Handy Technologies, Inc.

Hi [redacted], We apologize for any inconvenience this issue has caused. We do see that you placed an order with us on August [redacted] for an August [redacted] booking. When you placed your order you selected to have service done every 4 weeks. We only schedule bookings based on the frequency you selected....

You can cancel your service anytime directly in your profile page. You can also cancel any unwanted bookings directly in your bookings page. We send 7 day reminder emails and secondary 24 hour reminder emails for all upcoming bookings. This gives you ample time to cancel any bookings you do not want and avoid any additional fees. Per our cancellation policy the charge for your scheduled September [redacted] bookings is nonrefundable. If you need further assistance please visit our help center at [redacted].  Best, Dinis

Hi [redacted], As a one time courtesy we've refunded your card for the $94 that was charged. You'll receive it in 3 to 5 business days. Just a reminder, all reminder emails that are sent for upcoming booking are courtesy emails and not required. You can always keep track of your bookings directly in your bookings page.  Best, Dinis

Hi R[redacted],
 
We'd love to assist you with this and apologize for any inconvenience caused. Unfortunately we are unable to locate your account under the name, phone number, and email address provided. Can you double check your account information in your profile page and let us...

know what email address is listed in your account? This will help us track down your account in the system. Unfortunately we're unable to find an account by physical address.  
Best,
 
Dinis

First, the repairman was over 1.5 hours late. Next, he put my bed together wrong. The two side rails have the felt facing upwards as opposed to the upholstered side up. (i.e. I have an awkward black rim of felt visible instead of beige linen). This will need to be totally taken apart and reassembled. It appears it will be extra fun because he stripped many of the nuts.

Then he hung two shelves. He did not use the hardware that accompanied the shelves. He also hung the bars for it vertically as opposed to horizontally (per the instructions and picture). He created two new holes in my wall that will need to be spackled and painted. The shelves also are not level.

He left to supposedly go get spackle and paint to fix the holes in my wall and then fix the other blunders...but never returned...leaving me with a bed that is assembled wrong and shelves that are hung incorrectly and now with two new holes in my wall I will have to paint and spackle.

Handy has given me credit towards my next booking...but quite frankly, I will never use this app again. I have never had such a bad experience. They did not offer to send someone to fix the damages and they have not agreed to a refund despite the fact that they did not render the services promised.

I have now used TaskRabbit to take the bed apart, put it back together, fix my shelves, and paint and spackle...and they did it all in half the time it took the 'handyman' from Handy to do everything wrong. (It was also about half the price of Handy as well!)

Review: After an appointment with Handy, I arrived home to find that my my apparent was hardly cleaned. The maid clearly did not enter any of the bedrooms, and while she did do some work in the common areas it was extremely sub-standard. I reached out to handy that evening explaining the situation. I have used the service several times int he past and had never had an issue. I have exchanged emails with three customer service agents there and all three have insisted that a $29 voucher towards a future cleaning was the only available recourse. For reference the cleaning cost me $89. However, on Handy's own website it states, "If you are not 100% satisfied with the job, please contact us so that we can make things right. We'll offer to send another professional to ensure that the work is up to our standards and your satisfaction, or, if you prefer, provide you with a full refund. Inquiries regarding the money-back guarantee must be made within 72 hours of completion of the booking." I filed a complaint within 72 hours and asked for either another professional or a refund. Despite it being company policy, neither option was given to me.Desired Settlement: I would like either another professional to finish the job or a credit. I am not looking for any extra compensation, just would like to have the services that I already paid for provided to me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I hired Handy to clean my apartment. The cleaner cleaned but took over $20,000 of jewelry from my apartment. Handy claims they hire cleaners that are bonded and they have over 2 million dollars of insurance but when I contacted them after I discovered the jewelry was missing, two weeks later they claimed I only had 72 hours to claim missing items and that their cleaners are 3rd party independent contractors.Desired Settlement: I think Handy needs to inform their customers upfront before you schedule your cleanings.

Business

Response:

Sorry to hear about the issues you have had with our service. We currently have all of the information about our service and plenty of FAQ listed at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

There was no solution provided, Handy doesn' take responsiblity for the actions of the cleaners they hire, I hired someone to clean my house, not steal my belongings. Perhaps you might understand if your belonging were taken.Thank you,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],Our claims team has denied this going forward per our official policies. Our terms can be seen here: [redacted]. Best,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], I am at an impassee with this organzation, and will communicate their deceptive practices to all that is possible.

Sincerely,

Review: I cannot find a way to permanently cancel the Handy Cleaning Service. It appears that the only way to cancel the service is on the phone but when you call their number you are put on hold indefinitely. I have never been able to reach a customer representative to be able to cancel the service.Desired Settlement: I would like my subscription to be completely canceled, immediately. I would like Handy to contact me, and delete my account.

