Handy Technologies, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted],We're primarily a subscription service and require all customer signing up for our cleaning service to schedule regularly scheduled cleaning. When you place your order you're also required to agree to our terms of service. Checking your account I see you emailed us and your service was...

canceled on August [redacted]. Just a reminder you can cancel your service anytime using our help center [redacted]. Best,Dinis

Hi [redacted],I apologize for the drawn out process that comes with filing a claim. We have approved your claim and are sending a release form to you today. Just fill that our and return it to us and we can complete providing compensation for the damages caused. If you have any questions...

please let us know. We appreciate your patience through out this process.Very best,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I had a $116 credit in my account prior to 2/** which I was planning on using for my cleaning scheduled for 2/** as a one time clean. After the house cleaner arrived at my house on 2/** without notice and did not clean because I was out of the country, the $116 credit disappeared from my account. Handy, in their response to me mentions a cleaning on Jan. * which I have  no knowledge of and which does not show on my  calendar.  No one contacted me about this supposed cleaning and it was never done .I just returned home from traveling and noticed that Handy charged my credit card on 2/** for $116.  In there response to me, Handy states they are returning $116 to my credit card but now they owe me another $116 as well since they have used my account credit for $116 and also charged my credit card an additional $116.   I would like a total of $232 returned to my credit and no further charges to be made.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],
 
We apologize for the inconvenience and for any frustration caused. Checking your account we do see all future bookings have been canceled and the recurring cycle has been deactivated. You also reached out to us on [redacted] and have been refunded for the $87 on...

October [redacted]. You'll receive it in 3 to 5 business days from the date the refund was processed. We send 7 day reminder emails and secondary 24 hour reminder emails for all upcoming bookings with us. These are courtesy emails and are not required. We give you the tools to manage your booking directly in your bookings page. You can also cancel your service anytime directly in your profile page. As requested, we've deactivated your account. If you're signed in on any devices please sign out to complete the process. We've also requested for your credit card information to be removed from the system. This typically takes 1 to 2 business days to complete. Just a reminder you can request to close your account and remove your credit information by contacting us through our help center [redacted]. If you need further assistance please visit our help center. 
Best,
 
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted],Checking your account I do see on your June [redacted] booking you sent a text to the professional an hour before the booking to say you wanted to cancel it. Per our cancellation policy the charge is nonrefundable. We provide with the tools to cancel bookings directly in your bookings...

page. If you want to cancel your regularly scheduled service you can do so anytime using our help center [redacted]. We also send 7 day reminder emails and secondary 24 hour reminder emails. These are courtesy emails but the customer that signs up for our service is responsible for managing their bookings. We are primarily a subscription service and if you're booking with us online you are required to choose regularly scheduled service. You can however, book one time cleanings at full price using our mobile apps for iPhone and Android. Best,Dinis

Hi [redacted],
We sincerely apologize for the poor experience you've had with us. We've refunded your card for the $81 that was charged for your September [redacted] booking. You'll receive it in 3 to 5 business days. Typically if a professional calls off last minute or there is high demand in your...

area and limited professional availability your booking may get rescheduled to the earliest available time slot. We then email you to notify you of the change. You can always cancel the booking if it does not work for you. If you need further assistance feel free to visit our help center [redacted].  
Best,
Dinis

Hi [redacted],
We're sorry to hear about your experience on the Handy platform. Checking your account we have records of emails you sent to us regarding the issues you were having and were responded to accordingly. We received emails from you in October, November, and December and can see you...

received support from us. On December [redacted] your information was removed from our database including your banking information as requested. We'll be sure to follow up with our remote office in Miami regarding your claim as well. If you need further assistance, please visit our help center [redacted].  
Best,
 
Dinis

Hi [redacted],
 
We're very sorry to hear about this and apologize for the inconvenience. We've refunded the remaining $94 to your card at this time. You'll receive it in 3 to 5 business days. If you need further assistance feel free to contact us using our help center...

[redacted].  
Best,
 
Dinis

Hello there, we took a look at this complaint and we can see that the movers waited outside of the customer's home for over an hour after the customer reported they would be late. They still did not show and were forced to leave. At this time we are not going to be able to process a refund.

[redacted] was a contracted worker on the Handy platform, and was not a Handy employee. 
Handy does not have a contact number as we have transitioned to an online Help Center as we feel it helps us serve the most customers, most efficiently. 
The documents needed for [redacted]...

[redacted] to file her taxes will be mailed to the address on file, [redacted].  This will be mailed some time in January, so that she can file taxes as an independent contractor. If there is an updated address you would like to provide, I'd be happy to make the necessary adjustments to your account.

Your request ([redacted] has been received and is being reviewed by our support staff.To add additional comments, reply to this email.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I also received an email directly from Handy and wrote a response email on 10/**/2015, but I have yet to hear back from them.In my response email, I added screenshots of the charge to my finance's CC as well as the receipt from their website charging my CC. I have added attachments here as well.Thank you,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer has now been refunded in full for all 5 bookings, totaling a refund of $405. As mentioned, the cancellation of individual bookings does not cancel a cleaning plan.  Cleaning plans can be cancelled through the Accounts page of a Handy profile, selecting the plan from a drop down menu and following instructions to complete the cancellation. Handy is a growing web based company and has transitioned to an online Help Modal via [redacted], we do not provide phone support. The customers cleaning plan has been successfully cancelled, there are no bookings confirmed for future dates nor will any be generated automatically.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely & thank you  much,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The services are not standarized from pro to pro, I was unable to contact my pro about gaining entry to my house, there is no efficient communication platform beteen the pro and handy or from pro to customer. I a pro and also a customer. I have been very disappointed with the business operations from handy because of these issue. Finally, it is nearly impossible to cancel a cleaning subscription. I still have not figured that out yet. I do not recommend the handy service. If you try them out, I hope your experience is better than mine.

Hi [redacted],
 
We apologize for any inconvenience and frustration trying to cancel your service with us. We've canceled all future bookings and deactivated the recurring cycle on your account. You'll no longer have any future bookings with us unless you place a new order for...

service. Just a reminder, you can cancel your service with us anytime directly in your profile page. If you need further assistance please visit our help center [redacted].  
Best,
 
Dinis

Hi [redacted],We're primarily a subscription service and require all customers that sign up for our cleaning service to choose regularly scheduled service. Upon order completion you agree to our terms of service. You can cancel your service after your first cleaning has taken place...

anytime using our help center [redacted]. Checking your account we've refunded $59 to your card on August [redacted]. It typically takes 3 to 5 business days to receive this refund. We've also canceled all future bookings and deactivated the recurring cycle on your account. You can confirm this directly in your bookings page. I also notice the first appointment was booked with a coupon voucher which does state regularly scheduled service is required to redeem the discounted offer. Best,Dinis