Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have also responded to you with a direct message from our Customer Support system earlier today.For the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account, we encountered a violation of our Terms of Service and closed the accountThis decision cannot be appealed.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: This order was refunded to Groupon Bucks on 11/19/The Bucks were used on 11/19/2017.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: unfortunately all of the vouchers in question are non-refundable at this pointHowever, you did have one voucher (Farfetched Playcare & Grooming) which is an exception to this since we've confirmed the business has closedGiven the closure and your account remaining deactivated, we've cancelled the order back to your original form of paymentYou should see the credit anytime within the next business days.We'll be emailing your remaining unused vouchers directly to you in a separate email as soon as they've been compiledIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Two orders of an a/c unit, when you intended to purchase one.You have been refunded for the unintended second purchase on 6/17/16.I’ve provided more specific instructions in my direct email to you, which is ticket [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Still haven't received the return labels from your first responseI'll be done with doing business with you Thanks! Co urmplaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will be awaiting an update on this matter Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about your refund for [redacted] [redacted] Yacht Cruise Admission for Two placed via an alternate emailI am showing that the order was canceled minutes after the order was refunded.It is possible that the credit appeared before the charge or you were not charged at allDue to a credit card reversal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello Vanessa,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint:I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Mani *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: If you as a company don't have a fail safe or a warning that your system is double charging peopleI believe your the cause of the incidentNow you don't want to give me my funds back and have the audacity to offer 1/of my purchase price? Why would you not offer a full coupon or credit towards my out of pocket expense at least for the extra set of tickets since you will not reverse the credit to my [redacted] Card? I think you guys at the very least owe me the credit amount for the 2nd set of ticket which was $or $ Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This is exhaustingI've talked to 5+ customer service repsAll my emails, and supporting documents you haveThis charge was on my business credit cardYou'll find nothing under my email, phone, address, or my name because I didn't open the accountAll you have to reasearch is our business name and the credit card numberAnd that info was on the credit card stmt emailed to you.I'm filing fraud against the charge/your company thru my credit card provider Sincerely, [redacted] ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com, Ticket [redacted] for referencePlease continue any further correspondences through that email directly.Sorry for any trouble! I can confirm that your refund for Body Beauty Massage processed successfully on 01/12/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.As for the voucher for "One Personalized Initial Relaxation Coloring Book with Pencils" with MonogramHub, this voucher is currently eligible for Traon your account, which you may do so at any time up until days after the voucher expires.The Bucks received upon trawill automatically apply to any local deal, and if you spend less, you'll have a balance left overSpend more, and the remainder will be charged to your card.When you initiate the trade-in, you have hours to complete a new purchase or your old voucher will be re-instatedHowever, you can try again until two weeks post-expiration.I apologize for any inconvenience, and I hope this clears everything upIf you have any other questions or concerns, please reply to the email I mentioned above directly.Regards, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I have reviewed your correspondence with our representativeI'm very sorry for the continued trouble you've hadWe'll always process returns for multiple products that are packaged together, as long as those items were all purchased in one orderIf the goods were purchased in separate orders, they'll need to be returned separately with different return labels; but it looks like everything you sent back to us was from the same order, so I apologize for the oversight! I've gone ahead and issued $refund for the remainder of your returnPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hi ***Thank you for your reply, and I apologize for any delay in my response.I would like to assist you as best as possible, as you're a very good customer of oursI want to be frank with you: as there are so many orders on your account, it is extremely difficult to research each individual one without some direction as to which orders you're referring toWhile I can completely understand any frustration on your end, this request is vague, and difficult to fulfillWithout knowing which items you sent back to us, there's no way to track if any particular order was owed a refund or if it's an item you kept.What I'd like to offer is a credit to your Groupon account that would serve the purpose of making up for any trouble with past ordersIf you'd agree to it, I'd be happy to issue you a credit of $in Groupon Bucks to your accountAs you know, Groupon Bucks apply automatically to any future orders, and don't expire for days.Regarding the separate return of Groupon Goods items: while it is true that some items may arrive in the same box, not all items are returned in the same bulk they are deliveredFor that reason, we always require customers to print the free shipping return label and make sure that each item is sent back separatelyThis is specifically to avoid these issues with return shippingAs the returns are free of cost to the customer, it's the best way to track each refund.Again, I apologize for any inconveniencePlease reply and let me know if you'd like me to issue this credit to your account.Regards, [redacted] *Groupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/08/18) */ Contact Name and Title: [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble [redacted] from our Groupon Support Team issued your refund and it processed successfully on 8/2/to the Visa card ending in***It should appear on your statement as a refund from Groupon, Inc Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement Unfortunately, we're unable to expedite this processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status I apologize for any inconvenience, and thank you for your patienceWe will consider this issue resolved but please let us know if you have any other questions regarding future Groupons! Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I double-checked and your refund for 'Mobile Heads Bike Phone Holder' processed successfully on 09/06/10:PM to the card ending in ***I’ve provided additional information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint:Thank you so much for your patienceI just want to let you know that we haven't forgotten about this issue! Our specialty team is still working hard to find a resolution and will be in touch again soon with more details.In the meantime, if you need anything else, please do not hesitate to let me knowI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions... in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] r [redacted]

Complaint: [redacted] I am rejecting this response because: I never purchased dealI clicked apply coupon and told customer service of error immediately that it purchased deal instead of attempting to apply the couponI did not notice that it said no promo codesIs that then for it to purchase deal if promo codes are not accepted if you try to use a promo code? I feel that customer service has been very poor in regards to resolving my issue Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I'm sorry to hear about the trouble you've had with your Groupon Goods purchase.If your order arrives damaged or defective, you can always return it within days of deliveryUnfortunately, we're not in a position to guarantee our products outside of that window and cannot assist with a refund at this pointYou can visit https://www.groupon.com/faq#faqs:content-to read more about our return policy.With regards to the warranty request, on the original screen where you made this purchase, http://www.groupon.com/deals/gg-fitbit-charge-hr-fitness-tracker, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Product is not covered by manufacturer's warranty."While this product was listed as "Condition: new," this restriction regarding any warranty was included in the deal's Fine Print at the time of your purchaseAt this point, we are unable to accommodate your request for a refund or replacement.If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support