Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint:Your refund for Extreme Shape N Freeze has already been processedAllow up to business days for this to be reflected on your statementIn regard to returning your misplaced product, I'm sorry for the troubleI'm forwarding this issue to a customer support representative on our Groupon Goods team to look into this furtherOnce we have more information, we'll follow up with a resolution as quickly as possible.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the continued trouble you been havingOur merchant [redacted] team has reached out to you, and has scheduled a callback on 2/8/to address your concernsplease defer any further questions to the Merchant [redacted] teamThe best way to get the help you need is to head to your Groupon Merchant Center at https://www.groupon.com/merchant/centerFrom here you can manage your account, see answers to Frequently Asked Questions, and redeem voucher codes.If you require further assistance, you can find the contact information for your account representatives by selecting the question mark icon at the top right corner of the screen in your Merchant CenterYou can also contact our Merchant [redacted] team by email at merchant [redacted] @groupon.com.Again, I apologize for the confusion, but once you've reached out to our Merchant [redacted] ers, they'll get back to you shortlyThanks for your understanding!Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com via ticket # [redacted] Regarding your complaint: After days from purchase, we only issue refunds if there is an unresolvable issue with the businessHowever in this situation I'd like to offer you the opportunity to take advantage of our Traso you can exchange your Groupon, and you can purchase a brand new one.I’ve provided more information in the direct email to youIf you have any additional questions, please reply there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello Priscilla,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: Unfortunately because Groupon.com is a US based site, our deals will charge in USD unless noted on the deal page with "C" listed by the price For example, C$would charge CAD versus $which would be USD.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Bethany *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: My apologies for the trouble that you've experienced with contacting our customer support teamWe are more than happy to assist with your subscription.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:they were unethical and they did not fix the problem Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2015/09/15) */ Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble Your refund processed successfully on 9/1/to the card ending in ***It should appear on your statement as a refund from Groupon, IncIn looking into the return tracking, it appears we received the item 8/27/and it can take a couple days for the item to be logged and refunded Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement Unfortunately, we're unable to expedite this processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions Regards, [redacted] Manager Groupon Customer Support

Complaint: I am rejecting this response because:They wrote me an email and said there was nothing more that they can do when they need to return the amount back to my card Sincerely, Lisa [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears you previously worked with out [redacted] team and had several vouchers refunded in Groupon Bucks on 11/(Ticket [redacted] This includes the [redacted] Manhattan Movie Tours mentioned in your Revdex.com case notesYou've stated there were several other purchases you inquired about having refunded as wellUnfortunately, I was unable to find recent communication with us regarding any deals that haven't already been refunded aside from the duct cleaning purchased in 2013.Please reply to me via my direct email (Ticket [redacted] with more information regarding the purchases you need assistance with and we can look into the matter further.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I’ve looped in a manager who works on the... Merchant Support Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Merchant support Manager will be using to further discuss your issue.Thank you for your understanding.Regards,ManagerManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Groupon is being negligent and irresponsible and shifting the blame onto another company Groupon is avoiding their responsibility as a consumer oriented business by openly admitting that they are aware of problems with their appsIn their email to Revdex.com and my personal email, they stated, "Sometimes customers accidentally make purchases using the Groupon mobile app on their phone." In this statement alone, Groupon openly admits that this has happened before and they are WELL AWARE of itKnowing this to be a problem, Groupon has done nothing to fix the phone app issue and is doing nothing to help their customers when these incidents occur as a result of their poorly designed appInstead, they blame their customer and try to cover their butts by saying, "That's why we included a 'Fine Print' section on the deal page...in this case, the restriction in question is: 'Final Sale'"The problem with that statement is that I wasn't even given a chance to read the Fine Print disclaimer because I was on a phone call when the "purchase" occurredThe phone was up to my ear and the screen was blackened outAlso, in my personal email that Revdex.com was not included in, Groupon stated, "This transaction took place with [redacted] , so you will have to contact them directlyYou can call them at [redacted] Because Groupon merely linked to [redacted] and had no part in the transaction, I am afraid we are unable to assist." With that statement, they are passing the blame onto [redacted] They are pushing me onto them so they do not have to deal with meRemember, Groupon admitted these accidental purchases do happen on GROUPON'S app--not [redacted] 's appWhen I contacted [redacted] , their rep, [redacted] *old me I had to contact Groupon because they couldn't help me and it was an "Issue with Groupon's app." When [redacted] 3-wayed me with Groupon to try to resolve this matter, Groupon refused to let me talk to a supervisorWhen I asked for a supervisor to call me back, the Groupon rep who said her name was [redacted] told me the supervisor doesn't make callsI asked for the supervisor's name and [redacted] couldn't give me a nameShe then supposedly put [redacted] and me on hold and then HUNG UP on usLater, I received an email from Groupon asking that I rate the customer service I received with [redacted] They lady I spoke with was not named ***Her name is [redacted] She lied about that tooI feel she never asked for a supervisor to help meShe merely put me on hold and pretended toShe couldn't even give me the name of her supervisor when she supposedly had just tried to get her on the phone to speak with meAlso, I have never given Groupon my permission to store my credit card informationI have asked that they remove my financial information but I do not know if they have done soTheir rep, [redacted] said she would remove it but I have no faith in that company.I reject Groupon's response to my complaint because they are responsible and admitted to the issue in their app yet are refusing to take the correct actions to resolve this issueI called them within mins of "making this purchase" and yet they still wouldn't help meIt took more than an hour to have the transaction show up with [redacted] They could have easily cancelled the transaction right then but didn'tVery poor customer serviceI believe this is FRAUD because Groupon knows about the problems and continues to profit off it Since this has happened to me, I started doing research on my ownI have found other people on [redacted] .com that have had my exact same issuesThere are 400+ complaints on ConsumerAffairs.com on GrouponThere needs to be a class action law suit against Groupon!! Sincerely, [redacted]

