Handy Technologies, Inc.

Hi [redacted], Checking your account we do see that you indeed placed an order using [redacted] on September [redacted] for a September [redacted] booking. On the [redacted] it does state that you need choose regularly scheduled service with us. Since you're required to choose regularly scheduled service we see...

every 2 weeks was the selected frequency. As a result of this chose a booking was generated for October [redacted]. We send 7 day reminder emails for all upcoming bookings and secondary 24 hour reminder emails. This gives you ample time to cancel any unwanted bookings. Per our cancellation policy the charge for your October [redacted] booking is nonrefundable.  Best,Dinis

First, they reschedule your appointments and then charge you when you cancel them. 2nd, they lock you into a recurring cleaning schedule. Third, when you try to cancel, suddenly the website doesn't work and either doesn't "take" your cancellation, but instead sends a cleaner to your house, and you get a text the day of the cleaning. You tell them you cancelled it, and the cleaner says this is the second or third customer who has said that to them, and they can't get into their app or the app isn't telling you anything. THEN, you get charged for the cleaning. You report the error on their website because they don't believe in using human beings to service their customer complaints. You email, they apologize and tell you there is nothing they can do. You tell them that you're calling your credit card company, and they say, "great, since you're taking care of it on your end, there's nothing to do on our end." I would not wish Handy on my worst enemies. They stole $136 and now I'm afraid because they have my credit card on file and I fear they will just keep charging and say it's not their fault.

Hi [redacted],
We sincerely apologize for any inconvenience and frustration caused. Checking your account we do show that you've been refunded for the booking and was offered a complimentary booking on November [redacted]. You can also use the voucher you paid for again by placing a new order...

with us and following the same steps you initially followed to place your order with us. The voucher code is [redacted]. If you need further assistance please visit our help center [redacted].  
Best,
 
Dinis

Hi [redacted],
We apologize for the inconvenience. Checking your account we do see that you reached out to us on Yelp regarding this. We've processed your refund which you can expect to receive in 3 to 5 business days from today. All future bookings have been canceled and the cleaning plan...

on your account has been deactivated. If you need further assistance please visit our help center [redacted].  
Best,
 
Dinis

Hi [redacted],
 
We sincerely apologize for the inconvenience and frustration caused by this. We've canceled all future bookings and deactivated the recurring cycle on your account. This should have been done correctly upon your initial request. We've also refunded your card for $58....

You'll receive it in 3 to 5 business days. If you need further assistance please visit our help center [redacted].  
Best,
 
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The assumption from above Handy's response is that I will be refunded for all my 5 bookings(the said amount of $405) for which I did not receive any cleaning service and will be credited to my account in a week.   Sincerely,
[redacted]
[redacted]

Hi [redacted],Sorry to hear the linens were not delivered on your recent booking with us. Checking your account we have already refunded you for the linen service. Regarding your request for a refund on your cleaning service if a professional came and cleaned we cannot issue a refund since services were...

rendered. We do not offer a linen only option. You can request linen service through our hospitality cleaning. If you need any further assistance feel free to reach out using Handy.com/help. Best,Dinis

Hi [redacted], We apologize for the inconvenience with the last minute rescheduling of your booking with us. We realize this can be a huge inconvenience. Checking your account we do see a booking was completed on October [redacted] and additional credit was added to your Handy account for the inconvenience....

If you need further assistance feel free to contact us using our help center [redacted].  Best, Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for removing my information from your system. However, Handy.com mentioned I contacted them throughout several months, on numerous occasions, but were only able to provide one single date where they offered support. And that "support" was not helpful in anyway, which obviously led to this complaint. I don't like wasting my time. Handy.com / Handy Book, is a deceptive company that regularly takes advantage of their "contractors" under the guise & legal protection of a Tech Company, with no legal responsibilities to their clients, contractors, state or federal government.Shame on you Handy.com! I only worked as a contractor to pay for Christmas for my family.So, thank you. You've ruined and exploited a great business model to increase profits.Your response is rejected. Merry Christmas.But thanks for addressing this.At least you responded...
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted],
 
We apologize for the inconvenience you've had trying to cancel your service with us. You can cancel your service anytime directly in your profile page. Checking your account we see an agent has already canceled your service and refunded your card for both the $46...

and $15 charges on November [redacted]. You can expect to receive the refund within 3 to 5 business days from the date it was processed. If you need further assistance please visit our help center [redacted].  
Best,
 
Dinis

Hi [redacted],
 
We apologize for any inconvenience and frustration caused trying to cancel your service with us. We do provide you with a way to cancel your service with us directly in your profile page. Regarding your request to cancel your account you would need to contact us...

through our help center [redacted]. Your service has been canceled and your account has been deactivated. If you're signed in on any devices please sign out to complete the process. As well we've requested for your billing information to be removed from the system. This typically takes 1 to 2 business days to complete. If you need further assistance, please visit our help center.  
Best,
 
Dinis

Hi [redacted],
We apologize for any inconvenience caused. We've checked with our claims department and a check for $500 has been mailed to you on December **, 2015. You can expect to receive it within 7 business days. 
 
Best,
 
Dinis

The customer reached out to us immediately after the appointment on 12/** to report that the cleaner had used a product that left a greasy residue on his floor. We processed a refund for the voucher he used to pay for the service. We also explained that we would be able to send out another...

professional free of charge to assess and treat the damage to the floors anytime after noon the following day (12/**) or anytime the day afterwards (12/**), but unfortunately due to the high demand and limited availability we would not be able to send anyone earlier then that. The customer said he would have to call us back with his availability. We then were in communication via email, and sent out another professional on 12/** to evaluate the damage to the floors. Following feedback from that professional, another complimentary service was performed on 12/** for the cleaning products to be applied to the floors. The customer has not reached out to us since to indicate that any further action was needed.

Hi [redacted],
 
Okay that'll be fine. Once you mail it to us we'll be sure follow up with you regarding a resolution.
 
Best,
 
Dinis

Hi [redacted],We're sorry to hear about the delay getting back to you and we apologize for any added inconvenience or frustration. Please check your email inbox. A member of our claims team has reached out to you with any update on your claim. If you need further assistance, reply to that email or...

email [redacted]. Best,Dinis

Hi [redacted],We're sorry to hear about this and apologize for any inconvenience caused. We're primarily a subscription company and require all customers to choose how often they want to have the cleaning service when placing an order with us. Once you place an order you agree to our terms of...

service including our cancellation policy. Checking your account a professional was sent to your home on August [redacted]. Per our cancellation policy the charge for the booking is nonrefundable if you're canceling within 2 hours of the scheduled date and time. In this case the booking was canceled an hour after the start time once the professional notified us of a customer no show. Regarding the $15 cancellation fee per our cancellation policy the charge is also nonrefundable. When you cancel a booking within 24 hours of the scheduled date and time we charge this fee. If you need any further assistance feel free to reach out using our help center [redacted]. Best,Dinis

Hi [redacted], We're sorry to hear you've had trouble canceling your service with us. You can cancel it anytime directly in your profile page. We do see your account has been deactivated. If you're signed in on any devices please sign out to complete the process. Regarding the cancellation fee per...

our cancellation policy the charge for $15 is nonrefundable. If you need further assistance you can visit [redacted].  Best, Dinis