Handy Technologies, Inc.

Hi [redacted],
Our policies are clearly stated in the FAQ of our site. We charge customers prior to the appointment in order to hold onto the payment for our professionals. If you feel you are owed a refund, I'd love to help with that. Please reach out to us -...

[redacted] - so that we can properly evaluate what happened and help you with this.

Hi [redacted],
Your recent cleaning, scheduled for December **, was paid for using a [redacted] voucher ([redacted]) which was redeemable only for recurring services.  This was listed in the Terms and Conditions of the [redacted] voucher purchased through [redacted]. 
The voucher has...

been released and can be used again.  Two of our agents have emailed you to confirm the name and address to have the check mailed to, but we did not receive a response. I've submitted the voucher for refund, the check will made out to [redacted], and mailed to the address, [redacted] [redacted].  If you need this check mailed to a different address, please let me know in your response to this message.  The check will arrive in 3-5 weeks. 
Additionally, there are $29 credits in your account that were issued following the report of the professional not showing to your cleaning. 
Again, I apologize for the inconvenience that this has caused you. 
Best, 
Justin
 
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Hi [redacted],
 
We're very sorry to hear about this and sincerely apologize for the inconvenience this issue has caused you. We take all claims of theft very seriously and will take all the proper steps for a resolution. Our claims department will be in contact you via email regarding...

the status of your claim. If you need further assistance, please visit our help center [redacted].  
Best,
 
Dinis

Hi [redacted],We've canceled all future bookings and deactivated the recurring cycle on your account. As requested we've also deactivated your account. If you're signed in on any devices please sign out to complete the process. Just a reminder you can cancel your service anytime using our help center...

[redacted]. Best,Dinis

If I could give *zero* stars, I would. On Monday, I paid for a 2-hour cleaning. I was assigned Chanel R. and authorized the release of my apartment keys to her, since I was going to be away at work during the clean. I was so excited to come home to a sparkling apartment --
BUT I would've been happier to return to a sparkling apartment that didn't have my personal items stolen from inside of it. I was so wowed by the surface quality of the clean that it didn't dawn on me to rifle through my things until the next morning when I was getting ready for work. It was at that time that I noticed bare hangers in my closet from where clothing was stolen. When I was in the bathroom doing my makeup, I noticed my used tube of mascara had been stolen right out of my makeup bag, along with my new $40 eyeshadow palette (still in the box) from one of my bathroom drawers.
It was at that point I realized something was very wrong and I started going through everything. All in all, I had 15 items stolen, totaling $388. Everything from shampoo/hair products, to jeans/pants and sweaters/tops, all from my closet, bathroom, and dresser drawers.
I cannot even begin to describe the hurt and level of violation I feel! A police report has been filed and an investigation is in progress. DO NOT USE THIS SERVICE -- unless you're able to commit to being present while they are in your home and you can eye them like a hawk. If you are going to use this service, make sure your professional is not Chanel. Super disappointed and my $25 clean certainly was not worth the almost $400 worth of items I lost.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi there,  An email representative has already responded to your email and provided you with a refund. Please take a look at your inbox as soon as possible.  -Dinis

Hi [redacted],We're sorry for any inconvenience caused. All future bookings have been canceled and the cleaning plan on your account has been deactivated. We've refunded $85 to your card at this time. You'll receive it in 3 to 5 business days. Just a reminder, you can cancel your cleaning...

plan anytime directly in your profile page. If you need further assistance please visit our help center [redacted].  Best,Dinis

Hi [redacted],So sorry to hear about this and do apologize for any frustration or inconvenience caused. Checking your account you signed up with us on May [redacted] and signed up to have service done every 4 weeks. The first booking in the series was scheduled for May [redacted]. You then canceled your June [redacted]...

and July [redacted] bookings. However you didn't cancel your August [redacted] booking. We send 7 day and 24 hour reminder emails for all upcoming bookings. This gives you ample time to cancel your service without an additional fee. You can also cancel your service anytime using our help center [redacted]. It was not until a professional was sent to your home that you contacted us to cancel your service. Per our cancellation policy the charge is nonrefundable. Best,Dinis

Hi [redacted] We're sorry to hear of the billing issue you were experiencing with your account.  The $116 fee was first charged on December ** for a December ** cleaning, job [redacted].  When this booking was cancelled, the cost was credited back to your Handy account as credits....