Business

Response:

Hi [redacted],We've canceled all future bookings and deactivated the recurring cycle on your account. As requested we've also deactivated your account. If you're signed in on any devices please sign out to complete the process. Just a reminder you can cancel your service anytime using our help center [redacted]. Best,Dinis

Review: The handy professional cancelled on my initial booking 5/*/15. This was Mother's Day weekend, was expecting company and needed cleaning. The person cancelled last minute. I tried to call/email but no real way to contact this company on the website. BAD FIRST IMPRESSION!!

Two weeks later and every two weeks there after a cleaner comes to my home, and on each occasion, I repeat the same concern as stated above. Each person said they would report the problem. It was never reported. My debit card was billed in 2 occasions May * and July * 2015, $135.00 on each occurrence.

I have made numerous calls to get a refund. Said it was past the 72hr cancellation period and it could not be refunded. The honest way business is done, is if I tell your company representative I am cancelling that should be enough. I sent text messages, emails and verbal notification stating I no longer am interested in their services. But nothing was done to cancel.

When I called the call center, spoke to the front line person, no resolution, asked for a supervisor/manager they were off that day 7/**/15. I called back on 7/**/15 @8:58am the manager is a very important meeting. Told to call back at 3pm. I called back at 3:06pm, manager was on another call...I'll hold, they couldn't let me hold indefinitely. I finally spoke to a floor supervisor who did not try to accommodate my concerns. All of this is a RUN-AROUND. I was told the case was escalated and the decision was made not to refund my money. I asked to speak to the corporate office and was told they could not transfer my call.

I even asked if someone could then come out and clean my home, just to get something for my $270.00, but they refused that option too. "THIS IS BAD BUSINESS"! I AM A REGISTERED NURSE AND MAKE GOOD MONEY AND COULD SEND THEM A LOT OF BUSINESS, BUT A CERTAINLY WOULD NOT. !!!!!!!!

Business

Response:

Hi [redacted],Checking your account I see $135 in credit was added to your Handy account for the charge on your first booking on May [redacted]. We notified you via email that we had trouble locating a professional for this booking and had to reschedule it to May [redacted]. On May [redacted] the booking was canceled and a credit of $135 was added to your Handy account. Since you signed up for recurring service with us your next appointment was scheduled for May [redacted]. The credit on your account as applied to your May [redacted] booking. Your following 2 bookings after May [redacted] a professional was sent out to your home on both occasions. They could not get in to get started so the bookings were canceled. Per our cancellation policy the charge is nonrefundable. You can cancel your bookings as needed directly in your bookings page to avoid an additional fees. You can also cancel your service anytime through our help center [redacted]. A professional cannot manage your account for you and telling them you want to cancel will not cancel your service. They have no control over your account. Only the customer has control over their account. Best,Dinis

Review: I reserved a home cleaning with Handybook and the cleaner never arrived or called, despite having email and text message confirmations from Handybook. I was told I would be rescheduled, though no explanation was given as to why the cleaner did not arrive. The service rep promised not to book me with the same person, yet when I looked at the reservation again, it was the same person ([redacted]). To little surprise, this person did not arrive or call on the day of the cleaning. I continue to wait for a service which I already paid for yet have not received. It is not easy for me to schedule these appointments with my work schedule and it's already been over a month since I initially made the purchase.Desired Settlement: I would like to receive the service that I paid for, or get a refund for failure to deliver.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Handybook, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

This is a horrible company. I was using the same cleaner every month and he had my key. Then Handy switched my cleaner while I was on vacation. They did not inform me that this new cleaner would now not have my key and would need to be let in. They also claim that I sent a message to the cleaner that someone would be home, but this was an old message from months ago. Since I was out of the country the cleaner arrived without a key and couldn't get it. They are charging me the full cleaning price and saying I canceled this cleaning. Now, I want my key back and do not want to use this service and they won't give me my key.

Review: I booked handybook services on May [redacted] to help me move out of my apartment on June [redacted] and the night before my scheduled morning move, I received an email from them at 12:30 a.m. last night saying they had to cancel the appointment but that I could reschedule my moving services. As I have to be out of the apartment today, that makes no sense and they have left me in a desperate situation to try to find movers with almost no notice to do so. This is absolutely unacceptable and the most unprofessional conduct for providing services I have ever experienced from a business. They should have to pay me restitution in cash or credit card of at least of the $110 service credit they claim to have given me for future services because I am certainly not going to use their credit or services ever again. I've had to find random craigslist movers for $140 instead of the $90 it would have cost me if Handybook had kept their appointment or even if they had given me reasonable notice to find other movers.

