Groupon

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] [redacted] Manager, Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com, Ticket [redacted] for reference.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Advertising issuesCoupons on our site are completely different from Groupon dealsThey are set by the merchant so you need to speak with them regarding how stipulations for these coupons are advertisedWe do not control this.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: It looks like your issue was already taken care of and we have successfully unsubscribed your email address from our data base, but if you need any additional help, please let me knowI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] Sorry for any confusion!It looks like your issue has already been taken care of, but if you need any additional help, please let me know.Your order was refunded to Groupon Bucks on 1/28/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Groupon Bucks are available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at [redacted] I hope this clears everything up! If you have any other questions, please let me know. Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for that reply to your Revdex.com submission I have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I know our previous agents, as well as our initial response, mentioned that there can be a delay when the site hasn't quite caught up with the actual number of Groupons sold During this time, it may still look like the deal is available even though the maximum number of Groupons has already been soldIn addition to that, there can be other factors that may cause an order to be auto-refunded after purchase For example, at the time of your purchase, there was a very limited number of seats left available Seating assignments are now given at the time of purchase That means that previous ticket purchases are grouped together as they are purchased, which can sometimes lead to having only single seats left when nearing maximum available quantities If you were trying to purchase seats and there were only individual seats left, the system will auto-refund you since it cannot provide seats together as requested But that doesn't necessarily mean that there are not more than seats left available for purchase.While I realize that explanation doesn't provide a resolution to your issue, I wanted to further clarify why your purchase attempt was auto-refunded Unfortunately, we do not have the functionality nor the inventory to provide you with any additional seats at this point.I want to assure you that we will always do everything in our power to help our customers have a fun and inviting experience when using the Groupon site, and customer satisfaction continues to be a top priority We take matters like this very seriously and do everything we can to prevent situations like this from happening again in the future.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.I'm so sorry for the disappointment, and I wish I had better news for youPlease let me know if you have any questionsThank you for your understanding.Regards,***ManagerGroupon Customer [redacted]

Hi [redacted] I'm sorry for any frustration here I see my colleague [redacted] replied to you on May in ticket [redacted] In that ticket, it was stated: "Hi [redacted] Sorry to hear you've been finding it difficult to get through to [redacted] Fitness Studio.Since this voucher was purchased by your husband, for security purposes, we are unable to modify anyone else's account without their direct consent.Please have the purchaser of this Groupon send this request in a separate email, using their email address associated with their Groupon account, to [email protected]."While we must speak to the account holder during any CS inquiry, I see this order has been refunded on May 3rdThanks for your understanding [redacted] *ManagerGroupon Customer [redacted]

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] * ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I've reviewed your request, but will not be able to issue a trade in because your vouchers are expired.However, you can still use your voucher for the price you paidFor example, if you paid $for a Groupon that has a $value, your Groupon will be worth $after expiration toward the products or services originally offered in the dealTo review the details and Fine Print of your expired voucher, please sign into your account at http://www.groupon.com/mygroupons and scroll down to the section labeled Credit Vouchers.Our Groupon Promise protects customers who purchase and redeem a Groupon that results in a poor experienceWe don't want you to ever feel hesitant about using a Groupon, so we created the Groupon Promise to provide support if your experience is unsatisfactoryIt doesn't happen frequently, but we're there in case it does!However, the Groupon Promise does not cover cases where a Groupon is not used with no fault to the businessWe understand that sometimes extreme circumstances arise due to emergencies, and we will work with you to find a resolutionBut if you purchase a Groupon and then later decide that you do not want to use it because you changed your mind, we ask that you give it to someone you think may enjoy it instead.You can read more about the Groupon Promise here: http://www.groupon.com/groupon-promiseI hope this helps to further clarify thingsIf you have any other questions about your purchases or if I can help with anything else, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Complaint: [redacted] I am rejecting this response because: It is not resolvedThe merchant just requested my email address two days agoThey should allot time to response; however it is evident that they attempted to provide you with this information in attempt to appease the situationNevertheless, I forwarded them the requested information and I will give them the same amount of time they gave me to respond and resolve the issue one to two days Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2015/09/02) */ Hi [redacted] I'm very sorry for the trouble you've experienced with your Groupon Goods purchaseThis certainly isn't the kind of experience we wish for our customer and I completely understand your frustration Unfortunately, we're not equipped to offer exchanges or replacements at this time, but we're happy to accept returns Again, I'm really sorry about this trouble Regards, Groupon Customer Support Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well they refuse to address selling items not as describedPoor business practicesAn I'm sorry is hardly a resolution to not providing an item as described Final Business Response / [redacted] (4000, 10, 2015/09/08) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [email protected] Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble Because our deals are only available for a limited time, we do not have excess inventory to provide replacement items However, this item was covered by a warranty, which was advertised on the deal page where you originally made your purchaseIf an item arrives damaged or defective, pursuing a warranty claim is your best option for a repair or replacement itemIf warranty information is ever missing from your package, please let us know and we'll be happy to provide you with it If you instead send an item back for a refund, you can expect the processing time for a return, typically 2-weeks, though it's often sooner than thatIt looks like you initially received the item on 8/13, contacted us on 8/14, we replied on 8/15, and a full refund was issued to your original form of payment on 08/Unfortunately, we are not able to offer additional compensation for returned items Thank you for your understanding, and please let us know if we can assist you with any other purchases Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] .Regarding your complaint: I'm really sorry for the frustrating experience you hadI see based on one of your previous contacts, this issue has been resolvedA full refund was processed back to your original form of payment on November 13.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to you If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] Regarding your complaint: It looks like we issued a credit of $to your Groupon account on 8/23.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I understand you were seeking to use this Groupon for a weekend appointmentSometimes, our featured businesses' appointments fill up more quickly as the expiration date approachesIn these situations, we ask that our merchants accept your Groupon for the full value and schedule your appointment for a date that falls after the deal's expiration, if necessaryAdditionally, if you do not reach out to the business to schedule before your Groupon expires, it will still be redeemable for the amount you paidFor future reference, we do include the merchants contact information prior to purchase if seeking to use on a specific date to see if its available prior to purchasing the voucher.I've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new oneI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] Supervisor Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm that your refund processed successfully on 05/27/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] Supervisor Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including ticket [redacted] In ticket [redacted] , we stated:"Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account for abusive languageThis decision cannot be appealed.Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company."Regarding your complaint: As we have already informed you, your account was deactivatedWhile any delivery issue that causes customer frustration is taken very seriously, we cannot accept abusive behavior toward our employeesAll three orders on your account have been fully refundedThe $in expiring Groupon Bucks are not being refunded, as they were a courtesy issuance, and not the result of a refund to you in any way.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceAgain, this decision to deactivate your account cannot be appealed, and we consider this matter solved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support