HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

March 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his refrigerator.I...

apologize for any inconvenience Mr. [redacted] experienced. However, we are unable to honor his request for a return.Most appliances come with a one-year parts and labor manufacturer’s warranty. Our representatives are not authorized to override manufacturer decisions regarding coverage.Mr. [redacted] may have the option to request that an alternate service provider evaluate any issues he is experiencing with the refrigerator. If the technician is unable to locate a defect, he may be responsible for the cost of the service call.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about her purchase.
I apologize for any inconvenience Ms. [redacted] experienced. GE Money is the administrator of the hhgregg card. We forwarded a request that they apply the promotional financing she received on her appliances to the $144.12 charge to her hhgregg card. Please note that the change may not show on the billing statement for two billing cycles. We are unable to offer her any additional refunds.
Our representatives do not have access to accounts. If she has any questions, the card administrator can be reached at (800) 333-1071.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
 Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]  
 I able not satisfied because in the store there is no sign saying you do not accept damage goods already purchase from hhgregg store or anything about an open box tv and the only sign you have is a 30 day return policy and nothing on protection warranty saying thing like you do not cover that or employee saying that before you purchase a product so that response is very unacceptable since I have the burden of finishing paying for a product that you could not guarantee secure before it left the store because Sarah wrap does not cushion a tv glass screen and this was before it left your by the way!!!

April 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: E. [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding E. [redacted]’ concerns.We regret her continued disappointment. It is our understanding that the authorized servicer who made the diagnosis would repair the washer once Warrantech has approved the repair estimate. If she has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

April 9, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns.We regret her continued disappointment. However, we stand by our previous response.We appreciate having the opportunity to respond to Ms. [redacted]’s complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] delivery issue.
We apologize for any...

inconvenience Ms. [redacted] experienced and the delay on getting her fridge. Our records indicate Ms. [redacted] fridge was delivered 11/29/16 with no issues. For compensation for the delay we ask that Ms. [redacted] contacts the purchase location and request to speak with a manager.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

I did a online order with a ship to store for pick up today. I received a contradictory email saying it was ready for pick up however in the email it reads do to the holiday traffic the item is not ready. If they are not able to supply the item at the agreed upon time and location they shouldn't be selling them!

December 31, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

television.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a return for the television. As indicated on the back of our purchase invoices, damaged products are not eligible for return. Given that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Here is the response for [redacted] complaint.

January 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the order.I...

apologize for any inconvenience Mr. [redacted] experienced. It is my understanding that the order was declined because there was an issue with the card used to make the purchase. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appearI.]
I have done business with HHGreg for years now. I am not satisfied with their response because, they know that Warrantech was full of it when they hired them as their warranty Company and secondly, they should at least try and work with us with this issue. They are not trying to resolve this issue. They just want us to go away. I just had to call them about a month ago to get the purchase date of the equipment correct because they did not even have this information correct in their system, which makes me think that they are up to shady dealings. I probably will not purchase anything more with them in the future, because they are too unprofessional and their unwillingness to work with a long standing customer.
Regards,
[redacted]

January 9, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any...

inconvenience Mr. [redacted] encountered. Our records indicate that the order has been cancelled and refunded. Please allow 7 to 10 business days for funds to be reflected in the account. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
 I filed Complaint #[redacted]. You took HHGFLEG's word that the problem was resolved. IT HAS NOT BEEN. I am still missing the "foot" for the microwave. Just like the store, the Corporate person LIED to you. I have now been lied to 5-times about the "foot" being mailed to me. The folks at the local, store (Christina, Steve, Jody, Carlos) have all said the foot is-in-the-mail. This has been going on since before Thansgiving 2014. All I want is the small foot for the microwave, as it does not sit level on the counter without it. WhenI call, the folks at the store all know me, since I call 1-3 times per week. PLEASE, Revdex.com, HELP ME. Joe [redacted] 352-432-3114
Send me the silver dollar sized foot.
Regards,[redacted] </

September 6, 2016   [redacted]...

[redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s complaint concerning his refrigerator. I apologize for any frustration Mr. [redacted] has experienced.   Normally we cannot refund the full amount for warranties past 30 days, however, we are willing to make an exception for Mr. [redacted]. Enclosed is the warranty cancellation form and we are asking that Mr. [redacted] send the form in with this letter for a full refund of the original warranties.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

Worst product experience of my lifetime. Purchased a Samsung washer and dryer with 5 year protection plan. After 6 service visits, 62 hours of my time, and 6 weeks without a washer, still waiting for corporate, warranty company for resolution, which they are telling me "is not their problem". What a way to pass the buck. Would never ever purchase anything from them again, but after spending $2,000 and not being able to do laundry, what am I supposed to do? Warranty company is a scam, and corporate relations knows it.

March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her...

furniture.I apologize for any inconvenience [redacted] experienced. It is my understanding that her information was forwarded and she should receive a call from a service provider in the next few business days if she has not received a call already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]