Handy Technologies, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still don't have my refund!  I have already reached out to the help desk referenced and have received no response for weeks. I want my $87 back.
 
  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], We apologize for the inconvenience this issue has caused. Checking your account we do see that you reached out to us on Facebook regarding this and was able to resolve this issue. Your card was refunded for $51 on December [redacted]. You can expect to receive it in 3 to 5 business...

days from the date the refund was processed. All future bookings have been canceled and your cleaning plan has been deactivated. If you need further assistance please visit our help center [redacted].  Best, Dinis

Revdex.com:
Their message is correct, but have only been resolved after complaints have been filed.  They do not have easy access to customer service, nor do they want to give a return number.  Very unprofessional, but my money is refunded.  
**

Hi [redacted],We're sorry for any inconvenience caused. Checking your account we do see an August [redacted] booking was completed by a professional but was not paid for. In order to resolve this we'll need you to update your credit card information in your account. Once this has been paid for you'll no...

longer receive this email message to update your credit card information. All future bookings have been canceled along with your cleaning plan. We've also deactivated your account. Once you've updated your information you can sign out of your account to complete the process. If you need further assistance please visit [redacted].  Best, Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  They finally emailed me, refunded the amount charge, which I...

didn't know at the time of complaint that they even charged me, but they have removed my credit card info and account information. Hopefully, this works.  I still think they are a shady business and that you will receive more complaints about the company. Thank you for helping me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Hi [redacted],
We're truly sorry for the inconvenience and any frustration caused by this issue. You received an email in error regarding waiving a cancellation fee. You're absolutely correct that you canceled your booking with us outside of 24 hours before the scheduled date and time. You...

were not charged a cancellation fee. Your refund for $90 was processed on December [redacted]. You can expect to receive it in 3 to 5 business days. Per our terms of service one time bookings for Handyman services are billed upon order completion. If you need further assistance, please visit our help center [redacted].  
Best,
 
Dinis

Hi [redacted],We've gone ahead and canceled all future bookings and deactivated the recurring cycle on your account. We've also refunded the $15 cancellation fee and refunded the $75 in credit in your Handy account back to your card. You can expect to receive this in 3 to 5 business...

days. Best,Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

The recurring set up was first placed on your account on November ** when the customer scheduled their November ** booking with the coupon [redacted], which was redeemable only for recurring services.  The cleaning frequency was biweekly, and was generating 3 hour bookings, per the customer's...

preference when scheduling their first appointment. Though the individual bookings for November ** and December * were cancelled, the recurring set up was not, and continued to generate bookings.  Customers are sent reminder emails seven days before each cleaning, as well as the day before the service is scheduled.  The next confirmed booking was scheduled for December **, the professional called and texted the customer regarding this appointment.  The January * professional called and had a 93 second conversation with the account holder.  The January ** professional sent 3 texts and called 5 times, on February 3 the professional called 4 times and sent 1 text.  The February ** professional called twice and sent two texts.Customers can cancel the cleaning plan at anytime from both the mobile app and through our website; selecting the cleaning plan they wish to cancel, and following the instructions to complete the cancellation.  The customer's cleaning plan was cancelled yesterday, February ** at 10:42 AM. The first email we received from the was on February **, after the last confirmed booking.  We've refunded three of the five bookings as a courtesy, for a refund of $243 ($81 x 3).  For more information on our cancellation policy, please refer to 4D in our Terms and Conditions [redacted].

Hi [redacted],
 
We apologize for the inconvenience. We did receive your email regarding the professional no showing up to your scheduled booking on January [redacted] and we have responded to your on the [redacted]. Your card was refunded on the [redacted] for the full cost of the booking. You can...

expect to receive this refund in 3 to 5 business days from the date it was processed. Additional credit was also added to your Handy account for the inconvenience and we've taken steps to ensure you do not get this professional again for any future booking with us. If you need further assistance please visit our help center [redacted].  
Best,
 
Dinis

Hi [redacted], We're very sorry to hear about these issues and sincerely apologize for the inconvenience and frustration caused. We've refunded your card for both September and October charges. We've also canceled all future bookings and deactivated the recurring cycle on your account. Regarding the...

damage to your table, please file a claim with us using our help center [redacted]. A member of our claims department will respond asap.  Best, Dinis

Hi [redacted],
We have never received any communication from [redacted] about a refund but I am happy to refund the $87 as we have a 100% satisfaction guarantee.

Hi [redacted],
We're sorry to hear about the delay getting back to you and we apologize for any added inconvenience or frustration. Please check your email inbox. A member of our claims team has reached out to you with any update on your claim. If you need further assistance, reply to that...

email or email [redacted]. Best,
Dinis

Hi Gu,
 
In light of your response and the fact you were told over the phone that you would be refunded we've gone ahead and refunded your card for the $87 that was charged. You'll receive it in 3 to 5 business days. If you need further assistance with anything else please visit our help center Handy.com/help. 
 
Best,
 
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and...

the matter has been resolved.  Unfortunately, the "confusion" was they refused to give the refund until I disputed the charge and filed this complaint.  But now that they have, the matter is more or less resolved.
Sincerely,
[redacted]

Hi [redacted],  I reviewed your account and can see that you used our services by using a referral link given by a friend. All of our coupons, vouchers, and promotions require customers to sign up for a Cleaning Plan. This is explained in our Terms of Service, Help Center, and also explained in...

the referral link you received when booking with us. Customers can cancel Cleaning Plans at any time by going to their account page (if you're using the app you can get to the account page by tapping on the three lines on the top left of your screen). We have refunded 50% of your booking and will not be able to provide further compensation.  Best, Dinis

Hi [redacted],
We're sorry to hear about this and apologize for the inconvenience caused. We'll have our claims team follow up with you directly via email asap. We appreciate your patience while we work to resolve this for you. If you need to contact our claims team directly, feel free to email...

[redacted]. Best,
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I would like to speak to a representative of Handy - they only offer [redacted] messaging and emails.  The damage is clearly due to improper installation by their Handyperson, and while it was a year ago, the 72 hour rule for damage shouldn't really be in place for their contractors.  Do they only guarantee the work done by their HandyPeople for 72 hours?  They should be more explicit about that. The only note I saw on the website was 100% money back guarantee.    I also find it hard to believe that they have no customer service to talk to somebody for escalated situations.  There has been NO movement on Handy's part to try and resolve this issue.This does NOT resolve my complaint.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Handy cluster service as very rude dismisive and unhelpful. They will steal your money and red role you in programs you canceled. Website is hard to navigate and it's near impossible to get help. My problem is below
1. I canceled my weekly cleaning services in September and didn't receive any notifications saying it was canceled or not. When I finished canceling my account was empty.
2. There was no curtsy reminders, per handy's standard practice. Handy sends reminders 7 days prior to booking and non was revived.
3. I did however receive notification for services next Sunday October **.
4. My account now reflects that I have no bookings as it did in September. But like in September I have not received anything confirming my cancelation of weekly services.
Because of this I feel like handy should offer some type of credit or refund. How can I be sure that this will not happen again. I can not be responsible for checking my account when I believe my services were accurately canceled the first time. Will someone once again claim this was my fault and I will have another 50 dollars taken away? This way of operating is not correct