HH Gregg Appliances

October 3, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted]) 
 
Dear Ms. [redacted]
 
I have received your letter regarding [redacted] concerns about his delivery.
 
I apologize for any frustration Mr. [redacted] experienced. We forwarded his claim of damage to the appropriate personnel. It is our understanding that a representative should contact him within the next 5-10 business days.
 
We appreciate having the opportunity to answer Mr. [redacted] complaint. 
 
Sincerely,
 
[redacted]
Director, Service Operations
 
[redacted]

October 31, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her furniture.We apologize for...

any inconvenience Mr. [redacted] encountered. Warrantech was contacted on Mr. [redacted]’s behalf and they have advised that one piece of furniture can be repaired. The chair issue is considered normal wear and tear which is not covered under the warranty. In order to repair the sofa, they need a cause of why the unit stopped reclining in order to schedule service and for the loveseat they are currently waiting on pictures from Mr. [redacted]. Pictures can be emailed to [email protected]. If further details are needed, Warrantech can be reached at (877)456-9643.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

We purchased a Samsung 28 FT French Door refrigerator from HHGregg in Bel Air, MD. It was an open box with a few dings in the door, but we got a GREAT buy. When it arrived I found the fridge door seal was kinked over. I contacted Samsung for Warranty replacement and I included pictures of the seal (and the dings). I asked only to have the seal replaced and stated we knew about the dings prior to purchase. (I was sort of hoping they we just take care of that too!) Quite the opposite, we exchanged 3 emails where they claimed this was physical damage and did not fall under the warranty. I even said, the dings are not but the SEAL? They then called me and with a Korean accent informed me that "Samsung Warranty clearly states any physical damage voids the warranty. The warranty on this refrigerator is void." I am pretty sure they are just saying they wont fix either of these items and there is a language problem, but I can't take the risk.
I returned to HHGregg and the General Manager could not have handled it better. He just said "Well, that is wrong, but please pick another and we will swap them or you can just return it." Of course the one we selected was the LAST GE Profile 28 ft, so it was an open box. They reduced the price to what we paid for the open box Samsung PLUS an extra $200 PLUS free delivery and pick up of the old one.
I checked [redacted] for the exact same model and got a price almost exactly TWICE what we paid (ignoring [redacted]'s $199 delivery), except we added a $300 5 year warranty at HHGregg.
This is my ONE STOP shopping store for Appliance.
[redacted]

June 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her rebates.I am sorry for her continued disappointment. We regret that the refund request was not processed in a timely manner. She should receive the refund in the next 15 business days. I apologize for the delay.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding Boyce Putman’s concerns about the refrigerator.We regret his continued disappointment. However, we are unable to authorize a return.In Mr. [redacted] original complaint, he indicated that the manufacturer offered to extend the one-year manufacturer’s warranty. Any authorization for repair or a possible replacement would need to come from the manufacturer. If he still needs assistance, Frigidaire can be reached at (800) 374-4432. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Invoice # [redacted] has 3 delivery charges 129.99, 129.99 and 79.99 the 79.99 is for some type of appliance. The appliance we bought which was a blender was carried out in my husband arms.  Second we advise assistant manager of the price match which was the same corinth sectional in the Great American Homestore in chocolate you have the chocolate and neutral color as well setup in your showroom we purchased the neutral. We should have just went to the other merchant we've done business with them in the past and it was good business. The assistant Manager assisted with overriding pricing but still stiffed us in the end.Where is the policy to advise only a veteran discount can apply if there is no sale because we were not given that information. Disgrace to the front line of defense for our country. You don't ever have to worry about my husband crossing the threshold in this store ever again.I should have done my homework on this store before hand. I see there is no Revdex.com accreditation no wonder it took a month for a reply. Not to mention the store is deceitful and participates in unlawful business practices. Once I tell all my friends and they tell their friends it will spread to NOT DO ANY business with this merchant.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020
class="apple-converted-space"> Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s delivery concern. I apologize for any inconvenience Ms. ** may have experienced.
After review, the order was cancelled and refunded under invoice [redacted] on 12/22/16. We look forward to serving Ms. ** better in the future. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

January 23, 2015 [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

dryer. I apologize for any inconvenience Mr. [redacted] experienced. However, given the length of time that has passed since the purchase in 2013, we are unable to authorize a return or a replacement. Our records indicate that he purchased a service plan with the dryer. If he still needs assistance, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Worst experience EVER

"I purchased a dishwasher 1 MONTH ago. After they didn't show up for one installation, called the night before and told me my dishwasher was broken and then PROMISED it would be delivered a week later only to get a phone call the night before cancelling, I knew I had to write a review. Something I have never done before. One department didn't want to deal with it so they transferred me to someone else who I waited on hold for an hour an a half for before eventually hanging up. I called again and asked to be connected directly with the store. I am completely disgusted and have never experienced such a horrible service. I refuse to pay 1 cent for this thing after all of the hassle. I took off work one morning to wait for it and planned to leave early another day because they were supposed to come between 2-5. This is unacceptable and I urge everyone to find another appliance store. Anywhere is better than HHgregg at this point."

