leave a number that will work.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Information was not provided to me prior to purchase. We had no way of knowing we were being deceived. It has taken 2 months to receive a response. I have been buying bag after bag of ice in an attempt to store my food. This has been an absolute nightmare. I have contacted the media, and the consumer reporting agent is investigating. I can only imagine how many more extremely unsatisfied customers were duped into thinking they were protected, only to learn their PREMIUM Service Warranty had expired a 364 days early.
Regards,
[redacted]

January 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] and [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] and [redacted] concerns about their...

refrigerator.I apologize for any inconvenience they experienced. Our representative contacted the service plan administrator and was informed that they authorized a replacement. They should receive a call within the next 5-10 business days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about his order.
I apologize for any inconvenience Mr. [redacted] experienced. According to our records, a refund was processed. We regret that are representatives are not authorized to make changes to accounts. If he has any questions, our Call Center can be reached at (866) 974-7344.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
[redacted]