Handy Technologies, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me and the matter has been resolved.  Unfortunately, the "confusion" was they refused to give the refund until I disputed the charge and filed this complaint.  But now that they have, the matter is more or less resolved.
Sincerely,
[redacted]

All fees are processed in accordance with Handy's Professional Service Agreement, which outlines penalties for missing jobs claimed through the platform.  While we understand that things do come up, and accidents do happen, we are unable to remove the fees for the missed job, and those...

cancelled thereafter within a penalty window.

The recurring set up was first placed on your account on November ** when the customer scheduled their November ** booking with the coupon [redacted], which was redeemable only for recurring services.  The cleaning frequency was biweekly, and was generating 3 hour bookings, per the customer's...

preference when scheduling their first appointment. Though the individual bookings for November ** and December * were cancelled, the recurring set up was not, and continued to generate bookings.  Customers are sent reminder emails seven days before each cleaning, as well as the day before the service is scheduled.  
The next confirmed booking was scheduled for December **, the professional called and texted the customer regarding this appointment.  The January * professional called and had a 93 second conversation with the account holder.  The January ** professional sent 3 texts and called 5 times, on February 3 the professional called 4 times and sent 1 text.  The February ** professional called twice and sent two texts.
Customers can cancel the cleaning plan at anytime from both the mobile app and through our website; selecting the cleaning plan they wish to cancel, and following the instructions to complete the cancellation.  The customer's cleaning plan was cancelled yesterday, February ** at 10:42 AM. 
The first email we received from the was on February **, after the last confirmed booking.  We've refunded three of the five bookings as a courtesy, for a refund of $243 ($81 x 3).  For more information on our cancellation policy, please refer to 4D in our Terms and Conditions [redacted].

At this time, I have been contacted...

directly by Handybook, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
To get through to them, I had to badger them every day, embarrass them on the internet, and contact their [redacted] directly.  I finally received the money they owed me, but they don't seem to have made any changes to their business practices.  They also made no effort to compensate me for the hundreds of hours I spent trying to get them to pay me what I was owed. It is VERY important to me that people are warned of the issues with this company before they consider doing business with Handy. It's also annoying that they didn't know about the Revdex.com complaint. They seem to be ignoring one of the most important consumer protection organizations! I only got partial satisfaction by driving them crazy for months.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], We're sorry for any inconvenience caused. You can cancel your service with us anytime directly in your profile page. You can also contact us anytime using our help center [redacted]. Checking your account all future bookings have been canceled and the recurring cycle has...

been deactivated. Regarding the two charges for $38 the charges are nonrefundable per our cancellation policy. Anytime you cancel a booking within 24 hours of the scheduled date and time the charge is nonrefundable. We send 7 day reminder emails for all upcoming bookings and give you the tools in your account to cancel any unwanted bookings. Since a professional was scheduled to come to your home both times they have to be compensated for the last minute cancellations.  Best, Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I was still charged a $15 cancellation fee due to your error.  That needs to be refunded.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
IMPT! When I cancelled my Handy account the site would not allow me delete my credit card information. Please have Handy remove all my credit card and personal information from any and ALL records. I have zero trust in this company and request everything related to my profile be deleted. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the [redacted]er has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I was finally able to resolve the matter thanks to your website where I found their telephone...

number. My account has been deleted but anyways, they should solve their customer service issues. 
Sincerely,
[redacted]

Hi [redacted],
 
We sincerely apologize for any inconvenience or frustration caused trying to cancel your service with us. All future bookings have been canceled and the recurring cycle has been deactivated. We also see your account has been deactivated. If you're signed in on any...

devices you'll need to sign out to complete the process. If you need further assistance please contact us using our help center [redacted].  
Best,
 
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I have also attached the requested receipt for shipping costs.
Sincerely, [redacted]

Hi,
 
We appreciate your feedback regarding our help center. We're always working to improve it. You can contact us using the help center. You can also contact us on [redacted], or [redacted] if you use any of those services. 
 
Best,
 
Dinis

Hi [redacted],We've canceled all future bookings and deactivated the recurring cycle on your account. As requested we've also deactivated your account. If you're signed in on any devices please sign out to complete the process. Just a reminder you can cancel your service anytime using our help...

center [redacted]. Best,Dinis

We sent this customers claim payment check out on the week of the [redacted] of March. They should have received the check any day now.

Hi [redacted],We're very sorry for any inconvenience and frustration caused. Checking your account a refund for a total of $58 was processed on November [redacted] to your card. Typically refunds take 3 to 5 business days to process. On your end you'll see two refunds of $29 making a total of $58. If...

you need further assistance please visit our help center [redacted]  Best,Dinis

We have already been in contact with this customer and provided them with a full refund for the service that was not provided on April [redacted]. Unfortunately at this time we are unable to offer anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

I have given this business numerous chances to live up to the expectations of a cleaning company, and they have continuously let me down. I have had everything from a cleaning professional just not showing up, after I was charged, to a cleaning professional leaving at least 45 minutes earlier than the amount of time I had paid for. When contacting Handy (via e-mail because the phone number that is listed will not even work), they expressed to me that they could not do anything for me because I booked the cleaning person for the minimum number of hours which is 2. I paid for these 2 hours and the cleaning "professional" stayed for an hour and 15 minutes. The worst customer service experience I have ever had, especially out of a small business such as this.

Hi [redacted],
 
We're sorry for any inconvenience caused. You can cancel your service with us anytime directly in your profile page. You can also contact us anytime using our help center [redacted]. Checking your account all future bookings have been canceled and the...

recurring cycle has been deactivated. Regarding the two charges for $38 the charges are nonrefundable per our cancellation policy. Anytime you cancel a booking within 24 hours of the scheduled date and time the charge is nonrefundable. We send 7 day reminder emails for all upcoming bookings and give you the tools in your account to cancel any unwanted bookings. Since a professional was scheduled to come to your home both times they have to be compensated for the last minute cancellations.  
Best,
 
Dinis

Hi [redacted],Checking your account I see $135 in credit was added to your Handy account for the charge on your first booking on May [redacted]. We notified you via email that we had trouble locating a professional for this booking and had to reschedule it to May [redacted]. On May [redacted] the booking was canceled and...

a credit of $135 was added to your Handy account. Since you signed up for recurring service with us your next appointment was scheduled for May [redacted]. The credit on your account as applied to your May [redacted] booking. Your following 2 bookings after May [redacted] a professional was sent out to your home on both occasions. They could not get in to get started so the bookings were canceled. Per our cancellation policy the charge is nonrefundable. You can cancel your bookings as needed directly in your bookings page to avoid an additional fees. You can also cancel your service anytime through our help center [redacted]. A professional cannot manage your account for you and telling them you want to cancel will not cancel your service. They have no control over your account. Only the customer has control over their account. Best,Dinis

Hi [redacted],We've requested your credit card information be removed from the system. This typically takes 1 to 2 business days to complete. If you need further assistance feel free to visit our help center [redacted]. Best,Dinis