Handy Technologies, Inc.

We have already been in contact with this customer and provided them with a full refund for the service that was not provided on April [redacted]. Unfortunately at this time we are unable to offer anything further.

Hi [redacted],We've canceled all future bookings and deactivated the recurring cycle on your account. We've refunded your card at this time. You'll receive this refund in 3 to 5 business days. We've also deactivated your account. If you're signed in on any devices please sign out to to complete the...

process. Just a reminder you can can make these requests using our help center [redacted].Best,Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Handy claims the the customer and professional were in contact with each other and the customer was aware the professional could not get in due to the customer not providing access.This is not true. We tried communicating via text, and that was not working because we could not find the worker. After that, I tried calling and other members of my family, and we could not get through.  See attached email from Handy acknowledging this and also acknowledging they are not able to track this, so how could they claim now that they can track this?
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],Checking your account I see $135 in credit was added to your Handy account for the charge on your first booking on May [redacted]. We notified you via email that we had trouble locating a professional for this booking and had to reschedule it to May [redacted]. On May [redacted] the booking was canceled and...

a credit of $135 was added to your Handy account. Since you signed up for recurring service with us your next appointment was scheduled for May [redacted]. The credit on your account as applied to your May [redacted] booking. Your following 2 bookings after May [redacted] a professional was sent out to your home on both occasions. They could not get in to get started so the bookings were canceled. Per our cancellation policy the charge is nonrefundable. You can cancel your bookings as needed directly in your bookings page to avoid an additional fees. You can also cancel your service anytime through our help center [redacted]. A professional cannot manage your account for you and telling them you want to cancel will not cancel your service. They have no control over your account. Only the customer has control over their account. Best,Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company claims to have added credits to my account, but the account was closed when I told the business I was no longer interested in keeping my personal information (including credit card) with them. I am unsure of what account they have added credits to, and I am unable to access them.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],I'm very sorry for the inconvenience caused by this. Your refund should have been processed the day you requested cancellation. We've gone ahead and refunded your card for $135. You'll receive it in 3 to 5 business days. I've also requested for your credit card information...

to be removed from the system. Typically this takes 1 to 2 days to complete. You do not have any scheduled booking with us and your recurring service has been deactivated. Best,Dinis

Hi [redacted],
 
We're sorry for any inconvenience caused. You can cancel your service with us anytime directly in your profile page. You can also contact us anytime using our help center [redacted]. Checking your account all future bookings have been canceled and the...

recurring cycle has been deactivated. Regarding the two charges for $38 the charges are nonrefundable per our cancellation policy. Anytime you cancel a booking within 24 hours of the scheduled date and time the charge is nonrefundable. We send 7 day reminder emails for all upcoming bookings and give you the tools in your account to cancel any unwanted bookings. Since a professional was scheduled to come to your home both times they have to be compensated for the last minute cancellations.  
Best,
 
Dinis

Hi [redacted], We’ve changed your status to Not-Active on the Handy platform due to a claim filed by a customer for one of your jobs. If you have any insight into this matter please respond to the email that was sent to you on April **, 2016. We’ll notify via email you if you can be made...

active. If you need further assistance, please visit our help center [redacted].  Best, Dinis

Thank you for reaching out. We would like to get this resolved ASAP, however we do not have an account under the name, email, or phone number provided. Once we get this information we can move forward.

Hi [redacted],
We're sorry for any inconvenience caused. Checking your account we do see an August [redacted] booking was completed by a professional but was not paid for. In order to resolve this we'll need you to update your credit card information in your account. Once this has been paid for...

you'll no longer receive this email message to update your credit card information. All future bookings have been canceled along with your cleaning plan. We've also deactivated your account. Once you've updated your information you can sign out of your account to complete the process. If you need further assistance please visit [redacted].  
Best,
 
Dinis

Hi [redacted], We've refunded the cancellation fee of $15 at this time. You'll receive it in 3 to 5 business days. If you need help with anything else feel free to visit our help center Handy.com/help.  Best, Dinis

Hi [redacted], All the information from our system has been removed. You're account has already been deactivated. If you're signed in on any devices please sign out to complete the process. If you need further assistance with anything feel free to visit our help center [redacted].  Best, Dinis

Hi [redacted],
 
We're very sorry to hear about these issue and do apologize for any inconvenience or frustration trying to get them resolved. Checking your account we do see you reached out to us on Yelp as well regarding this. Your service has been canceled. We've also...

removed your credit card information. We appreciate your feedback regarding your experience with us. We'll be sure to pass this along. We're always working to improve the customer experience.  
Best,
 
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I will not, however, use this business services anymore nor will I recommend them to anyone. The business is, in my opinion, fraudulent. It took me almost four months to get the matter resolved with a lot of aggravation and wasted time along the way and the business is still not admitting its fault.Thank you for your time and effort in resolving this matter.
Sincerely,
[redacted]

Hi [redacted], We'll reach out to our claims department for you and make sure someone responds as soon as possible. Thank you for your patience while we work to resolve this matter. If you need further assistance feel free to visit our help center at [redacted].  Best, Dinis

At this point, the only payment that we are willing to accept is through a credit card via our website. Until that point we will not be removing the customer's information from our system. For any emails that the customer is receiving other than the payment information they can select unsubscribe from the bottom of any email to discontinue sending.

Hi Gu, Checking your account we see you canceled your June [redacted] booking within 2 hours of the scheduled date and time. Per our cancellation policy the charge is nonrefundable. The professional that was scheduled to come to your home that day must be compensated for their time and effort to make...

it out to your home. You canceled the booking almost a half hour before it was set to begin. As well when you signed up for service with us you selected to have service every 4 weeks. I see you canceled your April and May bookings but you did not cancel your June booking. As a result a professional was scheduled to come out to you. Just a reminder, we send 7 day & 24hr secondary reminder emails for all upcoming bookings with us. This gives you ample time to cancel your bookings and avoid any additional charges.  Best,Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I also received an email directly from Handy and wrote a response email on 10/**/2015, but I have yet to hear back from them.
In my response email, I added screenshots of the charge to my finance's CC as well as the receipt from their website charging my CC. I have added attachments here as well.
Thank you,
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],
I have issued you a full refund for your 3.5 hour appointment that was $36. I looked up your account and I see that you never were charged any type of cancellation fee. I hope you enjoy the rest of your well.
all the best,
[redacted]

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 I read the response from the business. It said that they will reach out to their claim department manager and then get back to Revdex.com. This response didn't address my concern at all.It would be great if you could continue to push them to address my concern -- pay the damage caused to me by their employee.Thanks![redacted]