HH Gregg Appliances

August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 10753904) Dear Ms. Richardson:I have received your letter regarding [redacted]’ concerns about his furniture...

and the refund.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that a refund of $133.49 was processed. He should receive it in the next 30 days if he has not received it already. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I contacted the warranty company several times, before they were able to get someone to come and look at the stove.  They determined that the parts needed to be replaced, but state the earliest they can come and install is 8/23/16.  This is unacceptable I have children and elders in my home and the range does not work at all, so its not like I can use one part or the other, I can not use it at all.  Its already been about 2 weeks without a stove, and now I have to wait 2 more weeks.  This is the warranty company that you chose to represent your organization, so they are a reflection of you.  I need someone out here no later than Monday 8/15/16, but would like someone out sooner than that.  I have to microwave food or buy fast food, this is not acceptable.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
I have not yet received a check or response from them #[redacted] thank you for your help.
 
Regards,
[redacted]

August 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the television and the service plan.We regret his continued disappointment. However, we are unable to override decisions about repair coverage. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

October 1, 2015RE: [redacted] Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about the order.I apologize for any frustration Ms. [redacted] experienced. We regret that we are unable to honor her request....

Our records indicate that our Call Center processed a gift card as an apology for the inconvenience.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations

From: hhGregg Online Customer Care <[email protected]>Sent: Tuesday,...

December 13, 2016 8:43 PMTo: [redacted]Cc: infoSubject: Re: Shipping Label   [redacted],   Have you returned your purchase?  We will need to have the product back before the refund is issued.   Thank You,   Rhonda  h.h.gregg Customer Service 4151 E. 96th Street Indianapolis, IN 46240

June 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

refrigerator.I apologize for any inconvenience Mr. Kozikowska experienced. Our representative contacted the service plan administrator and was informed that the refrigerator was repaired. We regret that we are unable to authorize replacements for products covered by Warrantech service plans. It is our understanding that if the service plan administrator determines that the refrigerator cannot be repair due to a covered defect during the coverage period, they may evaluate the service history for a possible replacement. If Mr. Kozikowska has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

March 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his rebates.We regret his continued disappointment. According to the rebate processing company, the cards they sent him were returned due to an incorrect address. I have requested that they forward the cards to the address Mr. [redacted] listed in his complaint. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

November 13, 2014
[redacted]
Revdex.com, Inc.
Indianapolis, Indiana 46204
RE: [redacted] (# [redacted]) 
Dear Ms....

[redacted]
I have received your recent letter about [redacted] concerns about her washer.
I apologize for any inconvenience Ms. [redacted] experienced. Our representative contacted the service plan administrator and was informed that the servicer received the parts needed to complete the repair. If she still needs assistance, Warrantech can be reached at (877) 456-9643.
We appreciate having the opportunity to respond to Ms. [redacted] complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

January 5, 2016[redacted]Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her order.We regret her continued disappointment. Our records indicate that a refund of $149.99 was processed for the installation charge and a refund of $85.79 was processed for the price difference. We are unable to update the total listed on her original invoice. However, the credit card company should be able to provide her with an updated balance. Synchrony can be reached at (800) 333-1071.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications ManagerDM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I provided one of the 2 serial numbers for the refrigerators that were sold to me as new and with that anyone can call and check on the warranty information and clearly see the original dates of purchase were before my purchase.  I also emailed in all the information from my receipts, which gives the details of the refrigerators I purchased. 
Regards,
[redacted]

June 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the store credit...

authorization for his washer. I apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we are processing a refund in the amount of the store credit Warrantech authorized for the replacement of the washer. He should receive it in the next 30 days. We appreciate having the opportunity to answer the complaint.Sincerely,James [redacted]Director, Service Operations JTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not heard from HHGregg customer service reg complaint no [redacted] Planding is several monts outstanding pease help resolve it  called mr [redacted] left msg
my cell no is [redacted] pl call  asap
Regards,
[redacted]

September 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’...

concerns about the washer.I apologize for any inconvenience Ms. and Mr. Hicks experienced. We contacted the service plan administrator and were informed that the washer was repaired. If they need further assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]s concerns about...

her order.I apologize for any inconvenience Ms. [redacted] experienced. We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. Our records indicate that a television was delivered. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

I bought a number of appliances and the store in Mayfield Heights OHIO bought the extended warranty
I have had a total of 2 claims and both were not honored because they could not find the invoice. I sent the invoice by fax and did not hear back regarding the receipt or the action taken. I have gone to the store multiple times, called the store multiple times with no assistance from either the Sales or Managers
I think anything from HH Gregg is to be viewed with great suspicion

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204
class="apple-converted-space"> RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s refund concern.I apologize for any inconvenience Mr. [redacted] may have experienced. On 12/23/16, under invoice [redacted], the order was refunded. Mr. [redacted]’s financial institution will have posted the funds to the account by today’s date. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

December 19, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service...

issue.
We apologize for any inconvenience Ms. [redacted] may have experienced. Ms. [redacted] purchased a 629.99 range for $449.99; an indication that it was a floor model unit. Based on the information that was provided by Ms. [redacted] the store manager did offer a solution in getting a new door. If Ms. [redacted] would like to exchange the doors out she would have to bring the unit in.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It seems that Hhgregg has only responded to the issue of my warranty to cover my washer. As a consumer I am very disappointed that I spent almost $2000.00 on a washer and dryer set to have the washer completely go out after 14 months. I was without my appliance for 7 weeks due to Hhgregg and their 3rd party not communicating and or getting my issue resolved. There was no urgency as I had to continue to call for updates as I was made promises time and time again. I was hung up on by someone in Hhgreggs corporate office and all I received was "We value Mr. [redacted] as a customer". This is absolutely unacceptable and should be illegal. Hhgregg has stated they pride themselves on delivering outstanding Customer Service when in return they do the opposite. Regards,[redacted]