Handy Technologies, Inc.

Hi [redacted],We're very sorry to hear about this issue and sincerely apologize for any inconvenience or frustration this has caused you. We've reached out to the manager of our claims department regarding this. They'll follow up with your directly via email as soon as possible.Best,Dinis

We're aware of your communications between you and the professional through our masked number system. You were aware that the professional was having entry issues and the professional waited for the first hour of the booking before being allowed to leave. You never showed up to let them in. Only after the professional left did you arrive to let them in but at that point it was too late. 
**Message from the Revdex.com**
1. Please provide us with a copy of your cancellation policy.
2. Did the consumer try and call the worker multiple times?
3. Did the consumer email a Handy representative? If so, what was the result of those email correspondences?
Business Answers1) [redacted]2) The customer and professional were in contact with each other and the customer was aware the professional could not get in due to the customer not providing access.3) Agents did respond to the customer's emails and was told the professional could not get in and the customer has to provide access. Best,[redacted]

This user has had all charges refunded; both the $41 and $43 charges were refunded on March **, and the $150 was refunded today, March **, and will post in 3-5 business days. The plan has been cancelled and the credit card information removed from our processors.  The last four digits will...

remain on file for proof of previous transactions. The user can verify this from the Bookings page of their account.

The credits were not issued because you and Mr. R[redacted] both have the same physical address, including unit number (4) as the address listed for both of your cleanings.  Our fraud detecting system will not issue credits to customers referring other customers with the same physical address as this promotion is one per household. The bookings on your account have this address listed: [redacted].Mr R[redacted]'s bookings have this address listed: [redacted].Because these addresses are the same, the promotional credits were not applied.  The referred customer, Mr. R[redacted] checkout details displayed that the booking cost would be billed to his credit card, and no credits were being issued to cover the cost, therefore, no credits would be issued to the referrer.

Hi [redacted],We sincerely apologize for the inconvenience and frustration caused. All future bookings have been canceled and the recurring cycle on your account has been deactivated. We've refunded your card for $162. You can expect to receive it in 3 to 5 business days. We're primarily a subscription...

based service and placing an order for service on Handy.com does require regularly scheduled service. You can cancel this service anytime directly in your profile page. Our mobile apps for iOS and Android do allow you to schedule a one time cleaning at the regular rate of $35/hr. If you need further assistance please visit our help center at [redacted].  Best, Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. According to the response, my friend may not have told me the truth. I will wait until late December to see if the bonus will be posted.
Sincerely,
[redacted]

Hi [redacted], We're very sorry to hear about this and apologize for the inconvenience and frustration this has caused you. Checking your account I do see all future bookings have been canceled and the recurring cycle on your account has been deactivated. Unfortunately the charge for your September...

[redacted] bookings is nonrefundable per our cancellation policy. We do not have record of you canceling your service prior to that booking. We also send 7 day reminder emails and 24 hour secondary reminder emails for all upcoming bookings with us. This gives you ample time to cancel any unwanted bookings and avoid an additional fees. If you need further assistance you can contact us using our help center [redacted].  Best, Dinis

Hi [redacted],
We're very sorry for the inconvenience and frustration trying to resolve this matter. We've refunded your card for the $93 that was charged at this time. You can expect to receive it in 3 to 5 business days. If there is anything else you need assistance with please visit our...

help center at [redacted].  
Best,
 
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 This is my second complaint with Handy.com related to the same issue of not removing my cc information from the website despite repeated emails, phone calls, Revdex.com complaint where they said they would , and a further phone call after 5 days ( 8/**) , where they then said the agent didn't do it and assured me it would be done and it still is not ( 9/*/15) I have been requesting this since MAY of 2015!!remove cc information from their records and from website immediately
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],We apologize for the inconvenience and any frustration caused by this issue. We've refunded your card for $40 at this time. You'll receive it in 3 to 5 business days. You also have $40 in credit in your Handy account that will be automatically applied towards any future booking with us. If...

you need further assistance please visit our help center [redacted].  Best, Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted],We're very sorry to hear about this and apologize for any inconvenience caused. We've gone ahead and refunded your card for $58. You'll receive it in 3 to 5 business days. We've also canceled all future bookings and deactivated the recurring cycle on your account. If you need...

assistance with anything else, please reach out to us through our help center [redacted]. Best,Dinis

Hi [redacted], We apologize for the inconvenience. The [redacted] promotion you used to sign up for our service states that you must sign up for regularly scheduled service in order to redeem the offer. We also send 7 day and 24 hour reminder emails for all upcoming bookings with us. You can...

cancel any unwanted bookings in your bookings page and can cancel your cleaning plan anytime directly in your profile page. Regarding your refund for $116 we do see you disputed both charges of $58 with your bank or card company. As a result our system cannot process the refund for you until the dispute has been completed. All future bookings have been canceled and the cleaning plan on your account has been deactivated. Your account has also been deactivated. If you're signed in on any devices please sign out to complete the process. If you need further assistance please visit our help center [redacted].  Best, Dinis

[redacted] opened a claim with Handy in August for the missing cash. Per our Terms of Use, which [redacted] accepted upon placing her order with us, any losses of cash or securities are not covered under our Handy Happiness Guarantee.If [redacted] is filing a police report, we'll be happy to...

assist the police with their investigation. Should they need to contact us directly, we can be reached at [redacted].

Thank you for the information, however because the customer was satisfied with their final cleaning product, we find no reason to provide a refund for this cleaning. We would be willing to provide 1 hour of credit for the initial inconvenience but not a full refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
This company makes it impossible for anyone with security issues on their credit card to make alternate payment arrangements. My bank advised me to no longer leave credit card information on websites that I don't trust - and this one I certainly DO NOT TRUST. I have yet to speak to an actual supervisor or anyone in charge of this service. I have only reached call centers with people reading from scripts.I will continue to try and resolve this another way than giving over my credit card information on their website.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],Thanks for providing such detailed information. I'm very sorry to hear about this and do apologize for any inconvenience caused. This situation was not handled properly and we'll be sure to follow up with both the professional that should have kept her promise to show up and the...

agents that should have issued a refund right away. We've gone ahead a refunded at total of $101 to your card. A refund for $14 was issued on July **. A refund for $87 was issued today July [redacted]. You can expect to receive this refund in 3 to 5 business days. Best,Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have heard this before from your company. I shouldn't have to ignore spam e-mail that has been sent against my wishes. I am unable to block them from my Inbox. There should be an option to unsubscribe on these e-mails. It shouldn't take months of complaints to have the issue resolved. Hopefully this time it is but I'm not holding my breath.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

After further review and correspondence with the ex-professional we have decided to move forward with refunding the $106 for the initial cleaning and also refund the postage amount. We are going to need information about the cost of that shipping so we can properly process the reimbursement.