HH Gregg Appliances

January 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns...

about the order.I apologize for any inconvenience [redacted] experienced. Our records indicate that the order was refunded through a credit card chargeback. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan MontgomeryExecutive Team

January 5, 2016Peggy RichardsonRevdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his...

order.I apologize for any inconvenience Mr. Leinberger experienced. Our records indicate that his order was picked up. If he has any questions, the Call Center can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[if I understand well after all this ordeal, I have to refer to a third party to file yet again another claim. I am not satisfy because it just appear to me it is made difficult to obtain services and/or benefits I paid for, they should inform the customer they do not provide the service (a third or fourth party does) in order for customers like myself to make informed choice.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In there store it doesn't say anything about restrictions nor did the salesman say anything about restrictions. He just told me if I find in a store or online to come back to the store show them and they will price match. So I did. When I did the manager told me they did price match them stores. I told him that is not what the salesman told me and pointed to the sign abd he told me sorry but there is restrictions. I asked where does it say anything about restrictions he said I can go online and look them up. I bought my tv from the store not online and the salesman never told me about there restrictions nor does there signs say anything anywhere on them about restrictions they just say in store or online price match guarantee.
Regards,
[redacted]

We bought a warranty with our fridge we bought 2 1/2 years ago from HHgregg. We called them 17 days ago to tell them it tore up and we need it fixed, they told us they would call us back, well they never did so we called them and every day that we called them they would tell us that someone will call us to set an appointment up to come look at it. Today has been 17 days and nobody has came to look at it. My family has been without a fridge for 17days! I don't have the money to go buy a new one and I shouldn't have to because I have a warranty and they should have came out to fix it!!

[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issues.
We apologize for...

the inconvenience and frustration Mr. [redacted] may have experienced. Our records indicate Mr. [redacted] unit was delivered 12/20/16 however there was some issues with trying to hookup the fridge. As a result Mr. [redacted] was issued a refund for the refrigerator.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.ACCORDING TO YOUR WEBSITE - WHAT IS INDICATED ABOVE IS NOT WHAT THE WEBSITE SAYS. FROM THE HHGREGG.COM WEBSITE, IT SAYS:• We match hhgregg.com prices on in-store purchases and in-store prices on hhgregg.com purchases.If we lower our price during the 30 day period after your purchase, we will match our lower price.I have also attached a copy of it from the website.I think it is extremely poor customer service that no one replied to my letter I wrote to the CEO nor the 2 submissions I made to hhgregg.com?
Regards,
[redacted]

December 31, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] claim of damage.I apologize...

for any frustration Mr. [redacted] experienced. We forwarded the claim to the appropriate personnel. It is our understanding that a representative should contact him within the next 5-10 business days.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

September 26, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms....

[redacted]:
I have received your letter regarding [redacted] concerns about her appliances.
I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund is being processed for the range. She should receive it in the next 30 days. I have shared her comments with regional management. If she has any questions, our Call Center can be reached at (800) 284-7344.
We appreciate having the opportunity to answer Ms. [redacted]’s complaint. 
Sincerely,
James [redacted]
Director, Service Operations
JTM/rlb

December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his purchase.We apologize for any...

inconvenience Mr. Mills has experienced. His feedback is very important to us and has been forwarded to the appropriate personnel to address. Our records indicate the refund was processed on 12/10/16. The funds may take up to 7 business days to be reflected on his account. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

September 13, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

washer.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to offer a return or a replacement.Our representative contacted the service plan administrator and was informed that they arranged service. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

January 29, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted] concerns...

about his purchase.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a return or an exchange. Our records indicate that the store management processed a refund of $200 in the interest of good customer relations.We appreciate having the opportunity to respond to Mr. [redacted]s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

November 10, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her in store credit.We apologize for any inconvenience Ms. [redacted] encountered. We are glad to inform that we have processed the store credit in the amount of $1830.00 as a check. Please allow 7 to 10 business days to receive.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please inform Ms. [redacted] that Warrantech did not inspect my stove, but merely looked at the broken glass.  Prior to leaving our home, the Warrantech representative advised he had ordered a new glass top for our stove.  The representative advised it would ship to our home.  The representative advised us to call him when the part arrived.  We waited two weeks for the part to arrive. The part never came.  We contacted Warrantech who then advised our claim was denied.  Warrantech advised our claim was denied because the representative reported that we caused the damage ourselves.  I explained to Warrantech that the stove simply "blew up" for lack of a better word.  Warrantech felt my account of the incident was untruthful.  I pursued my complaint through Warrantech's proper channels, but was denied at each level.  After posting pictures and a narrative about my experience to social media sites, Samsung contacted my directly.  Samsung sent a representative to my home to inspect the stove.  The representative determined faulty wiring caused the damage to my stove. I have attached two pictures provided by the Samsung representative.    
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I was not offered a temporary refrigerator until two months had past. I received emails asking me to verify my address because I would be getting a delivery the next day, multiple times where I arranged for someone to be off work and at my house for the delivery and then when calling to see the time frame since I did not receive a call like the email stated I would, they would then inform me they have to set up those emails for an estimated delivery date even though my appliance was not in.  That is a terrible and inconvenient process.  I would have been ok with this delay if at purchase they told me it would take over 2 1/2 months for the product but they told me a maximum of four weeks.  I also was told two weeks ago it would be placed under "will call" it would be in on a Monday and shipped to me the next day. I called on Monday and they told me they do not know why someone told me that and the truck comes on Tuesday.  I called Tuesday and they said the truck was there and for some reason my appliance was not on there.  I was promised a call on Wednesday because it should be on that truck and no matter the outcome I would receive a call.  That did not happen.  Every week it is the same situation saying it will be here and it never is. I think a large amount money off would be an appropriate response for all the trouble I have had to go through calling, taking off work, buying ice for coolers and eating out for the time I did not have the temporary refrigerator.
Regards,
[redacted]

January 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I...

apologize for any frustration she experienced. However, we are unable to authorize a return.If she believes the washer is not functioning properly, our Call Center may be able to assist her with locating an authorized service provider in her area. Our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

August 25, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her...

refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. It is our understanding that the service plan administrator authorized a store credit for the replacement of the refrigerator. A representative should contact her in the next few business days if they have not contacted her already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

January 22, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms[redacted]I have received your letter regarding [redacted] concerns about her service.I...

apologize for any inconvenience Ms. [redacted] experienced. According to our records, the service plan she purchased is administered through Warrantech. We regret that we are unable to override the Terms and Conditions of the plan.If she is experiencing an issue with software, the manufacturer may be able to offer technical support over the phone. Samsung can be reached at (800) 726-7864.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Tahoma; mso-bidi-font-family: "Times New Roman"'>I have received your letter regarding [redacted] concerns about her washer.
I apologize for any inconvenience Ms. [redacted] experienced. According to our records, she purchased a service plan that is administered through Warrantech. Our representative contacted the service plan administrator and was informed that the washer was repaired. We regret that we are unable to authorize replacements for products covered by Warrantech service plans. If she has any questions or has another problem with the washer, we recommend that she contact the service plan administrator for further assistance.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,
[redacted]