Handy Technologies, Inc.

Hi [redacted], We understand what you wrote and understand the situation. We're sorry to hear you feel this way about our service and cancellation policy. As a courtesy we've refunded $58 to your card at this time. You'll receive it in 3 to 5 business days. Just a reminder that if this happens again in the future we will not be able to refund you.  Best, Dinis

Hi [redacted],
 
We’ve changed your status to...

Not-Active on the Handy platform due to a claim filed by a customer for one of your jobs. If you have any insight into this matter please respond to the email that was sent to you on April **, 2016. We’ll notify via email you if you can be made active. If you need further assistance, please visit our help center [redacted]. 
 
Best,
 
Dinis

Revdex.com:At this time, my complaint, ID [redacted] regarding Handy has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Hi [redacted], We're very sorry to hear about this and sincerely apologize for any inconvenience caused. Checking your account you have been responded to regarding this via email. All of your future bookings have been canceled and your cleaning plan has been deactivated. You've also been...

refunded a total of $43. You'll receive it in 3 to 5 business days. If you need further assistance please visit our help center [redacted].  Best, Dinis

Hi [redacted], We're sorry for any inconvenience caused. Checking your account we do see the last charge made to your card was on July [redacted] for $29. We're not aware of any other attempts made. If you were charged for anything you can report this using our help center [redacted]. We've...

deactivated your account. If you're signed in on any devices please sign out to complete the process. We've also requested for your credit card information to be removed from the system. This typically takes 1 to 2 business days to complete.  Best, Dinis

At this time, I have been contacted directly by Handybook, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 The company is not honoring the commitment its customer service representative made to cover the express in buying cleaning supplies which we were obligated to do after their cleaner did not show up last minute. At this point it appears the company won't resolve this.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, we have refunded this customers $58 that charge will be completed in 2-3 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have heard this before from your company. I shouldn't have to ignore spam e-mail that has been sent against my wishes. I am unable to block them from my Inbox. There should be an option to unsubscribe on these e-mails. It shouldn't take months of complaints to have the issue resolved. Hopefully this time it is but I'm not holding my breath.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.   However, I dispute Handy's claim that the professional showed up and waited for an hour.  I was at home and I even texted the professional and received no response.  I probably have records of those texts demonstrating that the professional never responded.  The claim that the professional showed up and waited is false.
Sincerely,
[redacted]

Hi [redacted],
 
We're sorry for any frustration trying to cancel your service with us. You can cancel your service anytime directly in your profile page. You can also cancel any unwanted booking directly in your bookings page. When you signed up for service you selected to have...

bookings every 4 weeks. Unless you cancel your service bookings will continue to be generated based on the frequency selected. All future bookings have been canceled and the recurring cycle has been deactivated. If you turned away a professional for your October [redacted] booking per our cancellation policy the charge for the booking is nonrefundable.  
Best,
Dinis

Hi [redacted],
 
We're sorry to hear about this billing issue and sincerely apologize for any inconvenience and frustration getting this matter resolved. Checking your account we see a $50 refund was issued to your card on May [redacted] as well as another $50 refund issued on May [redacted]....

Typically refunds take 3 to 5 business days from the date the refund was processed. You can contact your bank or card company to verify your refund was processed. If you need assistance with anything else feel free to contact us using our help center [redacted].  
Best,
 
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted],
We're so sorry for any frustration trying to contact us. Checking your account you were charged on November [redacted] for $54. This paid for your November [redacted] booking. On November [redacted] an order was placed for one time service on December [redacted]. Per our terms of service one time bookings...

are charged upon order completion. If you need further assistance please visit our help center [redacted] or feel free to reach out to us on [redacted] or [redacted]. Best,
Dinis

Hi [redacted],
 
We sincerely apologize for the inconvenience and frustration caused. We've refunded a total of $210 to your card at this time. You can expect to receive it in 3 to 5 business days. If you need further assistance please visit our help center...

[redacted].  
Best,
 
Dinis

Hi [redacted],
 
We're so sorry to hear about this and apologize for the inconvenience and frustration. Checking your account we do not see a booking that was missed 4 times. We see one booking that was scheduled for October **, 2015. Do you have another account with us? If so,...

please let us know the email address associated with the account.  
Best,
 
Dinis

I wanted to like handy because it was cheap and convenient, however this feels like a scam. If you ever have an issue with your service, the help team does not respond to any emails sent. I was also charged for a cleaning when I didn't have any scheduled, and they still didn't respond to my requests for my money back.

Hi [redacted],For instance, you can use the link below to contact us without signing into an account. If you need further assistance, please visit our help center and we'll be happy to help. [redacted]Best,Dinis

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted],We've gone ahead and canceled all future bookings and deactivated the recurring cycle on your account. We've also refunded the $15 cancellation fee and refunded the $75 in credit in your Handy account back to your card. You can expect to receive this in 3 to 5 business days. Best,Dinis

Hi [redacted], We're very sorry to hear about this and do apologize for the inconvenience and frustration caused. We've reached out to our claims department and have been advised that they have indeed emailed you regarding this. Please check your email inbox for their response. If you need further...

assistance with anything please visit our help center [redacted]  Best, Dinis