Handy Technologies, Inc.

** [redacted],Unfortunately we're not seeing an account under the name, email address,or phone number provided. We're unable to locate accounts by a physical address. Since we can't find your account we're unable to look into this issue for you. Please reach out to us using our help...

center[redacted] once you have your Handy account information and we'll be happy to look into these charges for you. Best,Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It doesn't change the actual mechanics of canceling Handy's services completely.  The solution they propose still results in automatic scheduling to be reinstated at a date in the future, forcing users to go back and check regularly and continually delete reoccurring billing.  Furthermore, there is nothing in the Help section that addresses the concern I raised with respect to permanently deleting my information from the service.  To accomplish this, I had to do a third party internet search for their unpublished customer service number, call that number repeatedly and finally request that my service be cancelled.  So, no, this is not resolved by the business as they can continue to lure in unsuspecting consumers and hold on to our credit card information unless we take the burdensome step of looking for contact information they seem to intentionally conceal.  I could pull the tweets and other internet reviews that all corroborate my experience with Handy and their business practices.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,
We did drop the ball on this appointment. It was Handybook's fault because we provided the wrong address. I just refunded her $31 (the only payment we have on filer for her) and attached a screenshot.
I will have [redacted] send her a handwritten note apologizing about...

the issue.
All best,
[redacted]

The recurring set up was first placed on [redacted] account on January * when she scheduled her January * booking using the Living Social voucher, [redacted] which was redeemable only for recurring services, and included in the terms and conditions of the voucher.  When scheduling this...

cleaning, [redacted] selected a monthly cleaning plan to enroll into.  The booking generated for February * was the second booking int he series.  I've refunded the $57 charge back to the card on file, the refund will post back in [redacted] account in 3-5 business days.  [redacted] cleaning plan was successfully cancelled earlier this morning by another agent who received her email.  There are no bookings confirmed for future dates, nor will any be generated automatically. I've also had your credit card information removed from our third party, secure, payments processor.  Please advise that the last four digits of your card will remain on file for proof of previous purchases. As a growing web based company, we have transitioned to an online help modal via our Help Center, [redacted], as we feel it helps us serve the most customers, most efficiently, and apologize if [redacted] did not have that experience. Best, DinisMcCarleyMcCarleyMcCarleyLIJ574A812

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company offers that for future resolution I should contact them via their website, but once again, there is NO CONTACT INFORMATION on their website. This is not a satisfactory resolution, because this business is still a scam.
I received an email from them two days ago informing me I had a balance on their account, meaning if I hadn't canceled my credit card, I would have been charged without my consent for services I did not use. 
You can resolve my complaint by adding some contact information on your website. Instead of emailing me from a third-party server ([redacted]) how about you use your own websites email address?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The cancellation fee that the customer is talking about in this context has already been refunded, along with the charge that was initially placed on his account. If there is anything else that we could do, the customer can certainly reach out to us at [redacted].

The charges were processed in accordance with our Terms and Conditions, which were agreed upon when the first booking was confirmed. As a courtesy, both the $99 cancellation fee, and $78 cleaning fee have been refunded.  They will post in 3-5 business days to the card on file.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It doesn't change the actual mechanics of canceling Handy's services completely.  The solution they propose still results in automatic scheduling to be reinstated at a date in the future, forcing users to go back and check regularly and continually delete reoccurring billing.  Furthermore, there is nothing in the Help section that addresses the concern I raised with respect to permanently deleting my information from the service.  To accomplish this, I had to do a third party internet search for their unpublished customer service number, call that number repeatedly and finally request that my service be cancelled.  So, no, this is not resolved by the business as they can continue to lure in unsuspecting consumers and hold on to our credit card information unless we take the burdensome step of looking for contact information they seem to intentionally conceal.  I could pull the tweets and other internet reviews that all corroborate my experience with Handy and their business practices.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],
We sincerely apologize for the inconvenience. We've canceled all future bookings and deactivated the cleaning plan on your account. We could not charge your card on file for today's booking so there is no refund to issue. Just a reminder, if you ever need to cancel a...

