Groupon

Hi ***Thanks for reaching out to us through Revdex.com I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue, but I would like to confirm that your refund as been processed to you to your original mode of payment for $and this would take business days to reflect in your accountHope this clarifiesPlease feel free to ask, if you have any other concerns.Regards, ***ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I hope Groupon takes my complaint seriously and ceases the harassing phone calls since they have not honored my requests over the past year Sincerely, [redacted] ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm so sorry to hear that your item was not what you hoped for! Unfortunately, we aren't able to offer replacements at this time because of limited inventoryI know this is disappointing, so I want to make sure you're taken care of todayI've issued a full refund back to your original form of paymentYou'll see the refund on your statement within the next business daysThis return met a specific set of criteria that allowed us to refund your purchase without requiring that you ship it back to usYour money has been refunded, and you can do what you want with the product.If you have any additional questions, please reply to me in the email sent from [redacted] Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I have notified a Groupon Stores specialist who is reviewing your request.Please stay tuned for an update via email.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comIt looks like this has already been taken care of; We previously reached out to the hotel as a courtesy to see what could be done about your mistaken purchase made in the alternate account you've citedThe hotel approved a refund to be issued as a one time exceptionA $refund was issued back to the card ending in [redacted] as of 12/13/An accompanying email was also sent for your records to the email on file as wellPlease allow up to business days from issuance to see this amount reflect on your statementI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: It seems you and Megan have been communicating via the [email protected] emails and that she has issued you the Groupon Bucks mentioned and this would seem to have resolved the issue from everything we are seeing hereI will follow up just to be sure thoughI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Eric *.ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hello, We have already replied to this complaint multiple times, and have provided the final resolution Please see information below: "Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] and *** on ticket [redacted] In ticket [redacted] it was stated:"Hi [redacted] I'm sorry for any confusion.I see our staff has already assisted with your main concern regarding the purchases you listed but you're having some issues regarding the Groupon Bucks that were refundedGroupon Bucks automatically apply to purchases you make on the siteYou may have used them without noticing because of this function.I have included in my direct email an itemized list of the purchases made with the Bucks you were issued.10/11/One 60- or 90-Minute Massage with Selected Aat Live Well BodywoRx 10/11/Gemma Luna CTTW Topaz Halo Ring in Sterling Silver10/11/24-Hour Matte Liquid Lipstick Set (5-Piece)10/11/Gemma Luna CTTW Topaz Halo Ring in Sterling Silver10/12/One 60- or 90-Minute Massage at Cornerstone Wellness Center10/12/One 60- or 90-Minute Massage at Elements Massage Phoenix ArcadiaIf you go to your Account section on the website and click "Groupon Bucks" you can see a more detailed listing of when and on what your Bucks were spent.If you have any additional questions, please let me know.Regards, [redacted] *ManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, we had provided the tracking number of the item in question and stated:"I've checked your records and can confirm that this order was shipped on 10/16/2017."Following this you had opened a new ticket [redacted] with our customer support with [redacted] In ticket [redacted] , it was stated:"Hi [redacted] I'm so sorry that [redacted] was unable to locate your Groupon Goods shipmentUnfortunately, I do not have any further delivery information beyond the tracking number providedMy sincere apologies that I'm not able to do more to get this order to you.I've just canceled this order and issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.We understand that mix-ups like this can happen, but please note that in the future we won't be able to issue additional refunds of this natureTo prevent delivery complications like this, we recommend that you choose an alternate address, such as a friend or family member's residence, or a work address.Once again, I'm truly sorry for any disappointmentPlease let me know if you have any other questions.Regards, [redacted] **Groupon Customer Support"Regarding your rejection: While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchases (if you choose to make them)However, I am not able to assist any further with your particular request and we consider this issue resolved.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matterIf you have any other questions, please reply to me, and I'll be happy to answer themHowever, at this point, this request is considered resolved.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support"

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Sorry for the trouble! It looks like this issue has been resolvedIf you still need assistance please let us knowI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: while we would not be able to reactivate your account due to the fact it was deactivated because of a violation of Terms of Service, I would be more than happy to email to you any unused vouchers within your account so that you are able to use anything you have purchasedPlease let me know the name of the businesses for which you have purchased Groupons and not yet been able to use the vouchersI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello Christine,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]'m truly sorry to hear about the extra shipping charges for this dealWe do not want our customers to experience this.On the original screen where you made this purchase, http://www.groupon.com/deals/sharis-berries-platter-2428, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is: "Shipping starts at $14.99"I'm sorry for any trouble you may have experiencedI've reviewed your request for a refund, but unfortunately, this Groupon is non-refundablePlease be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.If you’re not able to use your Groupon, you can Trade In for another deal! Here's how:Head to My Groupons on the mobile app or websiteDon't have the mobile app? Download it here.Select your dealSelect Trade In NowFollow the instructions to