HH Gregg Appliances

black; mso-fareast-font-family: Tahoma; mso-bidi-font-family: 'Times New Roman'">I have received your letter regarding Amon A[redacted] concerns about his refrigerator.
I apologize for any inconvenience Mr. A[redacted] experienced. However, given the length of time that has passed since the delivery in 2013, there is no way to verify how any damage may have occurred. We are unable to offer to cover the cost of the part replacement.
We appreciate having the opportunity to answer Mr. A[redacted] complaint.
Sincerely,
James T. McNees

March 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the...

order.I apologize for any inconvenience [redacted] experienced. According to UPS, the order was delivered. If she would like assistance with a return, our Call Center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

New Roman';">I have received your letter regarding [redacted] concerns.
I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request.
According to our records, the service p an administrator authorized a refund for replacement in the form of store credit Replacement of the product deems the coverage fully performed. The coverage is not transferrable and is not eligible for refund.
The service plan did not cover delivery or sales tax. It is our understanding that the delivery charge should be eligible for a rebate.
We appreciate having the opportunity to answer Ms. [redacted]s complaint.
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear.
Megan contacted my fiance on 3/14 and she did received the serial numbers that we were able to provide. The couch was missing and torn off, likely by the delivery people. 
This is a cop out response, since Megan had this information prior to my Revdex.com complaint. I also personally left Megan a message via Julia on 3/16, as Megan was at lunch at 10:49am. I am still waiting for that message to be returned and I left all 3 of my contact numbers with Julia. 
No one in this company is capable of returning a phone call and it is classic pass the buck.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

September 23, 2016   [redacted]...

[redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s concern regarding refunds to his account. I apologize for any frustration Mr. [redacted] has experienced.   On 9/12/16 under invoice [redacted], a refund of $2489.91 was credited to our mutual customers account.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

October 14, 2016   [redacted]...

[redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s concern about the appliance purchase. I apologize for any frustration Ms. [redacted] has experienced.   Our rebate center processes rebates 30-45 days after delivery. Ms. [redacted]’s rebate was processed after her last delivery on 8/31/16 and received by our rebate center on 9/2/16. The $200 reward can be expected in 1-2 weeks. The tracking number for the rebate is [redacted] which can be tracked on www.hhgregg.com.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Desk

December 31, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about his...

order.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that a refund was processed. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposedaction would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After returning the check for 42.95, I fully expected to receive a check for the FULL amount after their response indicated that they would refund the full amount and that agreed  I find it unbelievable that they are now asking for the return of the check for 27.05. That check was cashed.  They were able to do the math and subtract the prorated amount, then do the math again to send the balance. I think they are capable of doing the math to subtract $27.05 from the purchase price...HINT...the answer is $42.95.If I were to send a personal check for the $27.05 I fear that their next excuse would be to refuse payment because I did notreturn their original check!!!If have been trying to resolve the for 5 months....Is thiscompany in such dire straits that keeping less than $70 or portion thereof intheir corporate account is that important???? Regards,[redacted]

December 4, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her order and...

refund.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the delivery charge was refunded. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
this is hard to believe...I just received a check for $27.05 from hh gregg. since their initial response stated that the would refund the total amount UNLESS I was already paid, I sent back their check for $42.94
(note that they prorated the purchase of their rip off insurance at a HIGHER rate for the first year...the one that was already covered by the factory warranty)
they still owe me $42.94
copies are attached
than you for your help
Regards,[redacted] %3

Revdex.com:
This is the first mention from anyone related to HH Gregg offering any kind of service repair. This is the first mention of Warrantech as well. Warrentech has not notified me to have anything repaired as I have never had a conversation with anyone except HH Gregg. HH Gregg continues to deflect from any responsibility of warranty repair to this unit. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
  . That is exactly the same response they gave me at the store and over the phone when I talked to headquarters.
  . If I accept the response, I'm agreeing with the way they do business: come to me, I will give a low-ball offer you will accept for sure, and after running your credit score we will apologize for the       MISTAKE, but most likely you will do business with us anyway.
  . If I accept the response, I the customer, will be the only one damaged, and paying for the error.
  . My wife credit score went down for 16 points after hitting her report twice, one for the mistake they did, the other when we decided to buy somewhere else. 
 
 
Regards,
[redacted]

March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. Richardson:I have received your letter regarding Mikala Dillard’s concerns about the...

rebate. I apologize for any misunderstanding. Our records indicate that the purchase price of the range was not enough to qualify for the delivery rebate. In the interest of good customer relations, we are sending her a $25 gift card. She should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about her washer.
I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the washer was exchanged. If she has any questions, our Call Center can be reached at (800) 284-7344.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,
[redacted]

August 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television and the stand.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to offer a refund or replacements for the products he purchased in 2013. He may have the option to cancel the coverage for the television service plan he purchased as long as the coverage has not been used and he has not already received a refund for it. If he would like to cancel the service plan, he can fill out the attached form and mail it to the address listed at the bottom of the form. The service plan does not cover physical damage.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive TeamAttachment

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

February 26, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about...

her order.I apologize for any inconvenience Ms. [redacted] experienced. A representative from our corporate office contacted her to verify that the issues with her order were resolved. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to respond to the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb