Handy Technologies, Inc.

Hi [redacted],
 
We're sorry for any frustration trying to cancel your service with us. You can cancel your service anytime directly in your profile page. You can also cancel any unwanted booking directly in your bookings page. When you signed up for service you selected to have...

bookings every 4 weeks. Unless you cancel your service bookings will continue to be generated based on the frequency selected. All future bookings have been canceled and the recurring cycle has been deactivated. If you turned away a professional for your October [redacted] booking per our cancellation policy the charge for the booking is nonrefundable.  
Best,
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have heard this before from your company. I shouldn't have to ignore spam e-mail that has been sent against my wishes. I am unable to block them from my Inbox. There should be an option to unsubscribe on these e-mails. It shouldn't take months of complaints to have the issue resolved. Hopefully this time it is but I'm not holding my breath.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],
 
We've refunded the cancellation fee of $15 at this time. You'll receive it in 3 to 5 business days. If you need help with anything else feel free to visit our help center Handy.com/help. 
 
Best,
 
Dinis

Hi [redacted],
 
We're very sorry to hear about these issues and sincerely apologize for the inconvenience and frustration caused. We've refunded your card for both September and October charges. We've also canceled all future bookings and deactivated the recurring cycle on your...

account. Regarding the damage to your table, please file a claim with us using our help center [redacted]. A member of our claims department will respond asap.  
Best,
 
Dinis

Hi [redacted], We understand what you wrote and understand the situation. We're sorry to hear you feel this way about our service and cancellation policy. As a courtesy we've refunded $58 to your card at this time. You'll receive it in 3 to 5 business days. Just a reminder that if this happens again in the future we will not be able to refund you.  Best, Dinis

Hi [redacted], We're very sorry to hear about this and sincerely apologize for any inconvenience caused. Checking your account you have been responded to regarding this via email. All of your future bookings have been canceled and your cleaning plan has been deactivated. You've also been...

refunded a total of $43. You'll receive it in 3 to 5 business days. If you need further assistance please visit our help center [redacted].  Best, Dinis

Revdex.com:At this time, my complaint, ID [redacted] regarding Handy has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Hi [redacted],
 
We’ve changed your status to...

Not-Active on the Handy platform due to a claim filed by a customer for one of your jobs. If you have any insight into this matter please respond to the email that was sent to you on April **, 2016. We’ll notify via email you if you can be made active. If you need further assistance, please visit our help center [redacted]. 
 
Best,
 
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello, we have refunded this customers $58 that charge will be completed in 2-3 business days.

Hi [redacted],
 
We apologize for the inconvenience and frustration with this billing issue. Checking your account we've refunded your card for the $122 that was charged today October 20th. You'll receive it in 3 to 5 business days. If you need further assistance you can contact us...

using our help center Handy.com/help.  
Best,
 
Dinis

I wanted to like handy because it was cheap and convenient, however this feels like a scam. If you ever have an issue with your service, the help team does not respond to any emails sent. I was also charged for a cleaning when I didn't have any scheduled, and they still didn't respond to my requests for my money back.

Hi [redacted],For instance, you can use the link below to contact us without signing into an account. If you need further assistance, please visit our help center and we'll be happy to help. [redacted]Best,Dinis

Hi [redacted], We're very sorry to hear about this and do apologize for the inconvenience and frustration caused. We've reached out to our claims department and have been advised that they have indeed emailed you regarding this. Please check your email inbox for their response. If you need further...

assistance with anything please visit our help center [redacted]  Best, Dinis

Hi [redacted],
 
We're so sorry to hear about this and apologize for the inconvenience and frustration. Checking your account we do not see a booking that was missed 4 times. We see one booking that was scheduled for October **, 2015. Do you have another account with us? If so,...

please let us know the email address associated with the account.  
Best,
 
Dinis

Hi [redacted],
 
We apologize for the inconvenience. The [redacted] promotion you used to sign up for our service states that you must sign up for regularly scheduled service in order to redeem the offer. We also send 7 day and 24 hour reminder emails for all upcoming bookings...

with us. You can cancel any unwanted bookings in your bookings page and can cancel your cleaning plan anytime directly in your profile page. Regarding your refund for $116 we do see you disputed both charges of $58 with your bank or card company. As a result our system cannot process the refund for you until the dispute has been completed. All future bookings have been canceled and the cleaning plan on your account has been deactivated. Your account has also been deactivated. If you're signed in on any devices please sign out to complete the process. If you need further assistance please visit our help center [redacted].  
Best,
 
Dinis

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted],We've gone ahead and canceled all future bookings and deactivated the recurring cycle on your account. We've also refunded the $15 cancellation fee and refunded the $75 in credit in your Handy account back to your card. You can expect to receive this in 3 to 5 business days. Best,Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The voucher [redacted] purchased was redeemable only for recurring services.  This was in the fine print of the voucher she purchased the Groupon voucher, and redeemed it when scheduling her January * cleaning on December **. 
When the first booking was scheduled, [redacted] had...

the option of selecting a weekly, biweekly, or monthly frequency, [redacted] selected biweekly. The January ** cleaning was the second booking in the cleaning plan.  [redacted] was refunded the $108 charge as a one time courtesy on January **.  The refund will post back to the card on file, a Visa ending in [redacted], in 3-5 business days. 
[redacted]'s cleaning plan has been cancelled.  There are no bookings confirmed for future dates, nor will any be generated automatically.
[redacted]'s credit card information has been removed from our third party, secure, payments processor.  Please advise, the last four digits will remain on file for record keeping.