HH Gregg Appliances

September 5, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted])
 
Dear Ms. [redacted]:
 
I have received your letter regarding [redacted] concerns about her refrigerator.
 
I apologize for any inconvenience Ms. [redacted] experienced. It is our understanding that the repair was completed.
 
We appreciate having the opportunity to answer Ms. [redacted]’s complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
 
[redacted]

May 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about her...

refrigerator.I apologize for any inconvenience [redacted] experienced. Our representative contacted the service plan administrator and was informed that they had no record of a request for repair. If [redacted] refrigerator has not been repaired, we request that she provide the serial number so that we can research her concerns further. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

March 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]We have received your letter regarding [redacted]’s concerns about the...

delivery.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to offer reimbursement for her appliance installations. As indicated on our website, the installation of some products is not included with the standard delivery and setup service. I have forwarded her claim of damage to the appropriate personnel. A representative should contact her within the next 30 days.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference details of the offer I reviewed appear below. I reject this because, the store itself accepted responsibility for the damage and should repair or replace as once agreed to. The manufacturer isn't responsible for damage done by the store. This response is NOT acceptable. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] The dishwasher and refrigerator are not working properly. HH Gregg sold a refrigerator as a new model, which was made about 18 months before sale/delivery. Refrigerator should be replaced with new model due to deceptive sales practice or cost refunded.

April 9, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] request for a price adjustment.We regret his continued disappointment. However, we stand by our previous response.We appreciate having the opportunity to respond to Mr. [redacted] complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

April 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her purchase.I...

apologize for any misunderstanding. We are unable to offer her a stand assembly at no charge. However, in the interest of good customer relations, we processed a refund of half of the delivery charge. She should receive it in the next 30 days.We appreciate having the opportunity to answer Ms. [redacted]’ complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

September 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his...

television.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that the service plan administrator authorized a store credit for the replacement. A representative should contact him in the next few business days if they have not contacted him already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

October 16, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted]) 
 
Dear Ms. [redacted]:
 
I have received your letter regarding [redacted] concerns about her order.
 
I apologize for any inconvenience Ms. [redacted] experienced. I have shared her comments with regional management so that they can address any issues with their personnel. Our records indicate that the refund was processed. 
 
We appreciate having the opportunity to answer Ms. [redacted]s complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
 
[redacted]

December 13, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her warranty service.We...

apologize for any inconvenience Ms. [redacted] encountered. Warrantech has been contacted on the customer’s behalf and they advised that serial number issue has been resolved. Ms. [redacted] has been assigned to Appliance Specialist and they can be reached at (765)423-4332 to schedule service. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 By contacting the hh gregg in Spartanburg sc instead of the one in greenville (where we originally bought the refrigerator) we spoke with appliance mg. [redacted]..very courteous, very professional...with one phone call to the repair co. he was able to resolve our problem and get us a replacemant refrigerator. supposedly to be delivered Wed. Oct 22 2014. This has been a 2 year ordeal!!! Still I believe no one should have to deal with any company this way. Thanks to Mr. [redacted] and his professionalism maybe we will finally have a new refrigerator that works!. We did purchase a maintenance agreement even though it has the mfg. 1 yr warranty. It is a shame that you pay $2000 for an appliance in America and cannot be assured that it will work. Sad to what our country has come to with shoddy work from overseas mfg. when Americans need jobs! Anyway thats another story..
In closing, I probably would not buy from HH Gregg again (i had to get a store credit) or I would have taken my replacement money and shopped elsewhere. I will be glad to finally be able to buy refrigerated items after 2 yrs of dealing with this problem.
[redacted]

June 15, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted]...

concerns about the washer and dryer.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that an exchange was authorized and the delivery is scheduled for 6/23. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

October 13, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

television.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If Ms. [redacted] would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

April 28, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his washer.I...

apologize for any frustration Mr. [redacted] experienced. Our records indicate that a store credit was issued for the replacement of the washer. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

I have received your follow-up letter regarding [redacted] concerns about his request for service.
We regret his continued disappointmen** However, we are unable to override decisions made by the service plan administrator or service providers. If he has any questions, Warrantech can be reached at (877) 456-9643.
We appreciate having the opportunity to answer Mr. [redacted] complain**
Sincerely,
James [redacted]

July 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his refrigerator. We regret his continued disappointment. However, our representatives are not authorized to override decisions regarding repair coverage.  If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

February 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] claim of damage.I apologize...

for any frustration Ms. [redacted] experienced. We forwarded the claim to the appropriate personnel. It is our understanding that a representative should contact her within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

February 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns.I...

apologize for any frustration she experienced. If her order was arranged as an RAC Acceptance Now lease-purchase agreement, she may have the option to cancel the lease and arrange a pickup of the products. Our representatives are not authorized to make changes to accounts. We recommend that she speak with the administrator directly. If she has any questions, she can contact RAC Acceptance Now at (800) 665-5510. We appreciate having the opportunity to answer Ms. [redacted]s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They came o9ut to fix my refrig for the 4th time and the guy told me everything need replaced and they probably wouldn't do it and that I would get a new one. I finally called Warrantech yesterday and they said HH Gregg should have called me. No one has call and told me anything. I tried to call HH Gregg yesterday and was on hold for 20 mins so I finally hung up. I will go to HH Gregg today if I can't get ahold of them again by phone today. I am just so upset that no seems to care there about w
seems to care about what is going on with me over this. I just always believed the were more loyal to there customers.
[redacted]