Groupon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11001496, and find that this resolution is satisfactory to me Sincerely, Glenn ***

Complaint: [redacted] I am rejecting this response because: I have stated this a million timesThe [redacted] owner said she would refund my money but they have not been paid and they don't have the fundsI have sent this message to Luke numerous timesIt is not safe for kids all under to run around in the darkAnd the owner agreesIf you would call me you would understand what is going onBut it seems hiding behind a keyboard is the best representation of your companymy number is [redacted] (Again) Sincerely, [redacted]

Hello [redacted] , Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comIt looks like this has already been addressed; I see a full refund was issued to the original method of payment on 09/20/2017, in the amount of $I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm really sorry for any trouble this has causedI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint about the order shipping statusI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to you. If... you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerCustomer [redacted]

Hi [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I sincerely apologize for your experienceI have gone ahead and have processed a full refund of the [redacted] skydeck-chicago back to your original form of paymentPlease allow up to business days for this to be reflected on your statement.I’ve provided more details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to you. If... you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the response from my colleague [redacted] sent on January 12.Regarding your complaint: As previously stated, we are unable to extend the expiration date on your Groupon Bucks You can always check when your Bucks expire by signing into your account and clicking "Groupon Bucks" under your "My Account" tab.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/07/28) */ Contact Name and Title: [redacted] Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @groupon.com Hi ***, Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleIt appears that you were refunded for this purchase on 7/16/Should you need any further assistance, please reply to [redacted] last email Thank you for your patience and understanding Regards, [redacted] Manager Groupon Customer Support

Complaint: [redacted] I am rejecting this response because: I legitimately asked asked for refund not because I no longer wanted to use the refund as you lied about, but because I could not use it in a timely manner nor would the vendor contact me in a timely manner nor would Groupon assist me with any sort of assistance along the wayTo boot, this trayou offer, you made demands I had to use it within hours, some sort of pressure tactic for sureGive me my money back for services that were fraudulently offered and never provided Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me My only question is still: Why did it have to come to this just to get a dollar refund? Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com, Ticket [redacted] for reference.I'm sorry to hear of the trouble you had with this particular orderI can confirm that through your previous contacts, your refunds processed successfully on 12/08/and 12/14/respectivelyYou should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.The refund for the Gwen Plaid "Handbag Set (3-Piece) Brown/Red" was processed to the [redacted] originally used, and should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.The refund for the [redacted] Men's LaCombat Boots" was issued as Groupon Bucks, the credit is available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I apologize for any inconvenience, and I hope this clears everything upPlease reply directly in the email I sent mentioned above if you have any other questions.Regards, [redacted] *SupervisorGroupon Customer [redacted]

Hello Sarah,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from support@groupon.com.Regarding your complaint: We have canceled this deal and I'm very sorry for the trouble you encountered.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Revathi *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] Regarding your complaint: I'm very sorry for the trouble you had with your two vouchersI can see that on October 6, we issued a full refund of $to your original form of payment for your [redacted] voucherI want to make sure you're taken care of, but I wasn't able to tell from your previous contacts whether you have been able to redeem your Full Circle voucherAs I mentioned, I've also sent a direct email to youIf this has not been resolved or if you have any other questions, please reply to my email at your earliest convenience, I'll be happy to find a speedy resolution for youThank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: provider basically rejected to provide service due to unwillingness to return call, or schedule service in a realistic mannerThat is the only service I was interested in, so Groupon should provide full refundNot interested in exchangesFRAUD! Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you via email from [redacted] @groupon.com.Regarding your complaint, The charges you see on your billing statement are known as pending chargesOn our end, these charges were declined and never actually captured by GrouponIf these funds have not yet been released back to you by your credit card issuer, I suggest contacting your bank about this issue as there is nothing we are able to do in this instanceI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:Thank you.Company was supposed to issue credit but has yet to do soI've contacted them for status but have not heard back as of yet.I appreciate your help [redacted] ***, MD