Trade In your voucher for a new dealTake your time finding the right deal!You can start or restart the Trade In process up until days after this voucher expires.If the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchaseI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards,VeerasekarManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comI have included a breakdown of the [redacted] Beach and Golf Resort order in your account to help clear up any confusion: The order in question, Booking # [redacted] , was first attempted using a mobile device previously used on your accountThis attempt was done on 12/13/Sometimes customers accidentally make purchases using the Groupon mobile app or browser on their phone, this appears to be the caseWhen you complete a purchase, you'll see a "Thank you" screen and will also get an email confirmation right awayYour Groupon order will immediately reflect in your accountIn the case of this order you would not have received that confirmation email because we received a "General Decline" when trying to charge your cardThe order was then held in a failed state until it either cleared out by the consumer or until we are contacted to remove the order while it is still in a failed stateWhen a failed order is not cleared out from the account, we will automatically attempt to recharge that card within hoursThis automatic recharge is cited in the email we send consumers to notify them of unsuccessful ordersThe order was automatically attempted again within hours on 12/14/2017, again we were met with a general decline and another email notice would have been sent at that timeThis order finally processed on 12/15/after our system automatically attempted to collect the funds againAs stated under the Fine Print & Details tab on the screen from which this purchase was made, www.groupon.com/deals/ga-bk- [redacted] -beach-and-golf-resort-20, "15-day cancellation notice required prior to cheor reservation is non-refundable; reservations made within cancellation window are non-refundable." When you book through Groupon, we process your payment and send it to the hotel and as such the hotel's cancellation policies will apply meaning that this order was nonrefundable once processed successfullyWe reached out to the property on your behalf prior, but weren't able to get approval from the property to cancel/refund your booking as an exceptionI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways dealsAdditionally, we previously issued $in Groupon Bucks credit to your Groupon account to help make up for the trouble and inconvenienceThis credit was available for you to use immediately after issuance on 01/16/and will expire days from that dateAny Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygrouponsFor reference, if you ever need to cancel a reservation before the cancellation deadline specified in the Fine Print, you can accomplish this from the "My Groupons" section of your accountJust sign into your account at http://www.groupon.com/mygroupons and click the ""Cancel"" link next to your orderI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve provided more specific instructions in my direct email to you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello Jodi,Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Returned Product Refund InquiryI’ve... provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Kelsey RManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm really sorry for the trouble this has caused communicating between ourselves and the [redacted] Diver AcademyWe've just issued you a full refund for your order and removed this Groupon from your account given the circumstancesPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: First off, our apologies for the frustrating experience, as this is never the experience that we want our customers to haveWe are currently working with the merchant to prevent this from happening in the future.I see that you were refunded back to your original form of payment on 02/03/It can take up to business days for that credit to post back to your statementYou should have received your refund by now, but if not, definitely let us know.I've also added $in Groupon Bucks to your account to help make up for the troubleThis credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase (except Market Pick deals)If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Our apologies again for the inconvenienceI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me through the direct email from Groupon.Kind regards,*** ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understandingRegards, [redacted] **SupervisorGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I see that you have placed your orders with iphoneThe first time you buy something on the mobile app that's mailed to you, it will automatically use the billing address associated with the first saved credit card in your account as your shipping address, unless you change it at checkoutYou can edit or review this shipping address on the purchase confirmation screen before placing your orderIf you do change it, we will automatically use that updated address next time you make a purchase.At this point, I can no longer provide any further updates on the status of your orders, so we've issued you a full refund and removed these orders from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: The issue of the misleading advertising is not resolved The way the 20% discount was credited was silly at best I wanted to buy one item (a set of vouchers to be used one at a time) Most logical people would expect that item to receive the discount for the full amount of that one item (that happen to be four vouchers) The company has issued credit for the difference in the expected discount amount and what was showing up as the discount being given Thank you for thatIf I bought a pair of shoes, dinner for two, a Tea set of cups and saucers & a teapot with a lid, would the discount only be applied to one shoe? dinner for one? one piece of the the tea set? NO And if you say yes which I felt your response did, then that is still my complaint You are selling the item in that grouping we can NOT buy it any other way So the discount should apply to the full price of the way you are offering the purchase Using your Groupon site should be quick and easy not complicated having to watch every step of the process to make sure you are actually providing the offer you say you are offeringThat is what I want corrected Someone should not have to file a complaint with the Revdex.com to get the offer you say you are offering in this case to save 0$ Running a business presuming people will come in for the discount but stay despite that discount not really being available is a form of Bate & Switch It that really the reputation you want to be known for? Sincerely, [redacted]