Handy Technologies, Inc.

This customer's plan has been cancelled and no fee was processed.  They can confirm that their plan has been cancelled from the Bookings page of there account.  They received an email confirmation of this cancellation as well.

Hi [redacted],
We apologize for the inconvenience and frustration caused. All future bookings have been canceled and your cleaning plan has been deactivated. We've refunded your card at this time for $58. You can expect to receive it in 3 to 5 business days. If you need further assistance...

please visit our help center at [redacted].  
Best,
 
Dinis

Hi [redacted], We're unable to locate a second booking on your account.  There is one confirmed booking on the account attached to the email  [redacted].  The only booking on this account was a one time cleaning scheduled for August **, 2014, [redacted], which was paid for...

using a [redacted] voucher.There was no cleaning plan on this account as the only cleaning was a one-time cleaning.  You can cancel a cleaning plan from the Accounts page, selecting the plan from the drop down menu, and following the instructions to cancel. If there is another account under a different email, please let me know the account information. We've sent you a damage form so that our team can work with you to resolve this.  The form was sent to the email [redacted], please fill out the form at your earliest convenience.  A team member will reach out to you regarding the next steps in this process. Best, Dinis

Hi [redacted], We're very sorry to hear about this. We sincerely apologize for any added inconvenience or frustration. We've refunded your card for $81 at this time. You'll receive it in 3 to 5 business days. If you need further assistance please visit our help center at...

[redacted]. Best,Dinis

Hi [redacted],Please try accessing your account again by logging in with email address [redacted] This will give you access to the $27 credit in your Handy account. Best,Dinise[redacted]@gmail.come[redacted]@gmail.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  They have given me credit for the no show.  It took far...

too long for this conflict to be resolved, but I am ultimately satisfied.
Sincerely,
[redacted]

The recurring set up was first placed on your account on November ** when you scheduled your December * booking with the coupon REFERRAL_US, which was redeemable only for recurring services.  At this time, you selected a monthly recurring set up. The recurring set up was not...

disabled, and continued to generate bookings.  The booking from January * was the second generated cleaning on this plan. The cleaning plan has since been disabled, there are no cleanings confirmed for future dates, nor will any be generated automatically.  Additionally, the $58 charge was refunded to you yesterday, January *, and will post back in 3-5 business days. 
I've also had your credit card information removed from our third party, secure, payments processor.  Please advise that the last four digits of your card will remain on file for proof of previous purchases.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

Our recent bookings were made by my husband.  His email is [redacted], and our address is [redacted] [redacted].  We most certainly have had several bookings with you since October: two no-shows, and one on-time, very good cleaner who came on March **.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

H [redacted], 
We've reviewed your refund with our payments team, and can confirm that the charge was reversed. 
Because the charge was refunded 41 minutes after it was initially processed, the charge will be dropped in your statement, that is, you will not see any money taken...

from your account when the charge was first taken on April *.  You will not see a charge back reflected because of the quick turn around in processing the refund. Best, 
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have been in touch with the business directly already. I have been refunded for the service u never received. However, they still will not reimburse me for the cleaning supplies that their customer service representative promised me they would reimburse. Their response is the representative shouldn't have promised that. I believe companies need to honor their commitment to statements made by their customer service employees, and this failure to do so fundamentally erodes my trust in this business. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

[redacted] has been refunded in full for post services, totaling $147, $72 for the November ** booking wherein she reported poor quality of service, and $75 for the November ** booking wherein she repoted the professional hadn't arrived for the scheduled start time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I don't want to spend anymore time on this.There is a breakdown somewhere along the way. This issue was so important to me that I took the effot to send 3 emails to Handy's customer support, 1 [redacted] Post, 3 [redacted] Posts, 1 Poor Review on [redacted], Another Poor Review on another site, a credit card charge dispute case, a filing with the Revdex.com and 3 Revdex.com emails. It was the principal and all could have been avoided if the right steps were taken by Handy's reminder emails and then their customer support team. Instead they wasted everyone's time.Thank you for making this public.
Sincerely,
[redacted]

This cleaning company is the worst EVER! I had them scheduled for a cleaning right before the Thanksgiving holiday with company coming over and they rescheduled 45 minutes prior to the appointment. Further, they rescheduled the rescheduled appointment not once but THREE (3) TIMES!!! I will no longer use this company and warn others that they typically come late even if they don't reschedule.UNRELIABLE to say the least!
Lastly, they are completely impossible to contact. There app is great for scheduling, however if you need to reach a person for any reason, you can't. Most unprofessional company I've ever dealt with. The cleaning ladies are typically very nice and all but one were efficient (one took over an hour to clean a bathroom that should've taken 15-20 minutes- SLLLOOOOWWWW) most are fine though... Cleaning ladies 4/5, company 1/5 if negative isn't available to score them...
I was "assured" by handy that the time they rescheduled for me would hold. It didn't. You can't trust anything this company says. LIES!!!

Fraudulent Company.
1. No phone number on website. No way to contact and get a a response.
2. No way to delete credit information online.
3. They make unauthorized transactions to credit card.
Never enter this fraudulent company's website!!

Hi [redacted],So sorry to hear about the poor experience you've had trying to cancel your service. I apologize for any inconvenience caused. Checking your account you were refunded $58 on July [redacted] and July [redacted]. Typically you'll receive these refunds within 3 to 5 business days from the...

date they were issued. We've also already canceled all future bookings and deactivated the recurring cycle on your account. Best,Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted],
 
We're so sorry to hear you had trouble canceling your cleaning plan with us and apologize for the inconvenience caused. All future bookings have been canceled and the cleaning plan on your account has been deactivated. We've gone ahead and refunded your for your...

November 30th booking. A total of $54 was refunded to your card which you will receive in 3 to 5 business days. A credit of $27 was added back to your Handy account to complete your refund in full. Just a reminder you can cancel your cleaning plan anytime directly in your profile page. If you need further assistance please visit our help center [redacted].  
Best,
 
Dinis

Hi [redacted],
 
We apologize for the inconvenience caused. We've gone ahead and refunded your card for $15 at this time. You'll receive it in 3 to 5 business days. If you need further assistance please visit our help center...

[redacted].  
Best,
 
Dinis