I have received your recent letter regarding [redacted] concerns about the television.
text-align: justify;">I apologize for any inconvenience Ms. [redacted] experienced. We did not locate a record of the purchase listed under the information she provided in her complaint. If she still needs assistance, we request that she provide a copy of the purchase invoice so that we can assist her further.
We appreciate having the opportunity to respond to Ms. [redacted]'s complaint.
 
Sincerely,
 
[redacted]

'Times New Roman';">I have received your letter regarding [redacted] concerns about his delivery.
I apologize for any inconvenience Mr. [redacted] experienced. We forwarded his information to the delivery contractor. It is our understanding that the claim has been turned over to insurance. A representative should contact him within the next 5-10 business days if they have not contacted him already.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] ANY BUSINESS WITH ANY INTERGRITY WOULD DO THE RIGHT THING SINCE I CANNOT USE THIS ITEM AS IT IS NOT COMPATIBLE WITH A CABLE HOOKUP SYSTEM & IT DOES NOT STATE THAT ON THE ITEM'S DETAILS & SHOULD HAVE BEEN BECAUSE ALOT OF PEOPLE STILL USE CABLE TV. I WILL NEVER ORDER AGAIN FROM THIS COMPANY & I WILL NEVER STOP FIGHTING TO RECIEVE MY REFUND FOR THIS ITEM. YOU, AS THE Revdex.com SHOULD BE HELPING TO PROTECT MY RIGHTS AS A WORKING CITITZEN OF THIS COUNTRY FROM SCAM ARTISTS SUCH AS THIS COMPANY. I DIDN'T EVEN RECIEVE THIS ITEM BY USPS IN 14 DAYS AFTER I ORDERED & PAID FOR IT SO BEFORE I EVEN GOT THIS ITEM IN THE MAIL IT WAS PAST THE RETURN TIME. WHAT THE HELL IS THAT??? BAD BUSINESS THAT IS WHAT THAT IS. I WILL NOT STOP UNTIL I RECEIVE A FULL REFUND & THEY CAN HAVE THEIR ITEM BACK AS IT IS PACKAGED & READY TO GO BACK TO THEM.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While the items have been picked up and returned to the store, I must express my continuing disappointment in the refund issuance.  Initially I was told 3 to 5 days.  On day 7 I called the customer service line and was then told it takes 7 to 10 days for the refund.  Now I am being told it can take 30 days.  This is ridiculous - we aren't talking about at $25 toaster.
Regards,
[redacted]

September 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her...

purchase.I apologize for any frustration [redacted] experienced. However, we are unable to offer a price adjustment. Our records indicate that the before-tax price she paid for the dryer, model MGDB835DW, was $665.99. The current price for model MGDB835DW is $699.99 before sales tax. She was also charged for a gas dryer delivery kit. If she has any questions about her order, our Call Center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

February 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her order.I...

apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,James T. M[redacted]Director, Service Operations JTM/rlb

September 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

television.I apologize for any inconvenience Mr. [redacted] experienced. We forwarded his information to the service plan administrator. It is our understanding that a representative contacted him to offer assistance with scheduling service. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. McN[redacted]Director, Service OperationsJTM/rlb

June 30, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding...

[redacted]’s concerns about his dishwasher.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request for a refund. Our records indicate that a store credit was issued for the replacement of the dishwasher. If he still needs assistance with selecting a replacement, he can visit our store and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

mso-bidi-font-family: 'Times New Roman'">I have received your letter regarding [redacted] concerns about his microwave.
I apologize for any inconvenience Mr. [redacted] experienced. According to our records, a store credit for the replacement was authorized. For further assistance with using the store credit, he can visit our store and refer to invoice [redacted]
 
We appreciate having the opportunity to answer Mr. [redacted] complaint.
Sincerely,
James [redacted]

October 5, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mr. [redacted] Customer service...

issue
We apologize for the inconvenience and frustration Mr. [redacted] may have experienced. An exchange did take place on 10/02/16 for the dishwasher and OTR Microwave.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted] Executive Team