HH Gregg Appliances

July 29, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his dryer.I...

apologize for any inconvenience Mr. [redacted] experienced. Our representative contacted the service plan administrator and was informed that a service call has been scheduled.Mr. [redacted] may have the option to request reimbursement for some laundry expenses through the service plan administrator. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

May 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

purchase.I apologize for any inconvenience Mr. [redacted] experienced. I have shared his feedback with the regional management so that they can address any issues with their personnel.Our records indicate that the adjustable base was exchanged. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Even with replacement parts the display panel doesn't work!  This TV is a lemon and needs to be replaced.  [redacted] is a very poor excuse for a warranty service.  I recommend not purchasing anything from HH Gregg and using [redacted]!!!!!

We have received your letter regarding [redacted] concerns about the washer.
-0.65pt">I apologize for any inconvenience Mr. Williams experienced. A representative from our corporate office attempted to contact him. If he still needs assistance, we request that he contact [redacted] at (800) 944-8710.
We appreciate having the opportunity to answer Mr. [redacted] complaint.
Sincerely,
[redacted]
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October 4, 2016   [redacted]...

[redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s complaint concerning her rebate. I apologize for any frustration Ms. [redacted] has experienced.   In good faith we have issued a check for $50.00 to be sent to Ms. [redacted]. Ms. [redacted] will need to allow 10-14 business days to receive her check. The refund confirmation invoice is [redacted].   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

December 30, 2016
"Tahoma","sans-serif"; font-size: 11pt;"> 
 
[redacted]
 
Revdex.com, Inc.
 
151 N. Delaware Street #2020
 
Indianapolis, IN 46204
 
RE: [redacted] (#[redacted])
 
Dear Ms. [redacted]:
 
I have received your letter regarding [redacted] customer service issue.
 
We apologize for the inconvenience Mr. [redacted] experienced as well as the delay in getting his purchase. Due to the headset being out of stock and limited
availability the order could not be fulfilled. Mr. [redacted] has since been issued a refund back to his PayPal account in the amount of $339.99.
 
We appreciate having the opportunity to answer the complaint.
 
Sincerely,
Whitney E[redacted]

I have received your recent letter regarding [redacted] concerns about his washer and dryer.
0.95in 0pt 0.1in">I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that the service plan administrator authorized a replacement for the dryer. We are unable to authorize a replacement for the washer. If he is still experiencing a problem with the washer, we recommend that he contact the service plan administrator and proceed with the service process.
We appreciate having the opportunity to respond to Mr. [redacted]'s complaint.
 
Sincerely,
 
[redacted]%3

December 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his furniture.We apologize for...

any inconvenience Mr. [redacted] encountered. Warrantech has been contacted on the customer’s behalf and they advised that they have dispatched his information to the service center about the love seat. He should be contacted within 2 to 3 business days to schedule service. According to Warrantech the peeling of the sofa is considered a cosmetic issue which is not covered under the warranty.  However, we have emailed them regarding the reclining problem so that thet can dispatch the details of the issue to the service center to schedule service. If Mr. [redacted] needs further details, Warrantech can be reached at (877) 456-9643. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am writing you to let you know that the 3 TV Stands that I brought on February 18 2015 is missing parts. Please look at my issue with HHGREEGG. Today, my parents and I hired someone to put the TV Stands together however, there are missing parts. I WANT MY MONEY BACK FULL REFURND FOR ALL THREE TV STANDS HOW CAN WE PUT THE STANDS TOGETHER WITH MISSING PATS.Please call me at 803-234-6619. Case number is [redacted].
 
Regards,
[redacted]

October 11, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted].
While the units were exchanged due to defects, they were never delivered. Upon contact with the store and delivery center a delivery date was scheduled for the first available date 10/13/16. Mr. [redacted] will receive a call the day before delivery to set a time frame.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
I spoke with customer service close to a month ago, they promised me the same thing, that they would process another rebate and I should receive it in two to three weeks. I still have not received it as of yet, including today's mail.
This leads to further my suspicions that this whole thing is a scam to make customers give up on their due refund, and another reason why I should never shop at this chain or encourage others to do so.
Send me my rebate for $100.00 store credit immediately. Three months is way too long for this to be going on. I am debating as whether or not to contact my local news station, WAVY 10 in Hampton Roads. Their "10 on your Side" segment really likes stories like this.

January 15, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the dishwasher.We regret his continued disappointment. However, we are unable to authorize an exchange or a return. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to respond to Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

February 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his...

washer.I apologize for any inconvenience Mr. [redacted] experienced. We forwarded his information to the service plan administrator. It is my understanding that a representative contacted him. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

April 14, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about...

her Bose system.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to offer a return or an exchange.According to our records, the service plan she purchased is administered through Warrantech. Our representatives are not authorized to make decisions regarding repair or replacement. If she has any questions about the coverage, Warrantech can be reached at (877) [redacted]It is our understanding that the system is currently located at ElectraSound. We have requested that they expedite the repair. A representative should contact her once the system returns from the service center. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 12, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] repair...

issue.
We apologize for any inconvenience Ms. [redacted] may have experienced. Due to the issues Ms. [redacted] experienced with her dishwasher, Warrantech has authorized a credit for reselection. The credit information was transferred over our vendor relations department 12/12/16. Ms. [redacted] will be contacted and provided with her credit information within the next 3/5 business days.
Warrantech does offer food reimbursement up to $250.00. We ask that Ms. [redacted] contacts Warrantech the reimbursement.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

February 10, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her...

refrigerator.I apologize for any inconvenience [redacted] experienced. Our records indicate that a store credit was issued for the replacement of the refrigerator. If she still needs assistance with filing a food loss claim, Warrantech can be reached at (877) 456-9743.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. 
The the time of purchase, the HHGregg employees informed me that I could choose between a VISA GIFT Card or HHGREGG GIFT/Rebate Card.  The word "Promotional" was never used.
Regardless of the card classification, HHGregg has violated several rules of the Credit Card Act, and if a satisfactory response is not provided, I will pursue litigation. 
Regards,
[redacted]

Tahoma; mso-bidi-font-family: 'Times New Roman'">I have received your letter regarding [redacted] concerns about her washer.
I apologize for any inconvenience and delays. Our representative contacted the service provider and was informed that the part needed for the repair has arrived.
It is our understanding that if the part does not repair the washer, Warrantech may evaluate the service history for a possible replacement.
We appreciate having the opportunity to answer Ms. [redacted] complaint.
Sincerely,
James T. McNees

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action...

would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is unacceptable for them to state that they are unable to fulfill my order when others who placed the order online are reporting having received their (identical) item. In addition, my order on H.H. Gregg's website is still listed as "processing" and a hold is still placed on my credit card funds, three weeks after ordering. Finally when I try to reach someone through their customer service number it is always on a long wait. 
Regards,
[redacted]