Groupon

Complaint: [redacted] I am rejecting this response because: Poor customer service and poor refund optionsGroupon's response does not resolve their customer service issuesFirst, I ordered approx $worth of product on Dec 3rdGroupon claims that the package was processed and delivered from Illinois to Indianapolis on Dec 5thThat would mean that the package was processed and delivered in daysI know that they did not deliver the item in days as it was not processed as day delivery mail serviceSecond, when I attempted to advise Groupon that the package was not delivered, I noticed they do not provide a telephone number to contact Groupon and they do not have any clear way on their website to inform Groupon that the package did not arrive or that the package is lostOne would think that on the listing of orders made, one choice for the consumer should be to report a lost or not received itemThey have what they call a chat line, which is extremely hard to locateHowever, the "chat" is not a live chat, but instead it is an email message that the consumer sends to GrouponGroupon did not call me back for any clarity or discussionInstead, Groupon wrote me an email indicating that my package was on the way (which was false) and that I could check the tracking to see an updateThe tracking still showed the package as delivered, which demonstrates that the customer service rep did not even read my inquiryThe response was useless and did not at all address my problem that the package was not received and that the timing of the package being allegedly delivered in two days was suspectGroupon gave no indication that it contacted UPS to question the two day alleged delivery or the whereabouts of the packageThe refund of Groupon credit should have been a refund to my credit cardWhen I made a follow up call, I was advised that the Groupon credit was my only choice for refundI was highly disappointed and quickly made a purchase that I did not intent to make, merely to get the value of my money backThis company has not satisfied me and needs to fix its customer service practices with easy to find tabs to report a loss package and telephone and/or actual live chat for communications for customers service, accurate update and investigations with the mail carrier, and credit card refunds Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread my colleague [redacted] on March 16th.In ticket [redacted] , [redacted] stated:"I apologize for the inconvenienceUpon reviewing further, I can see that the G-Pass was available to print on the day of the eventI'm very sorry you missed the show because you weren't able to print the G-Pass due to unavailability of printer.Unfortunately, Groupons for ticketed events are only refundable on the day of purchaseThis information is available in the Fine Print of your Groupon and in the GrouponLive FAQ: www.groupon.com/pages/grouponlive-and-ticketed-events-faq#13"While I understand that the tickets were not available to print at 12pm on the day of the show, they were available several hours before the 7:30pm showBecause they were available to print hours before the show, and there was no restriction against the venue accepting an electric version of the the ticket through the Groupon app, the GLive final sale policy does stay in place.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from [redacted] @groupon.com Regarding your complaint: It looks like this has already been taken care of and a refund was processed to your original form of payment on 6/19/2017.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Regards, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hey Jennifer,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hey Rachel,Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I'm so sorry for the troubleWe'd love to reach out to the business on your behalf to try to make things rightOften it's helpful for the business to contact you directly to resolve any issue - would you mind sending me the best phone number to reach you?Of course, I'm sure this experience has been frustrating so far, and I understand if you'd prefer not to wait for a resolutionI'd be happy to issue a refund in Groupon Bucks to your account instead.Please let me know how you'd like to proceed by replying to the direct email I sent you, via ticket [redacted] Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:I truly appreciate Groupon's offer of $ There are a few things that are of concern: 1) My son, [redacted] is out of the country, and is not expected back anytime soon/may be passed days 2) Depositing it into [redacted] 's account will make it inaccessible to [redacted] and to I, the recipient of the gift/groupon 3) [redacted] does not have access to email, Groupon, wifi while out of the country Before [redacted] left, he emailed Groupon stating I would have access/authority, ect to the groupon Something Groupon had requested [redacted] to do *** [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] [redacted] , No, I still want to use it, it is just that my mother, [redacted] , is who the groupon is forIt is a gift for herGroupon, however, will not give her access to talk to you or the hot air balloon company because the groupon is in my namePlease grant access for [redacted] , at [redacted] @msn.com, to my accountI grant access to herThank you, [redacted] Is it possible to deposit the Groupon bucks into my/Theresa Marion's Groupon account? Sincerely, Theresa Marion

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceRegarding your complaint: I’ve provided more specific instructions in my direct email to you from [redacted] @groupon.com via Ticket [redacted] Please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

I did not mean to reject I had not read their email to my private email addressOffer accepted

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understandingRegards, [redacted] **SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about the purchase of two Spa offers in the amount of $600, I do apologize, but we are not able to view the purchases via the email address that you have provided.Additional, if you dispute the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted] Tell us why here

Hi [redacted] Thanks for your email, and I apologize for any troubleIt looks like this matter was resolved on 08/16/in Ticket # [redacted] when you worked with [redacted] If there's anything else I can help with, please reply to his message and I'll be happy to helpThanks again, [redacted] ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Please confirm which deal you are referencing.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: No problemI just issued a full refund back to the credit card you used for this purchase insteadPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: First off, my apologies for the trouble that you experienced with this deal, as this is never the experience that we want our customers to have.It looks like we've processed a refund to Groupon Bucks for this deal in the amount of $These Bucks are available immediately and will automatically apply to future purchases (with the exception of Market Picks deals) until they run outYou can see your available balance by signing into your account at https://www.groupon.com/mygroupons.The amount that you were credited is the amount that was paid for the voucherWe are unable to refund or credit an amount that is in addition to the amount actually paid for the deal at the time of purchaseThe original purchase was dated 10/02/and paid through [redacted] in the amount of $22.I hope that helps to clarify thingsIf you have any additional questions, please reply to me through the direct correspondence from [redacted] @groupon.com.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: This discount is currently working for your account.I’ve sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundablePlease be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.If you attempt to use the voucher with the merchant and encounter any issues please let us know and we will investigate the matter further.If you have any additional questions, please reply to me via the email I sent, Ticket [redacted] .Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: It was advertisement to use the $gift card as enticement and then only allow me to use 25$ of my ultimate date night packageNot what I read and what I decided to buy for an ultimate date nightIt was not an ultimate dateI paid for what I usedI never got what I was promised Sincerely, [redacted] ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I'm sorry again for the trouble, and we appreciate your feedbackIn circumstances like this, we typically can't refund Final Sale deals.However, since you are such an amazing customer, I am able to offer a one time exception in this case.A refund of $will be issued to your credit card shortlyYou will get an email confirmation of your refund within hoursAlthough it can take up to business days for this refund to be reflected on your statement, it should appear much sooner.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.Please let me know if there's anything else I can do for you.Regards, [redacted] *Supervisor.Groupon Customer Support