HH Gregg Appliances

December 31, 2014[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted]’s concerns...

about his purchase.I apologize for any inconvenience Mr. [redacted] experienced. We did not locate a record of the purchase listed under the information he provided in his complaint. If he still needs assistance, we request that he provide a legible copy of the purchase invoice so that we can research his concerns further.We appreciate having the opportunity to respond to Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 11, 2015RE: [redacted]) Dear [redacted]:I have received your letter regarding [redacted] concerns about her washer.I apologize for any inconvenience [redacted] experienced. Our records indicate that the...

service plan administrator authorized a store credit for the replacement of the washer. If she still needs assistance, she can visit the store and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications DepartmentDM/rlb

Purchased appliances from the company and the deliver along with the sales associate wrote up the wrong product. I was delivered the wrong item twice on two different occasions and then the right item once and it was damaged . It took a total of 4 delivers to finally get my order correct and I was promised a $200 refund. Has been over a week and half now with no refund or follow up from this company. I highly recommend that if your looking for appliances avoid HHGREGG

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

Revdex.com:
This solved nothing. The store lost my power cord and sent the receiver to the wrong location. The store is aware it's not warrentech s problem. I am asking store for a full refund and replacement of new Bose system. I have been waiting for Hhgregg to to find a cord because electrosound can't check system without cord.I have been put off for several months and doing all the calling for a resolution.5 managers have been involved and nothing solved.actually the store manager has done zero and has never been of help but to put other people on this project
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

September 24, 2015[redacted]
[redacted]
[redacted]
[redacted]RE: [redacted] Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about his...

soundbar.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to offer a refund. Our representative contacted the manufacturer and was informed that the soundbar was repaired. We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations

April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her...

refrigerator.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to offer the refund or the food loss reimbursement she requested.Our representative contacted the service plan administrator and was informed that the refrigerator was repaired. It is our understanding that she has already used her food loss reimbursement for the year and is not eligible for more reimbursement. If she has any questions, Warrantech can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

September 26, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your follow-up letter regarding [redacted]’s concerns about the refund.
We regret his continued disappointment. According to our Accounting department, the refund check was returned due to an incorrect address. I have provided them with the correct address. Mr. [redacted] should receive the check in the next 10-15 business days. 
We appreciate having the opportunity to answer Mr. [redacted]’s complaint. 
Sincerely,
James T. M[redacted]
Director, Service Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I believe will resolve my complaint appear below:I am asking HH Gregg to tell me that my dishwasher warranty is intact and that it was not altered by any comments made oral or in writing by the HH Gregg installer. Saying that "we have no indication that ..." is not acceptable because they can close their business eyes to abuse of the installer and yet say that they "have no indication that ..." Send me a straight, honest statement that my dishwasher warranty is in place.
Regards,
[redacted]

Ordered a washer and dryer and scheduled the delivery and installation for 12/2/16. The 2 gentlemen who showed up did not have the right tools and did not know how to connect the power cord to the back of the dryer. After 2 hours, they left and told me to call the 1-800 number to make arrangements. No working dryer. After several attempts on that number, I called the store on 96th St. to help me. I was connected with the delivery warehouse and promised that someone would come out on 12/5 to install the power cord. When I called the morning of 12/5 to find out the time window, I was told I am not on the schedule and the next available date is 12/13. After speaking with customer service, I am left to hire someone, do it myself (will have to repurchase a power cord as they did not leave me with the correct one), or make arrangements for them to pick up, return and refund my money. Terrible customer service and incompetent/lazy installers.

December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize...

for any inconvenience Ms. [redacted] has experienced. Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. Our records indicate that her order was cancelled and the refund has been processed, it may take up to 10 business days to be reflected on her account. As a customer satisfaction we have provided a $25.00 gift card. She should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

December 10, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns.I apologize for...

any frustration [redacted] experienced due to the lack of stock at the location she visited. Due to increased demand during the holiday season, the availability of some models may be affected. We regret that we are unable to honor her request. We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Department

June 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s...

concerns about her furniture.I apologize for any inconvenience Ms. [redacted] experienced. However, we are unable to authorize a return. As indicated in our Return Policy, the return period for furniture is 3 days from the date of purchase. According to our records, our Furniture department has arranged service for the sofa. If she has any questions, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

I have received your letter regarding [redacted]'s concerns about her request.
I apologize for any inconvenience she experienced. We regret that we are unable to honor her request. As indicated in our return policy, products must be complete in order to qualify for...

return.Our store is not responsible for abandoned property. The television may still be available for pickup. If she would like further assistance, the store management can be reached at (610) 750-8773.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Diane M[redacted]
Communications Manager

November 7, 2014
[redacted]
Revdex.com, Inc.
22 East Washington Street, Suite 200
Indianapolis, Indiana 46204
RE: [redacted]...

[redacted] (# [redacted]) 
Dear Ms. [redacted]:
I have received your recent letter regarding [redacted] concerns about the rebate.
I apologize for any inconvenience Mr. [redacted] experienced. It is our understanding that the rebate was processed in October and he used the $300 gift card on 11/4.
We appreciate having the opportunity to respond to Mr. [redacted]’s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]I have received your letter regarding [redacted] concerns about the television and the service...

plan.I apologize for any misunderstanding. Television service plans sold in our stores do not offer the Accidental Damage from Handling coverage enhancement. In the interest of good customer relations, we can offer to cancel the coverage and refund the price of the service plan in full as long as the coverage has not been used and a refund was not already processed.If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive TeamEnclosure

I have received your recent letter regarding [redacted] concerns about her canceled order.
style='FONT-SIZE: 10.5pt; FONT-FAMILY: "Arial", sans-serif; COLOR: black; LETTER-SPACING: -0.6pt'>I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the refund was processed. It should post to her account within the next 5-10 business days if it has not done so already.
 
      We appreciate having the opportunity to respond to Ms. [redacted]s complaint.
     Sincerely,
   [redacted]

March 6, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted] request for...

a price adjustment.I sincerely apologize for any inconvenience Mr. [redacted] experienced. However, we are unable to offer the price adjustment he requested. As indicated in our Price Match Guarantee, certain sales periods are excluded. Additionally, the ad stated that prior purchases were excluded.We appreciate having the opportunity to respond to Mr. [redacted] complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

Falsely advertised having a television for sale during the November Thanksgiving period. HHGregg confirmed my order, charged my credit card, and even contacted me to confirm the delivery. Several weeks later they informed me that they did not have the television that I had ordered and tried to sell me a different television at over 50% more. Bait and switch at its finest. Buyer beware!!!