HH Gregg Appliances

September 30, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mr. [redacted] Reward gift...

card.
We apologize for the delay in Mr. [redacted] receiving his gift card. Our records indicate the card in question was issued 07/30/16; however it was mailed to the billing instead of the shipping address. I have forwarded this information over to our rebate department with the correct address. Please allow up to 15 business days to update the address and get another reward card issued out.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted] Executive Team

I have received your recent letter regarding [redacted]'s concerns about her rebate.
justify; MARGIN: 12.75pt 0.05in 0pt 0in">I apologize for any inconvenience Ms. [redacted] experienced. We were unable to locate a record of the rebate submission. We request that she provide the rebate tracking number listed in the email response so that we can research her concerns further.
We appreciate having the opportunity to respond to Ms. [redacted]'s complaint.
Sincerely,
James T. M[redacted]

Hhgregg was the worst experience I have ever had with regard to their resolution of a poorly installed refrigerator. They attached a faulty water kit for the icemaker, which flooded my basement and cost $1,000 for the deductible. When I tried to get them to come look at the broken water source kit, I got the run-around. I purchased a worthless 5 year warranty, who claimed the issue was the fault of the installation team. I was called by someone in the insurance department asking for information from my homeowners insurance, which was sent, but I was told that the insurance company should have conducted a subrogation... and they never sent anyone to look at and repair the broken faulty water line kit.. which I have not touched since it broke, hoping to show them and have them at the very least repair. They do not call back, and lip service you to death. you are transferred or referred off to other areas.. and when the upper management in california reaches out to you... it is during my business hours and I cannot get back to them. I will NEVER purchase an Hhgregg appliance or electronic ever again. Buyer beware.

December 20, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding Brian [redacted]’s concerns about the delivery.We hope that Mr. H[redacted] is able to resolve the issue. If Mr. [redacted] has any questions about his claim, the Incident Tracking department can be reached at (800) 307-8720.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

April 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

order.I apologize for any inconvenience Ms. [redacted] experienced. We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. Our records indicate that her appliances were delivered. We regret any delays.We were unable to locate the rebate to which she referred. If she still needs assistance with the rebate, we request that she provide a copy of the rebate form so that we can research her concerns further. We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the best I am going to get from H. H. Gregg, apparently. I remain upset with the way in which my repair need was handled but I am also aware that they have no intention of doing anything else. Thank you for your time and assistance regarding this matter. 
Regards,
[redacted]

I have received your recent letter regarding [redacted] concerns about his DVD player.
0.4in">I apologize for any inconvenience Mr. [redacted] experienced. According to our records, the service plan he purchased is administered through Warrantech. I have shared his comments about the repair delay.
Our representative contacted Warrantech and was informed that they approved the estimate for the repair. If he has any questions, the service plan administrator can be reached at (877) 456-9643.
We appreciate having the opportunity to respond to Mr. [redacted]' complaint.
 
Sincerely,
 
 
[redacted]

December 11, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the recliner.I...

apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that an exchange for the recliner was authorized. We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications DepartmentDM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have talked to a company that they recommended that is going to come to my house and do a second opinion on the issue I'm having with this refrigerator. I have attached the history of this refrigerator and no I am not satisfied but I feel that I have no choice but to accept the second opinion. Look at the attached records and see if you thing anyone should have to go thru what I've been thru after owning a refrigerator for less than 2 years at the time of my complaints. I feel that a different unit would have being more satisfying. I was hoping you all would have took into consideration all of the inconvenience that I have experienced along with all the repairs.    
Regards,
[redacted]

September 26, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’s concerns about his order.
I apologize for any inconvenience Mr. [redacted] experienced. We were unable to locate a record of an online order with the information he provided. However, an order for a washer and dryer that he placed through our store was fulfilled.
We appreciate having the opportunity to answer Mr. [redacted]’s complaint. 
Sincerely,
James T. M[redacted]
Director, Service Operations
JTM/rlb

March 22, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear [redacted]
I have received your follow-up letter regarding [redacted]’ concerns about her furniture.We regret her continued disappointment. However, we are unable to authorize a return or a refund for the furniture.It is my understanding that the parts needed for the repair were shipped but the repair was never scheduled. If she still needs assistance, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

April 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])  Dear Ms. [redacted]:We have received your letter regarding[redacted] concerns about her...

order.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that exchanges were authorized for the wall oven and the dishwasher. The store personnel processed a price adjustment of $171.72 in the interest of good customer relations. We were unable to verify that she was charged for items she did not order. If she has any questions about the items listed on her order, the store managers should be able to assist her.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
PS. I do NOT accept what they say due to false advertising. I was told it would be in stock and was not and refused to honor their price. I will forward this and all info to the FTC. DP.

September 7, 2016   Peggy...

Richardson      Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted]   Dear [redacted]:   I have received your letter regarding [redacted] complaint concerning her appliance and furniture order. I apologize for any frustration [redacted] has experienced.   On 9/1/16 the sectional set [redacted] ordered was delivered and the price was under the amount our customer requested in the complaint. The refrigerator was cancelled and refunded on 9/5/16. The mattress set cannot be sold at $118. Our local store has adjusted pricing and various good faith gestures that can no longer be extended to a different product set.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. Norman Executive Team

I recently bought a complete kitchen set ( fridge, dishwasher, microwave, and stove) I bought this in January of this year. when we got it the stove was completely smashed in. we called and they fixed that problem right away gave us a new one. however the fridge door has a huge dent on the door right by the handle. it is now almost September and this has not been fixed. I have called countless times and nothing. they continue to tell me they will have a manager call me back but they never do. the only thing they have done was put a $100 credit to my account and assured me this problem would be fix with in the week this was in may. when I called after they told me this, they said it was the manufacture now correct me if I'm wrong but these things are mass produced shouldn't take almost 9 month to send me a new door. I am paying my bill each month for damaged product. I will never go back to this place again and I will be sure to tell everyone I know not to go to them for anything. if nothing gets done I will return this product and get a full refund of what I have already paid and go with a better company. they do not care about there customers at all.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.   I did receive replacement  pieces  a few days after my complaint was made... Although I most say even though I got my furniture exchanged I know I did not misunderstand  The Supervisor I talk to was ** and she made her words quiet clear....However after I made the complaint I received a call from another lady who told me she would send my exchanges right away...
I am not very happy with the company.  I will not purchase anything else from them. I know I have warranties on a few items I purchased and will have to deal with them until the warranties expire. 
Regards,
[redacted]

June 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted]’s concerns about her...

order.I apologize for any inconvenience Ms. [redacted] experienced. We are unable to honor her request.According to UPS, they closed the investigation because they did not receive a copy of a police report for the theft of the items. She might have the option to request that they reopen the investigation once she files the police report and provides them with a copy.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

March 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

washer.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that an exchange was authorized for the washer.Her claim of damage was forwarded to the appropriate personnel. She should receive a call within the next 30 days if she has not received a call already. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

October 30, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: Carol Schaeffer (# 10805634) Dear Ms. Richardson:I have received your follow-up letter regarding Carol Schaeffer’s concerns about her order.We regret her continued disappointment. When a television order is placed through our website, there is an option for a customer to indicate whether they need a connection to additional components. However, the option also states that the service requires a professional installation and additional charges may apply.We appreciate having the opportunity to answer Ms. Schaeffer’s complaint. Sincerely,James T. McNeesDirector, Service OperationsJTM/rlb