Handy Technologies, Inc.

Hello there, we took a look at this complaint and we can see that the movers waited outside of the customer's home for over an hour after the customer reported they would be late. They still did not show and were forced to leave. At this time we are not going to be able to process a refund.

[redacted] was a contracted worker on the Handy platform, and was not a Handy employee. 
Handy does not have a contact number as we have transitioned to an online Help Center as we feel it helps us serve the most customers, most efficiently. 
The documents needed for [redacted]...

[redacted] to file her taxes will be mailed to the address on file, [redacted].  This will be mailed some time in January, so that she can file taxes as an independent contractor. If there is an updated address you would like to provide, I'd be happy to make the necessary adjustments to your account.

Hi [redacted], We're sorry for the inconvenience trying to cancel your cleaning plan. We've cancelled your cleaning plan at this time along with all future bookings. We've refunded your card for $94. You can expect to receive it in 3 to 5 business days. Just a reminder, you can cancel your cleaning...

plan anytime directly in your Account page. If you need further assistance, please visit our help center [redacted].  Best, [email protected]@[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely & thank you  much,
[redacted]

The services are not standarized from pro to pro, I was unable to contact my pro about gaining entry to my house, there is no efficient communication platform beteen the pro and handy or from pro to customer. I a pro and also a customer. I have been very disappointed with the business operations from handy because of these issue. Finally, it is nearly impossible to cancel a cleaning subscription. I still have not figured that out yet. I do not recommend the handy service. If you try them out, I hope your experience is better than mine.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After I bought the products from their partner site : [redacted]  - I was sent two texts from Handy telling me the jobs that I signed up for were cancelled "Please do not go to the job site. THIS COMPANY WANTS PEOPLE TO BUY FROM THEIR PARTNER AFFILIATE "[redacted] -  NEVER HAD ANY HOUSEKEEPING POSITIONS. THEY DID A BAIT AND SWITCH TO ME AND TO OTHERS. I DID NOT CANCEL THE APPOINTMENTS THEY CANCELLED THE APPOINTMENTS AFTER THEY RECEIVED MY MONEY FROM BUYING THEIR PRODUCTS.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],We're primarily a subscription service and require all customers that sign up for our cleaning service to choose regularly scheduled service. Upon order completion you agree to our terms of service. You can cancel your service after your first cleaning has taken place...

anytime using our help center [redacted]. Checking your account we've refunded $59 to your card on August [redacted]. It typically takes 3 to 5 business days to receive this refund. We've also canceled all future bookings and deactivated the recurring cycle on your account. You can confirm this directly in your bookings page. I also notice the first appointment was booked with a coupon voucher which does state regularly scheduled service is required to redeem the discounted offer. Best,Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
[redacted]
[redacted]...

[redacted]
[redacted]
[redacted]
[redacted] Hello,
 
I was finally able to reach a person at Handy.com, who reimbursed my credit card. This complaint can be closed out.
 
FYI the support person says that they are aware of all the complaints, and that there are flaws on their website that are causing these issues. I don't find it excusable, but at least its good to know they're trying to resolve the problems at the core.
 
Please confirm receipt of this email. Thanks,
 
[redacted]
Sincerely,
[redacted]

Hi [redacted], We're very sorry to hear about this and apologize for any added inconvenience or frustration during this process. We've refunded the charges of $75, $15, and $12 to your card at this time. You can expect to receive it in 3 to 5 business days. We've also reached out to someone...

regarding your claim. You can expect to receive a response via email as soon as possible. If you need to contact us regarding your claim, please send an email to [redacted].  Best, Dinis

Hi there, The refund for $87 has been processed and should post to your account in 2-3 business days. If there is anything else we could do, please let us know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
You have now cancelled all my bookings and blocked my account? What is the reason? Please refund the $27 to my credit card!
 
[redacted]

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],So sorry to hear about the poor experience you've had trying to cancel your service. I apologize for any inconvenience caused. Checking your account you were refunded $58 on July [redacted] and July [redacted]. Typically you'll receive these refunds within 3 to 5 business days from the date they...

were issued. We've also already canceled all future bookings and deactivated the recurring cycle on your account. Best,Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
  Nice.  I never signed up for a recurring appointment intentionally at all so if you sent reminder messages that wouldn't be adequate and besides I didn't get them. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], We apologize for the inconvenience caused by this and for any added frustration. Checking your account we do see that you canceled a booking 43 minutes before a booking was set to begin. Per our cancellation policy the charge for your July [redacted] booking is non refundable. We send 7...

day reminder emails and secondary 24 hour reminder emails for all upcoming bookings. This gives you ample time to cancel any unwanted bookings directly in your bookings page and avoid additional fees. If you need further assistance you can visit our help center Handy.com/help. Best, Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseThis is only one of the very much situations that I have physical proof of. Now that handy is aware that Revdex.com is involved they're trying to just throw everyone money to shut us up. No! Just yesterday I was accused of a no show! I have proof! Then this morning they say I wasn't. The policy, changes every week. Revdex.com please look at and in their app from a pros perspective I can proof every perk and stitch they intentionally set up just a few days ago! Look at the reviews online! Handy steals and accuses people to cover up their stealing. I have witnesses and also know team members who are going to the law and Revdex.com as well. I would physically want to show all of my things to someone. Addressing one bity situation will not cut it because this has to stop with this Handy company and I will go as far as getting a lawyer, and talking the news about this company and how I tried handling them first with the Revdex.com in NY 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have still not received a response from their payment department as to how to make a payment that does not entail leaving my credit card information on their website. I have no reason to believe they have cancelled my account since I still get daily emails that suggest I am still in their database as an active customer. Please see the screen shots I have attached. I have offered to leave my credit card information on the phone and have also offered to send a check which in both cases I was told that there were no capabilities for these types of payment methods. This shouldn't be complicated. I owe $57 for a cleaning service that I will happily pay them for. I am just not updating any account information on their website as I believe it is not secure, and that they do not have the proper staffing to manage these accounts.I've attached screen shots of my daily emails, and have also attached documentation of all of my communications with different staff members.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...