HH Gregg Appliances

November 6, 2014
[redacted] 
Revdex.com, Inc.
22 East Washington Street, Suite 200
Indianapolis, Indiana 46204
RE: [redacted]...

[redacted] (# [redacted]) 
Dear Ms. [redacted]
I have received your recent letter regarding [redacted] concerns about her account.
I apologize for any frustration she experienced. Our company has received a dispute from the administrator of the credit card. Ms. [redacted] will be notified once they render a decision on this matter.
We appreciate having the opportunity to respond to Ms. [redacted]s’ complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

January 10, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for...

any inconvenience Mr. [redacted] has experienced. His feedback is very important to us and has been forwarded to the appropriate personnel to address. The refund has been processed. The funds should be reflected on his account within 7 to 10 business days.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about their refrigerator.We regret their continued disappointment. It is our understanding that if they are unhappy with the servicer assigned to the repair, they may have the option to request that an alternate service provider be assigned to the repair. If they have any questions, Frigidaire can be reached at (800) 374-4432.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

mso-fareast-font-family: Tahoma; mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about her refrigerator.
I apologize for any inconvenience Ms. [redacted] experienced. It is my understanding that a representative from the delivery center is scheduling a date for a representative to evaluate the issue she is experiencing with the refrigerator. If she has any questions, [redacted] can be reached at (877) 456-[redacted]
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,

New Roman';">I have received your letter regarding [redacted] concerns about his DVD player.
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request. Our store personnel determined that the DVD player sustained physical damage. As indicated on the back of our purchase invoices, damaged products are not eligible for return or exchange.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.How was I to know the TV was cracked I didn't take it out the box in the store and when I did tale it out the box I immediately called and told u all what was going on and what the hell am I suppose to do about my 532 dollars I have three children I could have spent that on u all are full of st!!!
Regards,
[redacted]

January 20, 2016RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] concerns.We regret her continued disappointment. However, we are unable to offer Black Friday pricing. In the interest of good customer relations, we can offer to sell her a television at landed cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next 30 days.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]I have been in touch with an LG Suprervisor and they will be sending out an LG serviceman to hopefully resolve the issue.  I will let you know if this issue is resolved in the near future.  [redacted]

I ordered a product online and never received a email confirmation number. I called a few days after to ask where my product was and they said it would ship. I kept calling and they said they would ship the product the next day. I wait a week and called again to hear the same stuff everyday that it would be shipping the next day and that it is in stock. I finally had enough and just cancelled the product. I forgot to reach someone in customer service took an average of about 45 mins every time. So not only has this company gave me hope, they wasted my time and effort. Don't trust this company at all, they should all be fired.

I have received your letter regarding [redacted]'s concerns about her order.
sans-serif; letter-spacing: -0.7pt;">I apologize for any inconvenience or delays Ms. [redacted] experienced. Our records indicate that the dryer was delivered. If she has any questions or needs further assistance, our Call Center can be reached at (800) 284-7344.
 
          Sincerely,
 
          James T. M[redacted]

June 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]...

[redacted]s concerns about her purchase.I apologize for any inconvenience Ms. [redacted] experienced. It is my understanding that the store manager attempted to contact her. If she still needs assistance, Sales Manager Maxo R[redacted] can be reached at (954) 756-3545.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

April 9, 2015Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] & [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

order.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that his refrigerator was delivered. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

October 20, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issue.
We...

apologize for the inconvenience Ms. [redacted] experienced. I contacted the delivery center and was informed that Ms. [redacted] was recently contacted regarding her claim, however they will do another follow up with her within the next 24hrs.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]  I paid too much for a refrigerator and warranty to have it not working properly.
Regards,
[redacted]

May 18, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted]...

concerns about her dishwasher.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize a replacement. Our records indicate that the service plan she purchased is administered through Warrantech. It is our understanding that the servicer received the parts and scheduled a repair. If [redacted] has any questions, the service center can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have tried to contact warrantech which is the provider of hh gregg extended warranty contracts, the problem I have is from previous problem that was under warranty.  The door is not sealing on the freezer due to the metal guide seems to be bent or something which is not allowing the door to close properly. If you are not going to stand behind a door that isn't properly closing with a warranty that says it covers mechanical defect, then I would like the documentation that shows it is not covered.  I believe a door not being able close properly would be a mechanical defect. And if you are not going to stand behind warranty hh gregg sold me then hh gregg should refund my money I paid for that warranty.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] R [redacted]

December 30, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding customer refund/exchange...

issue.
We apologize for the inconvenience Ms. [redacted] may have experienced. Our records indicate manager Joe authorized Ms. [redacted] a replacement on 12/19/16. Once the appliances are returned Ms. [redacted] will receive a full refund.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]