The public should know about Handybook New York's appalling service to prevent a situation like mine from ever happening again.Desired Settlement: I want the $110 credit they have claimed to give me, in cash or credit card rather than credit for future Handybook services since I have absolutely no interest in ever using Handybook's moving services again.

Business

Response:

Hello,

I'm sorry that your moving appointment was cancelled. We had a professional cancel out late in the evening and were unable to find a replacement. We wanted to notify you the moment we found out. I have made sure your refund was processed and it should show up in 3-5 business days back to your card. In addition, I have left enough credit on your account for a free home cleaning. My apologies about the inconvenience.

Review: I hired someone from [redacted] for cleaning in my rented house. It was the day when I was vacating the house (on the expiration of my lease) and I hired someone from [redacted] to get the house cleaned professionally so that I can hand over the house back to the owner as clean as possible. There was a little stain on the carpet that could be easily removed and I asked the [redacted] lady to clean that. I am sure she wasn't professional and hence she used some bleach to clean the carpet. By the time I asked her as to what is she using to remove the stain, she mentioned bleach and I was disappointed on her. As she used the bleach on the carpet, that damaged the carpet permanently.

All this happened on Aug [redacted] 2015.

The landlord noticed the damaged and deducted $500 from my deposit.

I have been following up with [redacted] claims department and they respond to email when they like and not before 15-20 days. I have given up on them and hence raising this complaint here. They asked me for the documentation and I provided all of that and they agreed to compensate $250 out of $500. I fought back with no results and finally agreed to take $250 as the compensation and filled the form that they asked me to fill. I submitted that form on Nov [redacted] and sent them a reminder as well to at least acknowledge that they received everything from my side but no response from them.Desired Settlement: I would ask for the complete $500 compensation for the damage that they did to the house.

Business

Response:

Hi [redacted],We apologize for any inconvenience caused. We've checked with our claims department and a check for $500 has been mailed to you on December **, 2015. You can expect to receive it within 7 business days. Best, Dinis

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I like to pass on my sincere thanks to everyone at Revdex.com to get this issue resolved for me. Thank you all and you guys are doing an awesome job.

Sincerely,

Review: Handy does not have ANY phone numbers to call into to resolve any problems. Instead, you can only write to them through their website's Help &Support - and you do not get response from a real person. Most importantly, they lock you into a "recurring" cleaning service with unpredicted day and time and do NOT let you know even 1 day before the day of cleaning. They do text you around 2hr before the cleaning, and if you cancel or reschedule at that point - they will charge you the full amount of the cleaning. Horrible business practice, terrible customer support - and complete lack of business ethics - I would suggest to NEVERRRRR use them for ANY of their services.Desired Settlement: Refund the amount of $108 charged on 11/**/2015 for a service never performed . Stop any current and future recurring services automatically added to, remove my credit card from their system.

Business

Response:

Hi **, We apologize for the inconvenience and frustration. We've refunded $108 to your card at this time. You can expect to receive it in 3 to 5 business days. All future booking have been canceled along with your cleaning plan. We've also requested for your credit card information to be removed from our system. This typically takes 1 to 2 business days to complete. If you need further assistance please visit our help center [redacted]. Best, Dinis

Review: I have repeated customer service issues with Handy primarily with booking my requested cleaning professional. There is no customer service number on their website and I've sent repeated customer service requests via webform to no avail. Now, all I want to do is cancel my account have my billing information removed. I can't even figure out how to do that via their website--please help!Desired Settlement: At this point, I just want my Handy account cancelled and my contact/billing information removed from their website.

Business

Response:

Hi [redacted], We apologize for any inconvenience and frustration caused by this issue. We can assist you with requesting a professional for your future bookings should you choose to order again. Checking your account we also see that your emails have been responded to. Check your email inbox for our response. Your account has been deactivated. If you're signed in on any devices please sign out to complete the process. We've also refunded your card for $81. You'll receive it in 3 to 5 business days. If you need further assistance with anything feel free to visit our help center [redacted]. Best, Dinis

Review: I have been trying repeatedly to cancel my account with this company and have them destroy my credit card information that they have on file for me. I have emailed repeatedly with no response, and I have tried calling, been put on hold and then electronically hung up on multiple times. I believe it is not right that they continue to store my personal information AND my credit card information without my continued consent and approval. They are providing me no clear way to cancel my account and delete my credit card information. I am no longer sure about how to proceed and hope you can help me. I am unsure if this is a big scam, or if they are an actual company that will protect and not share my confidential information with others.

[redacted]Desired Settlement: That they cancel my account and destroy all of my personal confidential information, including my credit card information/ numbers/ security codes. I would like to have reassurance that this actually happened. I looked on [redacted] after using the company, and I have seen MANY other people with a similar horrible experience that I have been having, all asking for similar resolution. I believe this company should be accountable to it's customers and offer them a way to cancel their accounts if they desire too and want others who are in my position to also have the same peace of mind that I am requesting.

