Handy Technologies, Inc.

Hi [redacted], We're sorry to hear you had trouble canceling your service with us and do apologize for any added inconvenience or frustration. Unfortunately we're not seeing a record of your request to cancel your service prior to your August [redacted] booking. You mentioned you called and emailed. You...

can contact us using our help center [redacted] with the phone number you called from and the date you requested cancellation. We can locate the call to verify. If you emailed us please let us know the email address used to make the request. We can track down your email and verify.  Best, Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved I'm sorry but I cannot accept that.  Your booking system is faulty,  there was only one appt remaining on my schedule and it was set for 1pm at area code [redacted].  I have proof to confirm that not only was it the only appointment showing on my schedule but that it was set for 1pm, not 10am.  The doorman did allow the professional into the main entrance and the apartment would have been free of guests, unlocked,  and available to be cleaned had the professional came at the scheduled time of 1pm at zip code [redacted].  Again that is not my error but Handy's. And I'd like to add that it magically disposed from my list of bookings,  there's no record of it.  I'm on a different device at the moment bit I will upload my proof/supporting documents in the morning.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted], 
 
We'd like to sincerely apologize that you had trouble resolving your issues via our Help Center online. I'd love to give you a helping hand so we can resolve this for you as soon as possible. 
 
After looking in to your payment history...

with us, I found that you did at one point have 2 separate accounts with us. I could find the second account by searching our database by your phone number. You had one Handy account associated by this email: [redacted] (Cancelled on Dec [redacted] at 6 pm)
And a second Handy account with a small difference by this email:
 
 [redacted] (Cancelled on Feb [redacted] at 10:37 am) 
On Dec [redacted] you wrote in to our team requesting a refund for the Dec [redacted] booking. This refund of $58 was already issued as of Dec [redacted] to the card we had on file for you which had the last 4 digits: [redacted]. If you do not see this refund reflected in your records you will need to speak with your bank provider.
 
We can only issue refunds back to the credit card you made the original purchase.
 
On the second account you were not aware of ([redacted]) was when your bookings for Jan [redacted] and Feb [redacted] occurred. The credit card we had on file for this account had the last 4 digits: [redacted]. I just issued a refund today for $58 for the booking that occurred on Jan [redacted]. Please allow 3-5 business days before you see these funds reflected in your records. You were already refunded $58 for the booking on Feb [redacted] on Feb [redacted]. You should see this in your records no later than Monday, Feb [redacted].  
 
We apologize again for any frustration we have caused you while using our services. Both accounts have been cancelled so you will no longer receive our services unless you decide to book with us again in the future. If you do not see the refunds that have already been issued you will have to speak with your bank provider about transferring your funds to the correct bank account. 
 
Best, 
Dinis

Hello,It appears that the charges of $232 $203 and $188 were all refunded back in April. If there is any contesting of charges through your credit card company, these refunds will not be able to process. However as of today. All double charges have been refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Handy.com did refund me the $87.00 after it took extreme measures to do so. But more importantly they claim to send out 24 hour and 7 day prior notices. I checked my SPAM and also my inbox and never received these notices. This is the the main reason why I'm so unhappy with Handy.com.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],We're sorry to hear about this and apologize for any inconvenience caused. We're primarily a subscription company and require all customers to choose how often they want to have the cleaning service when placing an order with us. Once you place an order you agree to our terms of...

service including our cancellation policy. Checking your account a professional was sent to your home on August [redacted]. Per our cancellation policy the charge for the booking is nonrefundable if you're canceling within 2 hours of the scheduled date and time. In this case the booking was canceled an hour after the start time once the professional notified us of a customer no show. Regarding the $15 cancellation fee per our cancellation policy the charge is also nonrefundable. When you cancel a booking within 24 hours of the scheduled date and time we charge this fee. If you need any further assistance feel free to reach out using our help center [redacted]. Best,Dinis

Hi there, we will make sure that you receive the appropriate follow up from our claims department to ensure that your claim is properly handled and resolved as soon as possible.

