Handy Technologies, Inc.

Hi [redacted],
 
Sorry for the inconvenience. We've refunded your card for both the $50 and $15 charges at this time. You can expect to receive it in 3 to 5 business days. We've also removed your card information from the system. Please keep in mind when viewing your account details, you will always see a record of the last card you had on file with us. If you need further assistance, please visit our help center [redacted]. 
 
Best,
 
Dinis

Hi [redacted],Unfortunately you were given incorrect information. Regardless of the reason when you cancel a booking within 2 hours of the scheduled booking the charge is nonrefundable. We'll certainly follow up with the agent you spoke with. We send out 7 day reminder emails and secondary...

reminder emails 24 hours prior to the scheduled date and time for all bookings. These are courtesy emails. However, the customer that signs up for regularly scheduled service with us is responsible for managing their bookings. We give you the tools to cancel bookings as needed directly in your bookings page. If you decide you no longer want the service you can cancel anytime using Handy.com/help. Best,Dinis

Hi [redacted],We're sorry to hear about this and apologize for the inconvenience caused. We'll have our claims team follow up with you directly via email asap. We appreciate your patience while we work to resolve this for you. If you need to contact our claims team directly, feel free to email...

[redacted]. Best,Dinis

Hello,
Thank you for reaching out. My apologies that your first experience was negative. We work hard to accommodate all customer requests and work hard to find a professional last minute when one cancels. The professionals are independent contractors and so we can only facilitate the...

communication. Please reach out to [redacted] if you're still awaiting a refund so that we can process it for you.

Hi [redacted], We apologize for any inconvenience and frustration trying to cancel your service with us. We've canceled all future bookings and deactivated the recurring cycle on your account. You'll no longer have any future bookings with us unless you place a new order for service. Just a...

reminder, you can cancel your service with us anytime directly in your profile page. If you need further assistance please visit our help center [redacted].  Best, Dinis

Hi [redacted], Looking into your claim with us, you were offered compensation for the broken lamp that you reported to us but have not signed the form so you can receive compensation. We offered you compensation in the amount of $438. If you feel this compensation is insufficient, please...

make sure you contact us at [redacted] and someone will get back to you as soon as possible.  Best, Dinis

My Handy Pro broke several items while cleaning my house in August 2016 (it is now January 2017). I emailed Handy over twenty times and submitted numerous damage claims and items still haven't been replaced. Handy has no telephone number and I am extremely frustrated.

After taking a few days to conduct an internal investigation with the professional in question, [redacted]'s claim was approved on 12/*. A reimbursement check was sent out later that same...

day.

Hi [redacted],When you signed up for our service you chose to have regularly scheduled bookings every 4 weeks. You also agreed to our terms of service. Unfortunately we're not able to refund you for your July [redacted] booking per our cancellation policy. A professional was sent to your home as scheduled and...

was notified by you via text message that you canceled your service. At no point did you contact us to cancel your service prior to this booking. You can cancel individual bookings directly in your bookings page. You can cancel your service anytime using our help center Handy.com/help. We also send 7 day reminder emails and secondary 24 hour reminder emails for all upcoming bookings. This gives you ample time to cancel a booking or cancel your service and avoid any additional fees. Best,Dinis

Hi **, We apologize for the inconvenience and frustration. We've refunded $108 to your card at this time. You can expect to receive it in 3 to 5 business days. All future booking have been canceled along with your cleaning plan. We've also requested for your credit card information to be...

removed from our system. This typically takes 1 to 2 business days to complete. If you need further assistance please visit our help center [redacted].  Best, Dinis

Hi [redacted],
 
We're very sorry for the inconvenience and frustration caused by this. Checking your account we do see you canceled a booking on October [redacted] within 2 hours of the scheduled date and time. Per our cancellation policy the charge is nonrefundable. We send 7 day reminder...

emails and secondary 24 hr reminder emails for all upcoming bookings. This gives you ample time to cancel an unwanted bookings and avoid additional fees. If you need further assistance feel free to contact using our help center [redacted].  
Best,
 
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
This is only one of the very much situations that I have physical proof of. Now that handy is aware that Revdex.com is involved they're trying to just throw everyone money to shut us up. No! Just yesterday I was accused of a no show! I have proof! Then this morning they say I wasn't. The policy, changes every week. Revdex.com please look at and in their app from a pros perspective I can proof every perk and stitch they intentionally set up just a few days ago! Look at the reviews online! Handy steals and accuses people to cover up their stealing. I have witnesses and also know team members who are going to the law and Revdex.com as well. I would physically want to show all of my things to someone. Addressing one bity situation will not cut it because this has to stop with this Handy company and I will go as far as getting a lawyer, and talking the news about this company and how I tried handling them first with the Revdex.com in NY
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer received their first cleaning paid through a partner voucher that required enrollment in recurring service in the terms of the deal. Services were rendered on 11/*. There is no protocol that would lead an agent to change the customer's email address or systemic error that could cause...

this to occur. Regardless, we understand that customers may be unaware that they have signed up for a subscription service and as a good faith effort we have ensured that the correct email address is attached to the user's account and credited the account for 30 minutes of complimentary service. The customer's bank has already issued a charge-back for the cancellation fee so we are unable to process an additional refund for the $25.

Hi [redacted],
 
We apologize for any inconvenience and frustration caused by this issue. We can assist you with requesting a professional for your future bookings should you choose to order again. Checking your account we also see that your emails have been responded to. Check...

your email inbox for our response. Your account has been deactivated. If you're signed in on any devices please sign out to complete the process. We've also refunded your card for $81. You'll receive it in 3 to 5 business days. If you need further assistance with anything feel free to visit our help center [redacted].  
Best,
 
Dinis

** [redacted],Unfortunately we're not seeing an account under the name, email address,or phone number provided. We're unable to locate accounts by a physical address. Since we can't find your account we're unable to look into this issue for you. Please reach out to us using our help center*...

[redacted] once you have your Handy account information and we'll be happy to look into these charges for you. Best,Dinis

Hi [redacted],We've canceled all future bookings and deactivated the recurring cycle on your account. We've also requested your credit card information be removed from our system. This typically takes 1 to 2 business days to complete. We've also deactivated your account. If you're signed in on any...

devices please sign out to complete the process. Just a reminder you can request this through our help center [redacted].Best,Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I will not, however, use this business services anymore nor will I recommend them to anyone. The business is, in my opinion, fraudulent. It took me almost four months to get the matter resolved with a lot of aggravation and wasted time along the way and the business is still not admitting its fault.
Thank you for your time and effort in resolving this matter.
Sincerely,
[redacted]

This a is a terrible company. There is no phone number advertised, and no way to discontinue your account. They have terrible customer service, and only respond to email communications.

Hey there [redacted], We reached out to you recently about getting your claim resolved. We just need to get copies of your receipts sent to our claims team and we should be able to move forward ASAP. Thank you for your patience and understanding.

Hi [redacted], We're sorry that your cleaning was rescheduled on short notice, unfortunately, after the Handy professional removed themselves on short notice, we were unable to secure a replacement professionals, and had to rescheduled your cleaning to the next available time.We've refunded your...

card the $43 charge, please allow 3-5 business days for those funds to be reflected in your account. We've also cancelled the monthly cleaning plan that was active on your account.  You will receive an email confirmation of this cancellation, and can verify there are no future appointments from the Bookings page of your account. Best, Dinis