Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Thanks for your email, and I apologize for any troubleIt looks like this has already been taken care of, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Grouponcorrespondence. I responded to you a moment ago via email from [redacted] @groupon.com.I would firstly sincerely apologize for... the inconvenience you and your children faced on the vouchers being cancelled for the Circus, words cannot express this disappointment, but request you to please accept our apologizes.Regarding your complaint: I am very sorry that there was a delay in providing resolution to your issue. l see that your vouchers for "gl-garden-bros-circus-113" as been cancelled by us incorrectly and refund was processed to you, I have gone ahead issued $50 in Groupon bucks, which will be available in your account for 180 days.I take this opportunity to thank you to bring this to our notice, I also would like to appreciate and thank you for your patience and look forward to serving you in your next purchase.We want to give our customer's best experience in all our deals with best offer. I sincerely take this opportunity to apologize that we are not able to help in this dealThank you for your understanding.Regards,***ManagerGroupon Customer Support"

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Refund request for the Best Western [redacted] Hotel Wedding & Conference Center Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comI am sorry that we weren't able to provide you with your desired outcome in this matterAs relayed in your previous correspondences with Customer Support Supervisors [redacted] via Support tickets [redacted] we are unable to process a refund on an order for anyone other than the purchaser directlyThis was also confirmed in a follow up to your previous Revdex.com complaint with Customer Support Manager [redacted] via Support ticket [redacted] Once again, for security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/supportThe sooner we hear from them, the better we can assistWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the most relevant information available in this circumstanceI am happy to answer any questions you may have regarding purchases on your own accountHowever, I am not able to assist any further with your particular refund request since the purchase in question is not on your Groupon accountI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: After days from purchase, we only issue refunds if there is an unresolvable issue with the businessIf you are no longer interested in getting scheduled, you also have the option to give this Groupon to a friend or family member to use instead (unless the Fine Print states otherwise).As stated previously, we would be more than happy to issue a trafor this orderI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:Please read complaint If you are not going to issue a refund, then say so A refund means a credit to my credit card, to reverse the debit you applied that is what a refund is I am getting tired of repeating myself, I have been very clear in all my correspondence with you Sincerely, [redacted] ***

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: These tickets were Refundable only on the day of purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I believe I have located the transaction.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I’m sorry for the troubleWe’ve reached out to the business on your behalf so they can assist, and you should hear back from them within three to four business daysIf you don’t hear from the merchant within that time frame, please let me knowI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I've issued a refund in Groupon Bucks for this orderYou'll receive an email confirming this shortlyGroupon Bucks will immediately be available for you to use and will automatically apply to your next purchase on our siteI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: it looks like we refunded both of your purchases for the [redacted] at Monsoon Lagoon on August 20th to your original form of paymentYou should see the credits reflected on your statement within business days of that date.I've also emailed you directly with this informationIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Getaways purchase at The [redacted] I'm very sorry for any confusion with the terms of this deal, I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there via ticket # [redacted] .Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I’ve provided more specific instructions in my direct email to you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: You were issued a refund in full to your original form of payment on January 23, 2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and can confirm that after days since I first requested it, I have now received my refund.I feel it is important to note that getting my refund from Groupon took too much effortThey have no valid phone numbers to speak with a person, therefore I was forced to do customer service on line chats on 6/15/2017, 6/21/and 7/14/and file a complaint with the Revdex.comThis is NOT good business practiceEach on line chat resulted in a customer service person saying that "someone will contact you within hours." I never received an email from Groupon or a representative of GrouponIt's only through my Revdex.com complaint that the business has contacted me and it resulted in a refund of my money Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:This is not the resolution that I asked forI am still out of $And I never received a call back as requested Sincerely, [redacted]

Hello Catherine,Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint about the defective fitness tracker.... I apologize for the trouble and confusion you encountered when you reached out through our chat feature. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Marisabel *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [redacted] .Regarding your complaint: Customer Services IssuesI’ve requested specific information to be able to locate this purchase in my direct email to you Please reply to me there via Ticket [redacted] and I'd be happy to investigate further.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support