HH Gregg Appliances

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am rejecting the proposed resolution as my complaint has been that HHGreg has neglected to remedy damage occurring in December of 2014. Being asked to wait an additional thirty days to process this complaint only furthers my frustration as a customer.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me if I actually receive the promised gift card this time. 
Regards,
[redacted]

Tahoma; mso-bidi-font-family: 'Times New Roman'">I have received your letter regarding [redacted] concerns about the computer.
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his reques**
According to our records, he purchased a CPWT2P-4 service plan, which is administered through Warrantech. Our representative contacted the administrator and was informed that the technician was unable to run the proper diagnostics due to the different version of the operating system installed on the computer.
It is our understanding that Mr. [redacted] would need to restore the computer to the factory-installed version of Windows in order to continue with repair. If he has any questions, Warrantech can be reached at (877) 456-9643.
                 
                
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We appreciate having the opportunity to answer Mr. [redacted] complain** 
          Sincerely,
          James [redacted]

I have received your follow-up letter regarding [redacted] concerns about the television.
We regret his continued disappointment. However, we are unable to offer the refund he requested. Our records indicate that he received a store credit for the bundle price of the original television.
As indicated in the Terms and Conditions for the service plan, replacement of the television deems the coverage fully performed. The service plan is not transferrable and is not eligible for a refund. The service plan does not cover reimbursement of sales tax. If he has any questions about the service plan, the plan administrator can be reached at ([redacted].
 
             
We appreciate having the opportunity to answer Mr. Zappitelli's complaint.
         Sincerely,
         James [redacted]

January 2, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for...

any inconvenience Ms. [redacted] experienced. Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. As a customer satisfaction we have provided a $50.00 gift card. She should be receiving within 7 to 14 business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie [redacted]Executive Team

July 22, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns.I apologize for...

any inconvenience Mr. [redacted] experienced. Our records indicate that the order was canceled and a refund was processed. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

washer.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that a store credit was issued for the replacement of the washer. We are unable to offer store credit for the replacement of the dryer. If he has any questions, our Call Center can be reached at (800) 284-7344 We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

January 22, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concern about her...

washer.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request for an exchange.Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that a service call is scheduled.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

February 5, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])  Dear Ms. Richardson:We have received your follow-up letter regarding [redacted]’s concerns about his refund.We regret his continued disappointment. According to our Accounting department, the check was returned to our corporate office due to an incorrect address. They are mailing the check to the address Mr. [redacted] provided in his complaint.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The dishwasher was purchased through my builder and that is why they have no record.  A 30 day warranty from shipment is comical when you consider the time from installation in a new home to first use.  Obviously HH Gregg simply won't stand by their products.  
Regards,
[redacted]

January 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the...

icemaker.I apologize for any inconvenience Mr. [redacted] experienced. It is my understanding that a representative from the delivery office is contacting the tenant to schedule a service call for the icemaker. If he or the tenant does not receive a call in a timely manner, we request that he contact [redacted] at (800) 944-[redacted].We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]The television was not checked at the store. The television was removed about 1/3 of the way by the stock person the appliance supervisor did not check the television and I was not asked to examine the television. I believe the box was opened before. I have family and friends that bought televisions from there before and the TV were never checked like this one was. When I brought the Television back the supervisor was not there the general manager Mike was and told me the television was my problem and not theirs. I have checked with  a few appliance stores and they said they never open a box to examine a Television. I had a funny feeling when I left the store of why they would open a box but I didn't pay attention to it. I never thought their would be a problem. I truly believe this box was a return and was opened before. The damage they claim was under the energy sticker.This could not have been seen even if it was examined. If that's what they had in mind to examine for damage why was I not asked to verify it was not damaged and sign off on it. I do not except this company explanation. This television was returned with a Mentor Police escort and my brother-in-law as a witness. I can't believe any company would do this to a customer. I purchased from this store before and my daughter bought a Television on the same day as mine. Part of a reparable company is standing behind their products. I want the transaction cancelled no other resolution is acceptable.        
Regards,
[redacted]

October 30, 2015RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about his washer. I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize a...

replacement. As indicated on the back of our invoices, the return period is 30 days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the washer is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We recommend that he schedule a follow-up service call if the washer is still not functioning properly.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations

December 19, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about his...

financing.I apologize for any inconvenience Mr. [redacted] experienced. We are unable to offer him a refund. However, a representative has sent a request to the card administrator to have his finance period changed to 24 months. Any changes can take up to two billing cycles to show on his statement. We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

'Times New Roman';">I have received your letter regarding [redacted] concerns about his tablet.
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request. Our store personnel determined that the issue with the tablet was caused by physical damage.
The service plan he purchased does not include the ADH (Accidental Damage from Handling) coverage enhancement. In the interest of good customer relations, we processed a cancellation of the coverage and a refund of the service plan purchase price. He should receive the refund in the next 30 days.
We appreciate having the opportunity to answer Mr. [redacted]' complaint.
Sincerely,
[redacted]

September 28, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Benjamin [redacted]...

customer service issues.
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to replace the unit due to the purchase date. At this time Mr. [redacted] is under a 1yr manufacture warranty with Samsung. Therefore any and all mechanical issues Mr. [redacted] is experiencing will be covered. Please contact Samsung at 1-800-726-7864 to schedule out a technician.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020
class="apple-converted-space"> Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s pricing concern.I apologize for any inconvenience Mr. [redacted] may have experienced. After review, I regret we are unable to extend special holiday pricing for the TV. As a company we do not provide rain checks for out of stock items. The current price of model OLED65C6P is $3999.99 and we regret that the item is out of stock. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

October 30, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]
I have received your follow-up letter regarding [redacted] concerns about her refund.
We regret her continued disappointment. Our records indicate that a refund check for $116.34 was processed. She should receive it in the next 30 days if she has not received it already.
We appreciate having the opportunity to answer Ms. [redacted]’s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My complaint is regarding the cancellation of my original order, not whether I received a refund or not.  The discounted purchase price was not honored, even though several stores had the item in stock.  To resolve this matter, I am simply requesting the discounted purchase price be honored.  
Regards,
[redacted]

I purchased a refrigerator and stove on my hhgregg card. After 3 failed attempts to deliver, I still don't have my appliances. Come to find out that my stove had Bennett sold. When I spoke with customer service, they could care less. I was lied to throughout the entire ordeal. It was certainly an ordeal. I will never purchase from them again. No matter the price! E.Washington St., Indianapolis, In.