 Those credits were then applied to job [redacted] on January *.  This cleaning was scheduled for February **, and was cancelled on February **.  When this booking was cancelled, the $116 credits were issued back to your Handy account.  We've converted those credits back to your credit card.  Please allow 3-5 business days for those funds to be reflected in your account. We've removed your credit card information removed from our third party, secure, payments processor.  Please advise that the last four digits of your card will remain on file for proof of previous purchases. Best, Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me and the matter has been resolved.  Unfortunately, the "confusion" was they refused to give the refund until I disputed the charge and filed this complaint.  But now that they have, the matter is more or less resolved.
Sincerely,
[redacted]

The customer received their first cleaning paid through a partner voucher that required enrollment in recurring service in the terms of the deal. Services were rendered on 11/*. There is no protocol that would lead an agent to change the customer's email address or systemic error that could cause this to occur. Regardless, we understand that customers may be unaware that they have signed up for a subscription service and as a good faith effort we have ensured that the correct email address is attached to the user's account and credited the account for 30 minutes of complimentary service. The customer's bank has already issued a charge-back for the cancellation fee so we are unable to process an additional refund for the $25.

All fees are processed in accordance with Handy's Professional Service Agreement, which outlines penalties for missing jobs claimed through the platform.  While we understand that things do come up, and accidents do happen, we are unable to remove the fees for the missed job, and those...

cancelled thereafter within a penalty window.

Hi [redacted], We're sorry for any frustration trying to cancel your service with us. You can cancel your service anytime directly in your profile page. You can also cancel any unwanted booking directly in your bookings page. When you signed up for service you selected to have bookings every 4 weeks....

Unless you cancel your service bookings will continue to be generated based on the frequency selected. All future bookings have been canceled and the recurring cycle has been deactivated. If you turned away a professional for your October [redacted] booking per our cancellation policy the charge for the booking is nonrefundable.  Best,Dinis

Hi [redacted],So sorry for any inconvenience or frustration that has been caused by this. Checking your account I see we've refunded your card for $99 on August [redacted]. You can expect to receive this refund within 3 to 5 business days. We've also canceled all future bookings and deactivated the recurring...

cycle on your account. You can verify this directly in your bookings page. Best,Dinis

Hi [redacted], We apologize for any inconvenience and frustration caused trying to cancel your service with us. We do provide you with a way to cancel your service with us directly in your profile page. Regarding your request to cancel your account you would need to contact us through our help...

center [redacted]. Your service has been canceled and your account has been deactivated. If you're signed in on any devices please sign out to complete the process. As well we've requested for your billing information to be removed from the system. This typically takes 1 to 2 business days to complete. If you need further assistance, please visit our help center.  Best, Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Unfortunately you have disabled my handy account and I am unable to access the $27 worth of credits. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],We sincerely apologize for any inconvenience this has caused you. Just a reminder canceling individual bookings does not cancel your regularly scheduled service. You can cancel your service with us anytime using [redacted]. We've gone ahead and refunded your card for $54. You can...

expect to receive it in 3 to 5 business days. Best,Dinis

Hi [redacted],
We're sorry to hear you're having...

trouble redeeming your gift card purchase. To redeem your gift card please visit [redacted] and follow the onscreen instructions. If you no longer wish to redeem the offer, please visit [redacted] and at the bottom of the page click the contact us link. Please make sure you include the gift card information when you contact us so we can best assist you. 
Best,
Dinis

Hi [redacted],
 
We apologize for the inconvenience and any frustration caused trying to contact us. We've refunded your card for $108 at this time. You can expect to receive it in 3 to 5 business days. If you need to contact us please use our help center at...

[redacted].  
Best,
 
Dinis