Hello Angela,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Unfortunately, we're not equipped to offer exchanges or replacements at this time, so I've issued you a full refund and removed this Groupon from your accountI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Radhakrishnan *.ManagerGroupon Customer Support

Hello Tracie,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: A refund has been issued back to the original form of paymentIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Jamie *.ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: All I am getting is transferred from person to another in attempts to pass the time! They are not making any attempts to resolve the issues.1st - AX has already issued credit to me!2nd - Their practice of taking a "CANCELLED" Credit Card order by the card issuing company and then after a period of time (hours) in Groupon's case re-processing it in hopes that it gets approved HAS NOT BEEN RESOLVED NOR EVEN EXPLAINED WHY THEY DID IT! To That end I am not satisfied nor will I be!THE COMPLAINT STANDS! Sincerely, [redacted]

Hello, [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I know how it feels to miss the show that we really want to seeThis is not the experience we want you to have with Groupon and I sincerly apologies to you for the hassle you had to go through I've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi Matthew,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Ashley *Manager Groupon Customer Support

Complaint: [redacted] I am rejecting this response because: I have spoken with the company the coupon is for and they have told me twice that they sate not accepting groupons and to contact Groupon for a refund. They offered to provide the services for $450, which is $150 over the Groupon coupon I already purchased. I have corresponded with several Groupon customer service representatives, the lady stating it was being escalated but I never heard anything after that. I am waiting for a refund as the company will not accept the voucher I purchased from Groupon. Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] In ticket [redacted] , it was stated:"Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: we did reach out to the hotel to request an exception to their cancellation policy with your complaintUnfortunately we were not granted an exception and weren't able to refund or partially refund your bookingWe did not advise that you would be granted a refund after you had checked out with the hotelWe're not able to request a refund exception from the hotel until you have checked out of your stay, so we advised to let us know your checkout details when you had finished your stay so we could request a refund from the hotel if they weren't able to accommodate you.In regards to the extra fees, we did include in the fine print of this deal the following information:-$plus tax non-refundable damage waiver fee, $plus tax (one-bedroom units) or $plus tax (two-bedroom units) cleaning fee, and $plus tax fee per vehicle collected at check-in-13.12% tax and 6% reservation fee added at purchase.If there's anything else we can look into for you, please let me know here.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, [redacted] stated:"I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchases (if you choose to make them)However, I am not able to assist any further with your particular request and we consider this issue resolved."Regarding your rejection: At the time of purchase, these fees were listed on the deal page for the Getaways packageI can completely understand your frustration in this matter, but I must reiterate the previous replies that a full or partial refund is not possible for this purchase.However, as you're a new customer of ours, I truly do apologize for the inconvenience, and sincerely with this hadn't been your first experienceI know this is not the desired outcome, but I have issued $in Groupon Bucks to your accountThis is issued as a sign of good faith that we don't ever want our customers to have a negative experience of this natureGroupon Bucks apply automatically to any future purchases until the amount is completely spent, and the value doesn't expire for days.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matterIf you have any other questions, please reply to me, and I'll be happy to answer themHowever, at this point, this request is considered resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support