Handy Technologies, Inc.

Hi [redacted],
 
We apologize for the inconvenience. The [redacted] promotion you used to sign up for our service states that you must sign up for regularly scheduled service in order to redeem the offer. We also send 7 day and 24 hour reminder emails for all upcoming bookings...

with us. You can cancel any unwanted bookings in your bookings page and can cancel your cleaning plan anytime directly in your profile page. Regarding your refund for $116 we do see you disputed both charges of $58 with your bank or card company. As a result our system cannot process the refund for you until the dispute has been completed. All future bookings have been canceled and the cleaning plan on your account has been deactivated. Your account has also been deactivated. If you're signed in on any devices please sign out to complete the process. If you need further assistance please visit our help center [redacted].  
Best,
 
Dinis

The voucher [redacted] purchased was redeemable only for recurring services.  This was in the fine print of the voucher she purchased the Groupon voucher, and redeemed it when scheduling her January * cleaning on December **. 
When the first booking was scheduled, [redacted] had...

the option of selecting a weekly, biweekly, or monthly frequency, [redacted] selected biweekly. The January ** cleaning was the second booking in the cleaning plan.  [redacted] was refunded the $108 charge as a one time courtesy on January **.  The refund will post back to the card on file, a Visa ending in [redacted], in 3-5 business days. 
[redacted]'s cleaning plan has been cancelled.  There are no bookings confirmed for future dates, nor will any be generated automatically.
[redacted]'s credit card information has been removed from our third party, secure, payments processor.  Please advise, the last four digits will remain on file for record keeping.

Hi [redacted],
 
We're very sorry to hear about this and apologize for the inconvenience and frustration this has caused you. Checking your account I do see all future bookings have been canceled and the recurring cycle on your account has been deactivated. Unfortunately the charge...

for your September [redacted] bookings is nonrefundable per our cancellation policy. We do not have record of you canceling your service prior to that booking. We also send 7 day reminder emails and 24 hour secondary reminder emails for all upcoming bookings with us. This gives you ample time to cancel any unwanted bookings and avoid an additional fees. If you need further assistance you can contact us using our help center [redacted].  
Best,
 
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received reimbursement for 1 of the 4 charges 2 days ago, on 1/*.The remaining 3 charges are still being disputed between my bank and the mechant's bank (Handy). I will consider this complaint resolved once all 4 reimbursements have been cleared.
I am glad to see that the involvement of the Revdex.com was effective since the last reply I had received from the Handy Customer Support team on 1/*  (after several weeks of back and forth via email) was that I would not be reimbursed.
A complete waste of my time. 
Thank you  Revdex.com for your help.
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], We sincerely apologize for any added inconvenience or frustration getting this matter resolved. We also apologize for the professional not showing up to your scheduled booking. Since you've disputed the charge we're unable to process the refund for you until the process has been...

completed. We'll follow up with the previous agent who assisted you previously. If you need further assistance feel free to contact us using our help center [redacted]. Best, Dinis

Hi [redacted], We do apologize for the inconvenience getting this matter resolved. If you're not receiving our reminder emails try update your account to a different email address which should correct the problem. We hope this does not deter you from giving us a try in the future. If you need further assistance please visit our help center Handy.com/help.  Best, Dinis

This user's subscription plan was cancelled on March ** at 4:40 PM EST, no fee was processed, and this was confirmed via email to the user. There were $84 credits in the account that have been converted back to the user's credit card, and will post in 3-5 business days.

Hi, If you need further assistance with anything feel free to visit our help center [redacted] Best, Dinis

As a subscription service, we do not offer one time cleanings.  All fees, including cancellation fees for early termination, are outlined in our Terms and Conditions, which are agreed upon when confirming the first booking. [redacted]'s $99 fee has been refunded and plan cancelled....

 There are no bookings confirmed for future dates, nor will any be generated automatically.  [redacted] can confirm this from the Bookings page of her account.