cleaning plan please visit your profile page. If you need further assistance, please visit our help center Handy.com/help.  
Best,
Dinis

Hi [redacted], You agreed to our terms of service upon order completion. As well our email reminders are a courtesy and are not required. We do give you the tools to manager your bookings in your account online and cancel any bookings that are not needed. You can also cancel your service anytime directly in your profile page. As a courtesy we've refunded you for the October [redacted] booking. The refund is for $58 and you'll receive it in 3 to 5 business days. If you need further assistance please visit [redacted]  Best, Dinis

Hi [redacted],We're very sorry for any frustration trying to cancel your service with us. You can cancel your service anytime by going to your profile page. You can also contact us using our help center [redacted]. Checking your account I do see that you were able to reach out to us on [redacted]...

and got this matter resolved. You've been refunded for the $87 that was charged on October [redacted]. You were not charged a cancellation fee of $15.  Best, Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The business is failing to mention that we both called the worker multiple times and went out to look for the worker and could not find the worker. We did every thing we could to find this person, but to no avail. To make it worse, Handy does not have a phone number you can call to resolve these issues, so we could not reach them while this was going on and I could not speak to them afterwards to resolve. All I could do was email them back and forth, which was very unproductive.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi R[redacted], We'd love to assist you with this and apologize for any inconvenience caused. Unfortunately we are unable to locate your account under the name, phone number, and email address provided. Can you double check your account information in your profile page and let us know what email...

address is listed in your account? This will help us track down your account in the system. Unfortunately we're unable to find an account by physical address.  Best, Dinis

Hi [redacted],We're very sorry to hear about this and sincerely apologize for any inconvenience or frustration this has caused you. Checking your account I do see a refund was processed for $87 on September [redacted]. Typically refunds take 3 to 5 business days to process which means you should have...

received it by now. If you need help with anything else feel free to contact us using our help center at Handy.com/help. Best,[redacted]

Hello,
My apologies that the professional did not show up to your appointment. I am happy to offer you a full refund and if you'd like to try out handybook again we can help set that up for you if you email us. I will process the $49 refund for you now.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I read the response from the business. It said that they will reach out to their claim department manager and then get back to Revdex.com. This response didn't address my concern at all.It would be great if you could continue to push them to address my concern -- pay the damage caused to me by their employee.Thanks![redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],
 
Sorry to hear you had a bad experience with a professional. We work really hard to ensure only the best of the best are approved to use the Handy platform, so we’re disappointed whenever pros let their customers down. We've taken steps to ensure you do not get this...

professional again for any future booking with us. We've also added credit to your Handy account for this huge inconvenience. This credit can be automatically applied towards any future booking with us. If you need further assistance, please visit our help center [redacted]. 
Best,
 
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There has not been communication from the company and I have not received payment.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have used this service on two different occasions and on both occasions I was not satisfied with the service received from handy.com. With my first experience, the professional did not clean well and I felt like I had to clean up after she left. With the second experience, the professional assigned to me didn't have a vacuum and called me last minute to tell me that she wouldn't have her vacuum even though I specifically requested that the professional have a vacuum. The professional they assigned to me after that brought her vacuum and sucked up my jewelry. My complaint was outside the company timeframe (72-hours) so I had to file a police report which was even more of a hassle. Moral of the story, don't book with them.

Hi,I'm requesting refunds for the charge they did on my account just because of cancelling recurring plan. And also I have cancelled one upcoming service request, they have charged for this too.1. charged 50$ for cancelling recurring plan(I'm assuming that, they haven't not mentioned on why this...

charge on my account)2. charged 15$ for cancelling upcoming service with them  And on top of it there is no way I can delete my payment profile(credit card information) which is not acceptable I think.