Groupon

Hello *** I believe that was a typo in my original message to you There were no additional instructions needed to provide to you, and this issue is resolved [redacted] *ManagerGroupon Customer Support

Hello Ashley,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: You've sent us tracking associated with the orderI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Ashley CManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] Regarding your complaint: I'm really sorry for the frustrating experience you hadI can see that the merchant issued a full refund of $to your original form of payment on September I sincerely apologize this was not properly communicated at the time it occurredI’ve provided more details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Thank you for your patience in this matterIt appears this order was placed under an account associated with the name [redacted] *Is this someone you know? If so, we recommend discussing repayment options directly with them[redacted] originally used this card on 11/17/to place this order.We have removed your card information from that person's account, so you shouldn't see any other transactions from us on your statement.If this is not someone you know, we suggest contacting the financial institution that issued this card to discuss this matter furtherThey will be able to assist you in disputing the charges, and, if necessary, canceling the card so that it cannot be used again.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer [redacted]

Complaint: 11844334 I am rejecting this response because: I was not able to purchase another game system for the price that you had sold to me. I asked for a refund for my money the same way I paid that was on my credit card. That was not an option it was only for your site. That's unacceptable. So I had no other choice but to take what you gave or get nothing. Then you offer 10.00 in bucks but that's not enough to buy the system so it does me no good at all. Sincerely, Patricia Groves-taylor

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We apologize for the inconvenience As the tracking indicated, the products were returned to sender and we issued a refund to your original form of payment on 2/1/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] HManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because:I just received an email saying that my complaint is now closed I was out of the country due to the holiday and have had limited access to the internet and email I disagree with the business' response as they still haven't explained why my account with Groupon was closed Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The voucher did not say thisI find it convient for Groupon to state it did And the [redacted] Club employee should have stated the expiration date when I asked if there was oneWill Groupon go broke not refunding me my $for free chicken and pastry dish? Groupon, you are not doing the right think for the customerI want a supervisor Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I can see that we have already issued a refund to your order on 01/02/Your refund was issued as Groupon Bucks, the credit is available immediately in your account.I’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Sorry for any trouble with this dealOrdinarily, we would encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today.I've just canceled this order and issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Customer Service IssuesI've confirmed that you refund has process and provided more specific information in my direct email to youIf you have any additional questions, please reply to me there via ticket# [redacted] Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: We understand that the merchant refused to honor your expired Groupon for its face value, and have issued you Groupon Bucks in this amount.Additionally, you were not charged for the [redacted] Groupon and it has been removed from your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for the trouble you’ve had with this GrouponTo make this right, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] ,Thanks for reaching out to us through Revdex.com I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue l see that the merchant did not contact you for the discomfort you raised on the product.We want to give our customer's best experience in all our deals with best offer I sincerely take this opportunity to apologize that we are not able to help in this deal.I would be processing $in groupon bucks to you to avoid your disappointment and would like to confirm that these bucks will be available for days.Hope this clarifiesPlease feel free to ask, if you have any other concerns.Regards, ***ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint surrounding the [redacted] Flyboard Groupon you purchased for your husband I'm sorry to hear that he won't be using the Groupon and for any frustration caused when you originally contacted us I see that our team was able to issue a full refund of $back to you on 6/to the card ending in It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process If it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I'm glad we were able to take care of this for youPlease keep in mind that after days from purchase, we typically only issue refunds if the business is unable to provide the services offered in the deal, or if you had a bad experience when you redeemed your Groupon.I apologize for any inconvenience, and thank you for your patienceIf you have any additional questions, please reply to me via the email from [email protected] you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] I responded to you in the Revdex.com portal earlier today.I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Regards, [redacted] *Manager Groupon Customer Support

Complaint: [redacted] I am rejecting this response because: I prefer a full refund, not Groupon bucksAs of today, Groupon e-mailed me and agreed to issue a full refund back to my credit card Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, it looks like you successfully traded in the voucher for the Texas area deal that had been purchased on 5/19/ for Groupon BucksThe credit was then spent on the [redacted] Zoo Safari Park deal the same dayWe're so sorry for any inconvenience this may have causedIf there's anything else we can look into for you, please reply back to the email I've sent you directly.Regards, [redacted] *ManagerGroupon Customer Support