Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, we have issued you a full refund for $I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Your refund was successfully processed on our end on 2/11/This means that the money has been sent back to your bank, regardless of your account status or if you have a new card numberYou can contact their claims department to locate this refundIf you do not receive a refund from your bank's claims department within days, please let us know and we'll investigate further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Unfortunately, I couldn't locate your the orders you are referring using this email address I'm happy to help, but I'll need some more details firstPlease write back to us with the order number or the email address you used to purchase these GrouponsWith that, I'll be able to assist you further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

I have continued to try and reedem this coupon at [redacted] and they continue to tell me thatI need two codes to redeem my groupon, but I only have one code that was provided by groupon I am tired of trying to redeem this groupon and now I would like a refund of the money that I paid groupon for this groupon deal Thank you [redacted] ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I can confirm that your refund processed successfully on 10/25/You should have received an email confirmation shortly after this refund was issued.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Your Groupon Good order for the Golds Gym Treadmill Trainer is still within the delivery time frame indicated on the Fine Print and is scheduled to be delivered on time within the business days from purchase date.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, Yoseff *Groupon Customer Support Manager

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Thanks for your email, and I apologize for any trouble.It looks like this has already been taken care of, but if you need any additional help, please let me knowI've checked your account and it appears that your Groupon was redeemed by the business on 12/7/If this seems like it may be an error, please let me know and I'll gladly investigate this further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I'm very sorry that we missed an order to be refunded I see that today my colleague [redacted] H replied to you in ticket [redacted] and informed you that this additional refund has been issued for the remaining amount of $[redacted] has provided more specific instructions in his direct email to youIf you have any additional questions, please reply to him there and it will be resolvedThank you for your understanding.Regards, [redacted] HManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hi [redacted] My name is [redacted] M and I am a manager here at GrouponI am reaching out regarding a recent complaint you filed with the Revdex.com.Thanks for your patience, and we're sorry again that this Groupon Getaways reservation didn't work out for you.I understand that there was confusion on where your reservation of 12/24-12/for [redacted] Ocean Club was madeYou placed the order in your [redacted] @gmail.com account and not on your [redacted] @yahoo.com which had been deactivated.The booking was made on 12/On 12/23/you reached out to us via chat from you [redacted] @gmail.com account requesting a refundWe unfortunately had to deny the refund due to the fine print stating "11-day cancellation notice required prior to cheor reservation is non-refundable; reservations made within cancellation window are non-refundable."I'm really sorry about this situationIf there is something else I can assist with, I'm happy to help.Regards, [redacted] MManagerGroupon Customer [redacted] "Regarding your rejection: Thanks for your patience, and we're sorry again that this Groupon Getaways reservation isn't going to work out for you.When you book through Groupon, we process your payment and send it to the hotelIf the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf, but weren't able to get approval from the property to cancel your booking as an exceptionI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this pointThe refund approval comes down to the hotel's policy and we have been denied that option as a resolution.I do apologize we are unable to give you a call however, if you would like to speak someone, we request you visit us at https://www.groupon.com/customer_ [redacted] #contato request a call back for further assistanceThis call back option will be available from 8:AM to 6:PM (CST) Monday to Friday.These are the steps to request a call from Groupon:• Sign into your account at www.groupon.com• Click the 'HELP' button in the top right corner of the page(https://www.groupon.com/customer_ [redacted] #select-issue) • Please choose the order or the issue you want to address and click continue(If it is a general issue please click continue without selecting an order.) • You would be able to view the "Request a Call" tab just below the live chat box• Click the word and fill in the details and submit as "Talk to Groupon".I'm really sorry about this situationIf there is something else I can assist with, I'm happy to helpWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Regards, [redacted] *ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: This is not my fault and to make things right I should be REFUNDED the amount I paid.I had to hire a different company at the very last minute before my daughter's Sweet party and to put out additional cash when I should have had toI paid for a service that I DID NOT receive because the Company that is on the Groupon Site is a not a Reputable Company at all!I want my money back! No one provided me a service only a disservice, Headache and aggravation! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I paid $to Groupon for this dealI didn't pay it to [redacted] ExpressThe agreement for this order is between me and GrouponThat is why I believe Groupon should fix the issue for me It doesn't make any sense that I contact Groupon's business partner (i.e [redacted] Express) to resolve it myselfRequest Groupon to either refund me $or provide me a valid redemption code, so I can use the $I have paid Groupon in future purchase Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Bad experience with a Getaways deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: My apologies again for misstating your nameI'm glad that we were able to resolve your issuePlease let me know if you have any other questions by reaching out through the email I sent directly to you on Wednesday, 4/26/Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm very sorry for the confusionOur agent [redacted] sent you an email on 1/9/stating, "As for your purchase, you can keep it or you can return it for free and receive a full refund." Unfortunately we are unable to provide a refund until the item is returned, using our pre-paid return labelIf you would prefer to keep the boots, you're more than welcome but we will not be able to refund your purchase if you keep them.I’ve provided more specific instructions in my direct email to you (Ref [redacted] )If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hey [redacted] responded to you earlier on the internal thread [redacted] Here's his response:"I'm really sorry for any trouble this has caused. We've just issued you a full refund of $28.02 to your card ending in 2008. Please allow up to 10 business days for this to be reflected on your statement.Please let me know if there is anything else I can do for you."If you have any additional questions about your refund, please reply to his email.I'm sorry for the trouble along the way but I'm glad that we arrived at a final resolution.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: you were refunded for this order in full ($64.99) on 10/20/to your original form of payment.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I reviewing your account and I see that our Service Enhancement Team was able to issue you a full refund in Groupon Bucks for your deal from Midnight Productions due to the merchant closing prior to the stated expiration date of your Groupon This was completed on 11/18/via support ticket # [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hey Samantha,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support