HH Gregg Appliances

November 23, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding Mr. and Mrs. [redacted]’s concerns regarding their...

refrigerator.We apologize for any inconvenience Mr. and Mrs. [redacted] encountered. Frigidaire has been contacted on the customer’s behalf and there service call scheduled for 11/28/16 between 8am and 12pm with [redacted] Appliance repair. If rescheduling is needed [redacted] Appliance can be reached at (336)468-0919 or Frigidaire can also be reached at (800)444-4944.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Hh gregg warranty & the service companies are very unfprofressional and hire agents that are uneducated and illiterate. My whirlpool washer is still not fixed and there not helpful at all.

February 27, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about...

his rebate.I apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we are reimbursing him for the rebate. He should receive the refund of $250 in the next 30 days.We appreciate having the opportunity to respond to the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

April 27, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

account.I apologize for any frustration she experienced. The hhgregg card is administered through Synchrony Financial. We regret that our representatives do not have access to accounts or the authorization to make changes. If she has any questions, the card administrator can be reached at (800) 333-1071.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his/her purchase.We apologize...

for any inconvenience [redacted] has experienced. Our records indicate that the order was cancelled and refunded on 12/10/16. The funds may take up to 7 business days to be reflected on the account.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I , the customer, should not have to drive the defective unit back. I did nothing wrong. Hh Gregg is at fault for selling me a defective unit. If they're not willing to see their at fault in this situation, then I'll continue to take they steps I need to.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

January 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

television.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return for the television. As indicated on the back of our purchase invoices, damaged products are not eligible for return. Given that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear belo
I am not satisfied with the response from hh Gregg there is no damage to the screen of the television. As you can see the problem is with how the picture is shown. I never brought the the back to the store and showed it to anybody so that statement is untrue. I would like hh Gregg to stand behind the products  that they sell and not give their customers the run around. I would expect a brand new television to last longer than two weeks. If I have to get the television repaired already it seems to me that more problems would happen. I just want a television that works or my money back.
 
Regards,
[redacted]

I have received your recent letter regarding [redacted] concerns about her range.
10.5pt; FONT-FAMILY: "Arial", sans-serif; COLOR: black; LETTER-SPACING: -0.3pt'>I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the range was exchanged. If she has any questions, our Call Center can be reached at (800) 284-7344.
             We appreciate having the opportunity to respond to Ms. [redacted]s complaint.
             Sincerely,
 
            [redacted]
 %3%3

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

January 15, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your follow-up letter regarding [redacted] concerns about his home entertainment system.We regret his continued disappointment. Our records indicate that the service plan administrator authorized a store credit for the replacement. We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

October 30, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#...

[redacted]) 
Dear Ms. [redacted]
I have received your letter regarding [redacted] order.
I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that her order was canceled and refunded. 
We regret any misunderstanding about the delivery process. I have shared Ms. [redacted]’s comments with the regional management so that they can address any issues with their personnel. If she has any questions, our Call Center can be reached at (800) 284-7344.
We appreciate having the opportunity to answer Ms. [redacted]’s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I understand hhgregg's stance and not wanting to assist a customer with their complaints. I also understand how hhgregg was in a hurry to have me purchase a more expensive television than the one I originally purchased as well as an expensive warranty. When I had asked for assistance as a customer I was repeatedly transferred to another company,  I was also given the suggestion that I make a claim with my homeowners insurance even though not a single person had seen my television.  Now Even though the Revdex.com had reached out to hhgregg regarding my complaint, there was no response until NBC 5 Chicago asked hhgregg if there was anything that could be done. Thanks to NBC 5 hhgregg has arranged for a technician to come out and evaluate my television. Due to my busy schedule the only day I was available was 4/22/2016 in the morning, the technician arrived at 1130am. The response to the Revdex.com from hhgregg is dated April 21,2016, so the decision was already made regarding my television. As a courtesy to NBC 5 for speaking on my behalf I still allowed the technician, that hhgregg hired, to evaluate my television. I can only hope to share my experience with others.
[redacted]

January 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize...

for any inconvenience Mr. [redacted] experienced. Our records indicate that that a refund was processed. It is my understanding that he should receive the gift card in the next 30 days. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

October 9, 2014
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
 
RE: [redacted] (# [redacted])
 
Dear Ms....

[redacted]:
 
I have received your letter regarding [redacted] concerns about his rebate.
 
I apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we processed a refund of the delivery charge to reimburse him for the rebate. He should receive it in the next 30 days.
 
We appreciate having the opportunity to answer Mr. [redacted]s complaint. 
 
Sincerely,
[redacted]
Director, Service Operations
 
[redacted]

May 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about the other service plan.We regret his continued disappointment. We can offer to cancel the other service plan for a full refund of the purchase price of the service plan as long as the coverage has not been used and a refund was not already processed. I have enclosed the cancellation request form. We request that he submit it to the address listed at the bottom of the form in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive TeamEnclosure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards, 
 
[redacted]

October 17, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concerns about his refrigerator handle.We...

apologize for any inconvenience Mr. [redacted] has experienced. The handle is still on back order, once it arrives he will be notified. As a customer satisfaction, we have processed a $100 check for the delay. The check will be received within 7 to 10 business days.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team