Business

Response:

Hi [redacted], We're sorry to hear you've had trouble canceling your service with us. We apologize for any inconvenience or frustration caused by this issue. We do see your account has been deactivated and your credit card information has been removed from the system. If you're signed in on any devices please sign out to complete the process. All future bookings have been canceled and the recurring cycle has been deactivated. If you need further assistance you can contact us using our help center [redacted]. Best, Dinis

Review: I booked a home cleaning with a coupon for $20 off. I entered my promo code and it removed the $20 but when I completed the transaction the total was still $105.00 when it was only supposed to be $85.00. They don't have a customer service number ANYWHERE so I emailed them to let them know what happened. They said they added credits to my account with them but I asked for the $20 to be refunded back to my card. I was told they would escalate it to upper management. This all occurred on 5/**. I waited until 6/* and since I hadn't heard anything back I emailed again. They responded the same way, that it will be "escalated" to upper management. Then today 6/** I emailed again and asked that I be contacted by phone, not email to have this resolved or I would contact Revdex.com. They emailed back and said they will "escalate" to upper management. I cannot get a real person, I cannot find a number, this is the worst customer service I've ever experienced.Desired Settlement: I just want the credits on my handy account to be refunded to the card I used to pay for the services.

Business

Response:

Hello, we have refunded the $20 that were in credits on this customer's account. We apologize for the delay, and this refund will process in 2-3 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The refund has not posted to my bank account yet but I will wait the 2-3 days I was told.

Sincerely,

Review: Copy of complaint I filed on Handy.com ** feb 2015 filed complaint on website

"A shelf was attached on wall above desk & now within a few months the shelf is now separating from the wall. I am concerned that it may fall on me or someone working in the office. The shelf is & has only ever been half full & not overweight as it is a secondary shelf. I know this because I have the same shelf installed (by another handyman months before the one installed by Handybook) below it with a higher weight load & it is still secure & flush to the wall.

I was told by CSR [redacted] & [redacted] that since the shelf was installed last year I would have to pay to have someone come repair it even though it was clearly not properly installed.

I am requesting that someone be sent out free of charge to correct the issue OR that my money be refunded so that I may hire someone else to remedy the problem & secure the shelf.

Thanks for your assistance!"

---------------------

I rececived an email that there was nothing that they could/would do for me.

-------------------------

I added the following email

on 12/**/2014, I originally contacted [redacted], the handyman that installed the shelf via text to give him an opportunity to repair his work. That may not have been proper procedure but I was not wanting to cause him any trouble with your company. He was on his way out of town & upon his return I would be out of town but said that he would call me. I never had a chance to speak with him & texted him again before I left town again on 1/**/2015 & unfortunately still never heard back from him.

Would you please re-submit this for reconsideration of my claim?Desired Settlement: I would like the $60 I paid for the faulty installation returned to me so that I can hire someone else to properly secure the shelf to the wall.

Thanks millions!

Business

Response:

Hey there,I have gone ahead and refunded you the $60 that you spent on the initial service. I apologize that the shelf failed at this point. The refund will post in 2-3 business days. If you need anything else please contact us via [redacted]Best,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely & thank you much,

Review: I hired and paid for a house cleaner for 3 hours of cleaning through their website. After showing up at the house, the cleaner said she couldn't clean it and left. I contacted Handy to get a refund over a month ago. The response I keep getting from them is, "I do sincerely apologize for this inconvenience and I completely understand any frustrations you may have. I went ahead and re-escalated this to our home office to have your refund addressed." It's been re-escalated to their home office 3 times. It should be pretty simple: I paid for cleaning, the cleaner refused, give me a refund.Desired Settlement: All I want is a refund of the money they took for a service that was not performed.

Business

Response:

Hi there, The refund for $87 has been processed and should post to your account in 2-3 business days. If there is anything else we could do, please let us know.

The Company rescheduled my appointment without my consent to a time that was convenient only to the company. The Company rescheduled my appointment for a time that didnt work for me so I immediately replied to cancel the appointment. They charged my credit card the full amount as if I had the appointment.

I request an immediate refund of the $72 charged for services I did not order.

I request confirmation in writing that my services have been terminated (effective immediately 10/**/15). I request in writing that I will no longer be enrolled in using any of your services at any point in the future.

I've given the Company the worst possible rating on Revdex.com.org and [redacted]. In exchange for the requests above I agree to completely remove or change my reviews from negative to positve

This a is a terrible company. There is no phone number advertised, and no way to discontinue your account. They have terrible customer service, and only respond to email communications.