Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com, Ticket # [redacted] for reference.I'm sorry to hear of the trouble you had with this particular purchaseThis is certainly never the kind of experience we expect you to have when using Groupon.For the GrouponLive event, [redacted] on Friday, February 2, at p.min [redacted] customer's are given the option of selecting the number of tickets they would like to purchase ("Limit 8/person.")For this deal and many other similar GrouponLive deals we do not provide specific seating optionsCustomers are assigned seats by the ticket provider based on the number of tickets the customer is purchasing and seating availabilityWhile we can guarantee you'll be seated in the sections mentioned, we cannot guarantee specific seatingNeither the ticket provider nor Groupon are able to accommodate any requests for seating changes, unless you have specific [redacted] seating accommodations you're requestingI apologize if you were previously told otherwise, and will make sure that this is avoided going forward.I'm sorry for any confusionUnfortunately, I'm not able to issue a refund in this situationOur GrouponLive event deals are considered ticket purchasesAs such, they are non-refundable.We always want you to be aware of all the conditions for a deal before you make your purchaseThat's why we included a Fine Print section on the deal page, www.groupon.com/deals/gl-gia-gpass- [redacted] -at-smart-financial-centre-at-sugar-land-on-2-2-In this case, the restriction in question is: "Valid only for option purchasedAll sales final, subject to Extraordinary Event PolicyHolder assumes all risk in connection w/ the event & releases Groupon & its affiliates, [redacted] , venue & their affiliates from any related claims."G-Passes are transferrable unless otherwise stated in the Fine Print, so if you'd like some else to use your ticket, let us know at least hours before the event by replying to this email.As an apology for the trouble, I've gone ahead and issued $in Groupon Bucks to your accountThis is an instant credit that will automatically apply on your next purchase or purchases until eventually used - no need to add any special code during checkoutPlease keep in mind if gone unused this balance will expire after days from today.Thank you for your understandingPlease respond to the email I mentioned above if you have any further questions or concerns.Regards, [redacted] *SupervisorGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: We're unable to locate the order using the email id " [redacted] @gmail.com." We need some more information in order to locate the order.I’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Thank you for your patience in this matter and I am truly sorry for the difficulty.For your security and to prevent any future unauthorized purchases, your account has been deactivatedI want to assure you that our customers' security is our top priority and that we use industry standard tools to keep your information safeYou can read more about our privacy and security policies here: http://www.groupon.com/legal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer [redacted]

tThere is no label in any emails This is the worst I have ever dealt wtih Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: They never refunded any of my moneyJust gave me the run aroundthey said the would refund my money once the deal was closed but never didI had to go to my bank and dispute the charges to my account to get my money back, and that action is still pending Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and the email they sent to me. This resolution is satisfactory to me and I have accepted it. Sincerely, [redacted] ***

Complaint: I am rejecting this response because: I still don't have a resolutionIf the ticket wasn't able to come in time for the event, then I shouldn't have to pay for the ticket regardless of business hours or not Sincerely, Ariel ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceMy colleague [redacted] did reach out in ticket [redacted] ; however, this email was sent to the email address associated with the Groupon account under which this purchase was made, which is [redacted] @yahoo.comIn your original Revdex.com complaint, you listed ticket # [redacted] as reference, and that is how we found this account.Regarding your complaint: The locations for the Groupon are linked on the deal page at the time you make the purchaseWhile this can be easy to miss, we do our best to make this visible to all customers before checkoutAs this is the case, previous replies were correct in stating that we cannot refund this purchase past our day window.However, I understand this has been a frustrating situationAs a one-time exception, I've issued $in Groupon Bucks to the account where this purchase was madeAgain, that account is associated with [redacted] @yahoo.comGroupon Bucks automatically apply toward your next purchases, and do not expire for daysPlease always review the deal details before purchase, as we cannot make this exception in the future.I hope you find this satisfactory, and that you accept our apology for any inconvenience.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceRegarding your refund request for order # [redacted] .I have notified a Groupon Live team specialist who is reviewing your request.Please stay tuned for an update via email from [redacted] @groupon.comThank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi Angie,Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your... understanding. Regards, Deborah *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comI can confirm that a refund was issued for your Vacation Express vouchersThis refund processed successfully on 01/04/You should have received an automatic confirmation email shortly after this refund was issued; additionally an email was sent that day from a Groupon representative further confirming your refund issuanceIf you're not seeing these emails, I recommend checking your spam folder to make sure our emails aren't ending up thereYour refund was processed to [redacted] Express ending ***, it should appear on your statement as a refund from Groupon, Inc in the amount of $1,Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statementI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11008105, and find that this resolution is satisfactory to me Sincerely, Molly ***

Hello Caila,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Badri *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] Regarding your complaint: To the points provided you in [redacted] ticket, if the merchant is still open and honoring Groupons, we will not refund past days However, as offered to you twice, our traprogram allows you to make a new purchase within hours As is clear, you have rejected that offer several times As you have not had an exception to this policy in the past, I have issued a one-time exception refund of $back to your original form of payment While I know you don't agree with our policies, I must stress that this type of request will not be honored in the future if the merchant will still honor the Groupon Please allow up to business days for this refund to reflect on your statement.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello Mr [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm sorry to hear of your continued frustrationI have reached out to our Merchant [redacted] Team, letting them know that you no longer wish to be contactedThey'll be removing you from their contact list and placing a note on their records, so everyone knows not to reach out to youShould you change your mind, feel free to reach out to Groupon Merchant [redacted] at [redacted] .I’ve also provided this info in my direct email to you (Reference [redacted] )If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I've added the $in Groupon Bucks back to your account to use toward future purchasesGroupon Bucks from external gift cards should not expireI apologize for the mix-upI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because this does not resolve my issue with the business, Groupon The hotel has reserved the right of accommodating me by rescheduling the reservation but Groupon has done absolutely nothing to resolve this matter as a consumer of their business and I as a merchant I made a purchase directly through Groupon in which was not a small amount of money and have been poorly directed My issue has been handled with no regard to resolving this matter It's unfortunate such a business is conducting such poor business practices and in this day and age not up to a better par of standards and customer satisfaction after taking money from consumers, like myself This particular experience has taught me a valuable lesson that cheaper is not always better I am highly disappointed and has completely deterred me from utilizing Groupon all together The response to this complaint is very accurate as to what type of response I have been getting from them since originally booking this trip through them Very unfortunate Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: You will need to resolve with the financial institution with with you filed a dispute over this Groupon purchase I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I'm really sorry for any trouble this has causedI've just issued you a full refund and removed this Groupon from your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support”Tell us why here