Hi [redacted],
 
We're sorry to hear you've had trouble canceling your service with us. We apologize for any inconvenience or frustration caused by this issue. We do see your account has been deactivated and your credit card information has been removed from the system. If you're...

signed in on any devices please sign out to complete the process. All future bookings have been canceled and the recurring cycle has been deactivated. If you need further assistance you can contact us using our help center [redacted].  
Best,
 
Dinis

Hi [redacted] Thanks for the additional information. The email address on your account is [redacted] and that's the email address all notifications are sent to. If you're not receiving them we suggest updating your email address. We've refunded your card for $116 for the February [redacted] booking you were not aware of. This booking was generated by your cleaning plan that you ordered on November **, 2015. You selected the every 4 weeks option. You'll receive this refund in 3 to 5 business days. Just a reminder, you can manage your bookings in your Bookings Page and you can cancel your cleaning plan in your Accounts Page. Regarding the credit of $116 in your Handy account, on January [redacted] an order was placed for a February [redacted] booking. The credit was applied to that booking. You then cancelled that booking and we converted that credit to a card refund for you. If you need further assistance, please visit our help center [redacted]. Best, Dinis[redacted]

The $19 refund was processed on February ** at 5:40 PM EST to the card on file, an [redacted] ending in [redacted].  Refunds typically take 3-5 business days to post in the account. The customer's cleaning plan has been cancelled.  There are no bookings confirmed for future dates, nor will...

any be generated automatically.

Hi [redacted],We're so sorry for any frustration trying to contact us. Checking your account you were charged on November [redacted] for $54. This paid for your November [redacted] booking. On November [redacted] an order was placed for one time service on December [redacted]. Per our terms of service one time bookings are...

charged upon order completion. If you need further assistance please visit our help center [redacted] or feel free to reach out to us on [redacted] or [redacted]. Best,Dinis

Hi [redacted],So sorry to hear about this and do apologize for any frustration or inconvenience caused. Checking your account you signed up with us on May [redacted] and signed up to have service done every 4 weeks. The first booking in the series was scheduled for May [redacted]. You then canceled your...

June [redacted] and July [redacted] bookings. However you didn't cancel your August [redacted] booking. We send 7 day and 24 hour reminder emails for all upcoming bookings. This gives you ample time to cancel your service without an additional fee. You can also cancel your service anytime using our help center [redacted]. It was not until a professional was sent to your home that you contacted us to cancel your service. Per our cancellation policy the charge is nonrefundable. Best,Dinis

Hi [redacted],
We're very sorry for any frustration trying to cancel your service with us. You can cancel your service anytime by going to your profile page. You can also contact us using our help center [redacted]. Checking your account I do see that you were able to reach out to us...

on [redacted] and got this matter resolved. You've been refunded for the $87 that was charged on October [redacted]. You were not charged a cancellation fee of $15.  
Best,
 
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would have contacted the company if I could have found the form that doesn't require logging in. I spent time systematically clicking through links in the help center looking for a page that didn't only include the button to "sign in to contact Handy" but also another way to reach them. The company's response to my complaint says that there is a form that doesn't require logging in. I might never have filed a complaint if I had found that form. I want an explanation of how to find it.
Once I have that, I believe I will feel satisfied with the company's response.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], Per our terms of service we require a minimum of 2 hours for every booking in order to get a professional to come to your home. We realize you really only wanted the linen service but we do not offer linen only service. If you need further assistance with this feel free to contact us using our help center [redacted].  Best, Dinis

The voucher [redacted] purchased was redeemable only for recurring services.  This was in the fine print of the voucher she purchased the Groupon voucher, and redeemed it when scheduling her January * cleaning on December **. When the first booking was scheduled, [redacted] had the option...

of selecting a weekly, biweekly, or monthly frequency, [redacted] selected biweekly. The January ** cleaning was the second booking in the cleaning plan.  [redacted] was refunded the $108 charge as a one time courtesy on January **.  The refund will post back to the card on file, a Visa ending in [redacted], in 3-5 business days. [redacted]'s cleaning plan has been cancelled.  There are no bookings confirmed for future dates, nor will any be generated automatically.[redacted]'s credit card information has been removed from our third party, secure, payments processor.  Please advise, the last four digits will remain on file for record keeping.

The recurring set up was first placed on your account on November ** when you scheduled your November ** booking with the coupon [redacted], which was redeemable only for recurring services.  When enrolling in this cleaning plan, you selected a weekly frequency. Though the November **,...

November **, December *, and December ** cleanings were all cancelled individually, the recurring set up was not disabled, and continued to generate bookings.  The December ** cleaning was the sixth booking in the series.  I've refunded the both the $75 charge, and $** cancellation fee back to your card, the $90 refund will post back in your account in 3-5 business days.I can also confirm that your cleaning plan has now been successfully cancelled.  There are no bookings confirmed for future dates, nor will any be generated automatically.Best,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. 
Sincerely,
[redacted]...