Hi [redacted],We're very sorry to hear about this. Unfortunately per our terms of service you will not be able to file a claim with us for any damage done by a professional on a booking that was completed a year ago. Typically any damage claims would need to be filed within 72 hours of the booking...

completion. That period of time may be extended based on the circumstance as a courtesy but something from a year ago is far too long. Feel free to reach out to us using our help center [redacted] if you need further assistance. Best,Dinis

The account linked to [redacted], under the name [redacted], has not had any charges processed to the card on file, ending in 9586. In reviewing [redacted]'s emails with our CX team, she CC'd the email address: [redacted].  [redacted] has two accounts in our system, neither of which match the email [redacted] CC'd.  His accounts are under the following emails: [redacted], and [redacted].[redacted]'s account, under the @gmail address is the account with the charges referenced in [redacted]'s complaint.   [redacted] enrolled in a biweekly recurring subscription on October **, when he scheduled his October ** cleaning using [redacted]'s referral code.  This promotion was redeemable only for recurring services. [redacted] was refunded for his October ** cleaning on October ** after reports of quality of service issues.  [redacted] did not cancel his subscription and was billed $54 for the following dates -- November *, November **, December *, and December **.   [redacted] was refunded for the most recent charge processed on December **, this refund was issued on January 6 to the card on file, ending in [redacted]. The other charges on this account have been disputed (for the November *, November **, and December 4 dates).  When charges are disputed, Handy no longer decides whether or not the refunds will be issued, the decision is made by [redacted]/[redacted]'s bank.  The bank has up to 60 days to respond to [redacted]/[redacted] with their resolution. The credit card information attached to this account has been removed from our third party, secure, payments processor.  The last 4 digits will remain on file for record of previous charges.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received reimbursement for 1 of the 4 charges 2 days ago, on 1/*.The remaining 3 charges are still being disputed between my bank and the mechant's bank (Handy). I will consider this complaint resolved once all 4 reimbursements have been cleared.I am glad to see that the involvement of the Revdex.com was effective since the last reply I had received from the Handy Customer Support team on 1/*  (after several weeks of back and forth via email) was that I would not be reimbursed. A complete waste of my time. Thank you  Revdex.com for your help.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], We're sorry to hear you've had trouble canceling your service with us. You can cancel it anytime directly in your profile page. We do see your account has been deactivated. If you're signed in on any devices please sign out to complete the process. Regarding the cancellation fee per...

our cancellation policy the charge for $15 is nonrefundable. If you need further assistance you can visit [redacted].  Best, Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved I'm sorry but I cannot accept that.  Your booking system is faulty,  there was only one appt remaining on my schedule and it was set for 1pm at area code [redacted].  I have proof to confirm that not only was it the only appointment showing on my schedule but that it was set for 1pm, not 10am.  The doorman did allow the professional into the main entrance and the apartment would have been free of guests, unlocked,  and available to be cleaned had the professional came at the scheduled time of 1pm at zip code [redacted].  Again that is not my error but Handy's. And I'd like to add that it magically disposed from my list of bookings,  there's no record of it.  I'm on a different device at the moment bit I will upload my proof/supporting documents in the morning.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted],We're so sorry to hear about this and sincerely apologize for any inconvenience or frustration this has caused you. We've gone ahead and refunded $75 to your card. You'll receive it in 3 to 5 business days. As well, we've double checked and see all future bookings have been...

canceled and your recurring service has been deactivated. Best,Dinis

Hi [redacted],
 
We're very sorry to hear about these issues and sincerely apologize for the inconvenience and frustration caused. We've refunded your card for both September and October charges. We've also canceled all future bookings and deactivated the recurring cycle on your...

account. Regarding the damage to your table, please file a claim with us using our help center [redacted]. A member of our claims department will respond asap.  
Best,
 
Dinis

Hi [redacted], We're very sorry to hear about this and apologize for the inconvenience. We've refunded the remaining $94 to your card at this time. You'll receive it in 3 to 5 business days. If you need further assistance feel free to contact us using our help center...

[redacted].  Best, Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The credits were not issued because you and Mr. R[redacted] both have the same physical address, including unit number (4) as the address listed for both of your cleanings.  Our fraud detecting system will not issue credits to customers referring other customers with the same physical address as this promotion is one per household. 
The bookings on your account have this address listed: [redacted].
Mr R[redacted]'s bookings have this address listed: [redacted].
Because these addresses are the same, the promotional credits were not applied.  The referred customer, Mr. R[redacted] checkout details displayed that the booking cost would be billed to his credit card, and no credits were being issued to cover the cost, therefore, no credits would be issued to the referrer.

Hi [redacted],
 
We apologize for the inconvenience and frustration with this billing issue. Checking your account we've refunded your card for the $122 that was charged today October 20th. You'll receive it in 3 to 5 business days. If you need further assistance you can contact us...

using our help center Handy.com/help.  
Best,
 
Dinis

Hi [redacted],
 
We've refunded the cancellation fee of $15 at this time. You'll receive it in 3 to 5 business days. If you need help with anything else feel free to visit our help center Handy.com/help. 
 
Best,
 
Dinis