Groupon

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've just canceled your order and issued a $refund in Groupon Bucks to your accountI’ve also emailed you directly from [redacted] @groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] groupon.com.Regarding your complaint, I apologize, but we are unable to process refunds for local deals beyond days from the date of purchase.This purchase is eligible for a Groupon trade in however and I would like to offer the opportunity to take advantage of Trade InThis allows you to exchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.Reply to the email I will send to you to confirm that you want to exchange your premiere-center-for-cosmetic-surgery-2-voucher for Groupon Bucks.After we initiate your Trade In, you’ll receive email confirmation that it has been issued to your Groupon account.Within hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.If you don’t use your Groupon Bucks to purchase a new Local voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Please let me know if you’d like to proceed with Trade In.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] I saw where you recently worked with [redacted] and [redacted] to reach a resolution.Please reply to that email (internal ticket# [redacted] ) if you have any additional questions.Thank you, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I sincerly apologize for the trouble this Groupon Live purchase has causedUnfortunantly these tickets were non-refundable at the time of purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I want to assure you that our customers' security is our top priority and that we use industry standard tools to keep your information safeWe have issued a refund to your original form of payment for the Groupon purchased without your consentPlease allow up to business days for the refund to appear on your statementWe have also removed the credit card on file in your account.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I am truly sorry to hear about the experience you had with your latest Groupon stores Order.This order you had the issue, is sold by a 3rd party merchantAs you were informed, they're supposed to take care of the fulfillment, delivery, and quality of the item you've purchasedWhich is why, our front-line has asked you to get in touch with them.We were recently notified by your financial institution that a dispute had been issued against a purchase you madeWe recommend reaching back out to your financial institution directly to discuss a resolution.For future reference in order to contact the the 3rd party merchant:• Sign into your account at www.groupon.com• Find your name in the top right corner of the page• Place your cursor over your name and the account menu will drop downSelect "My Groupons"• Next to your Groupon, click "View Details," which will take you to the Groupon Goods Marketplace customer sign-in• Sign in with the email address and password you use for Groupon, then click the "Contact Merchant" buttonI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I understand that you did not mean to make this Groupon Getaway purchaseHowever, we have confirmed your account was not compromised and this purchase was made using the same device your other purchases were processed onThis was a mistaken purchase and subject to our refund policy.When you book through Groupon, we process your payment and send it to the hotelIf the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf, but weren't able to get approval from the property to cancel your booking as an exceptionI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, it looks like the order in question has already been credited back to your Groupon Bucks account on June 16th The credit was used to purchase a different deal on June 23rdWe're so sorry for any inconvenience this may have causedIf there's anything else we can look into for you, please reply back to the direct email we've sent you with more information.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,*** LGroupon Customer Support

Hi ***, Thanks for reaching out to us through Revdex.com I have reviewed your correspondence with our representative and I apologize for any confusion.I am sorry if there was delay from our side, however we want our customer's to experience Groupon services that is the reason we deny refund and request if you would like to Trade in for other deal.We had already refunded $to your original method of payment on 19th of June,2017.Hope this clarifiesPlease feel free to ask, if you have any other concerns.Regards, ***ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm very sorry for the confusion.I see, three orders of " [redacted] ***" Groupon Live deal processed and are nestled in [redacted] @ymail.com Groupon account.When an order doesn't process successfully the first time, we automatically try running your card again to get you the deal you wantedYou should have received an email right away explaining that we were continuing to attempt to process your order.In this case, we were ultimately able to process your first order, but because you placed additional orders in the meantime and each transaction was successful, there are currently multiple Groupons for this deal in your account.You should have received emails confirming these purchase with all the information you needIf you don't have that email, you can also find a breakdown of the transaction for any Groupon you've purchased right in your account.I've reviewed your request, but will not be able to issue a refund because your vouchers are final sale.This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal, http://www.groupon.com/deals/gl-big-church-night-out-2.We never intend to upset our subscribers, and we genuinely appreciate your thoughts.Please let us know as soon as possible if there's ever an issue preventing you from redeeming your GrouponWe'd love to help!Thank you for your understanding.Regards,***ManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm really sorry, but unfortunately, because this Groupon expired so long ago, we're not able to issue a refund to your original form of paymentFor situations like this, we can only offer a credit in Groupon Bucks to help make up for any trouble (which you've been credited the $you'd originally paid in 2011).I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: You guys refunded me in the form of credits onto the website which I did not wantI've explained over and over that I want it back on my [redacted] debit cardYou've since forced me to use the credit at checkout on any other purchasesI do not like how you responded directly to my email instead of through the better business burueAs though you want to save face and not have your responses displayed publiclyI've already tried handling the matter personally with Groupon and it failedTherefore is why I came to the Revdex.comPlease just refund me my original payment back to my [redacted] cardI never wanted credits that can only be used on your websiteYou guys should be doing the right thing and not be avoiding the situationPlease respond publicly this time and not in my emailI just simply want to be refunded to my [redacted] debit card Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: they want to give me only in groupon bucks I dont even know how to use that and is not the complete refund I want complete refund to go back into my card Sincerely, [redacted] ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: voucher bought for your son for three deep tissue massagesI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] * in ticket [redacted] .In ticket [redacted] , [redacted] replied your inquiries and issued $credit for the inconvenienceFor reference:"Hi [redacted] Thanks for your response, I apologize for any inconvenience.To help make this right, we’ve issued you $in Groupon BucksThis credit is available for you to use immediately and will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Regards, [redacted] *Manager Groupon Customer Support"Additionally, [redacted] honored your further request to have your billing information removed from your accountIt appears your requests have already been honored, but let us know if you have further questions.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Typically, after the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn’t work for you.However, because we had problems getting these tickets to customers in a timely fashion and your travel plans were interrupted with that delay, I am able to make an exception and cancel your purchaseI've just canceled this order and issued a full refund back to the original method of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support