Handy Technologies, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted]...

[redacted] Hello, I was finally able to reach a person at Handy.com, who reimbursed my credit card. This complaint can be closed out.  FYI the support person says that they are aware of all the complaints, and that there are flaws on their website that are causing these issues. I don't find it excusable, but at least its good to know they're trying to resolve the problems at the core. Please confirm receipt of this email. Thanks, [redacted]
Sincerely,
[redacted]

Hi [redacted], Sorry to hear you had a bad experience with a professional. We work really hard to ensure only the best of the best are approved to use the Handy platform, so we’re disappointed whenever pros let their customers down. We've taken steps to ensure you do not get this professional again...

for any future booking with us. We've also added credit to your Handy account for this huge inconvenience. This credit can be automatically applied towards any future booking with us. If you need further assistance, please visit our help center [redacted]. Best, Dinis

Hi [redacted],We've canceled all future bookings and deactivated the recurring cycle on your account. We've refunded your card at this time. You'll receive this refund in 3 to 5 business days. We've also deactivated your account. If you're signed in on any devices please sign out to to complete the...

process. Just a reminder you can can make these requests using our help center [redacted].Best,Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company claims to have added credits to my account, but the account was closed when I told the business I was no longer interested in keeping my personal information (including credit card) with them. I am unsure of what account they have added credits to, and I am unable to access them.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],I'm very sorry for the inconvenience caused by this. Your refund should have been processed the day you requested cancellation. We've gone ahead and refunded your card for $135. You'll receive it in 3 to 5 business days. I've also requested for your credit card information...

to be removed from the system. Typically this takes 1 to 2 days to complete. You do not have any scheduled booking with us and your recurring service has been deactivated. Best,Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Handy claims the the customer and professional were in contact with each other and the customer was aware the professional could not get in due to the customer not providing access.This is not true. We tried communicating via text, and that was not working because we could not find the worker. After that, I tried calling and other members of my family, and we could not get through.  See attached email from Handy acknowledging this and also acknowledging they are not able to track this, so how could they claim now that they can track this?
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], We have reissued your refund for your [redacted]. Because this was done through a third party vendor we are dispatching the refund via check with should arrive at your home in 2-3 weeks. If you have any other questions please do not hesitate to reach out again.

Thank you for reaching out. We would like to get this resolved ASAP, however we do not have an account under the name, email, or phone number provided. Once we get this information we can move forward.

Hi [redacted],
 
We're very sorry to hear about these issue and do apologize for any inconvenience or frustration trying to get them resolved. Checking your account we do see you reached out to us on Yelp as well regarding this. Your service has been canceled. We've also...

removed your credit card information. We appreciate your feedback regarding your experience with us. We'll be sure to pass this along. We're always working to improve the customer experience.  
Best,
 
Dinis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I will not, however, use this business services anymore nor will I recommend them to anyone. The business is, in my opinion, fraudulent. It took me almost four months to get the matter resolved with a lot of aggravation and wasted time along the way and the business is still not admitting its fault.Thank you for your time and effort in resolving this matter.
Sincerely,
[redacted]

Hi [redacted], We'll reach out to our claims department for you and make sure someone responds as soon as possible. Thank you for your patience while we work to resolve this matter. If you need further assistance feel free to visit our help center at [redacted].  Best, Dinis

At this point, the only payment that we are willing to accept is through a credit card via our website. Until that point we will not be removing the customer's information from our system. For any emails that the customer is receiving other than the payment information they can select unsubscribe from the bottom of any email to discontinue sending.

Hi [redacted], All the information from our system has been removed. You're account has already been deactivated. If you're signed in on any devices please sign out to complete the process. If you need further assistance with anything feel free to visit our help center [redacted].  Best, Dinis

Hi [redacted],
We're sorry for any inconvenience caused. Checking your account we do see an August [redacted] booking was completed by a professional but was not paid for. In order to resolve this we'll need you to update your credit card information in your account. Once this has been paid for...

you'll no longer receive this email message to update your credit card information. All future bookings have been canceled along with your cleaning plan. We've also deactivated your account. Once you've updated your information you can sign out of your account to complete the process. If you need further assistance please visit [redacted].  
Best,
 
Dinis

Hi [redacted], We've refunded the cancellation fee of $15 at this time. You'll receive it in 3 to 5 business days. If you need help with anything else feel free to visit our help center Handy.com/help.  Best, Dinis

Hi [redacted], We’ve changed your status to Not-Active on the Handy platform due to a claim filed by a customer for one of your jobs. If you have any insight into this matter please respond to the email that was sent to you on April **, 2016. We’ll notify via email you if you can be made...

active. If you need further assistance, please visit our help center [redacted].  Best, Dinis

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 I read the response from the business. It said that they will reach out to their claim department manager and then get back to Revdex.com. This response didn't address my concern at all.It would be great if you could continue to push them to address my concern -- pay the damage caused to me by their employee.Thanks![redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Handy has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Hi [redacted],
 
We apologize for the inconvenience and frustration caused trying to cancel your service with us and get this issue resolved. We've refunded your card for the $116 that was charged. You'll receive it in 3 to 5 business days. All future bookings have been canceled and...

your recurring service has been deactivated. If you need further assistance please visit our help center [redacted].  
Best,
 
Dinis