Groupon

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: It does appear these restrictions were noted in the Fine Print prior to you making the purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: why should my credit card company have to pick up the bill when their bad business dealings are the problem? Sincerely, [redacted]

Here is the response I received from grouponI will wait for a resolution to this matterI have been contacted in regards to receiving a future answer from themThe situation is still not resolved Your Revdex.com Complaint [redacted] ***Hi [redacted] I responded to you in the [redacted] earlier today.I have notified a gift card specialist who is reviewing your request.Please stay tuned for an update via email.Regards, [redacted] *ManagerGroupon Customer Support Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: We have confirmed that you were unsubscribed from all Groupon related emails 10/29/You may have continued receiving emails within hours after that date (including the survey we send after contacts with customer support via chat or email), but should not be receiving any more afterwardsPlease feel free to reach out to us if you are continuing to receive emails so we can further assist, or let us know if you're receiving them to any other email addresses of yours.We apologize for the inconvenience, and thank you for your understanding.Regards, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:I am truly sorry to hear about the experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this caseTo help make up for the trouble, I've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint about the order that was not delivered, I’ve provided resolution in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for any frustration, and for all the back and forthGiven the circumstances, I've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ** ManagerCustomer Support

Complaint: [redacted] I am rejecting this response because: The point is groupon s system was down for my hours to cancel that is why I'm complaining I tried to cancel immediately and it said the system was down so I was stuck with these gifts going to the wrong address and then I had to buy other gifts and I have to reship all orders which will cost around which is approximately what it will cost to reship Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .Regarding your rejection: While our previous correspondence was correct in stating that this Groupon is not refundable under the terms of the deal page and policy, I can completely understand your frustration in this situationYou're a loyal customer of ours, and mistakes this this do happenI'm very sorry for the lack of appreciation that was displayed to you during this request.I have issued a one-time exception refund of order [redacted] The refund will be $to your original form of payment, and $in the form of Groupon Bucks, per the manner in which you paidThe amount going to your original form of payment will fully reflect on your statement within business days, and the Groupon Bucks are available immediately on your accountGroupon Bucks apply automatically to your future purchases.If you have any further questions, please reply directly to me, and I will assist you.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: this is the worst customer service experience I have had There has been no attempt by the merchant to resolve the issue at hand Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] P.S. - The reference to the $99 fee to cancel my account can be found in the recording of the conversation at the 800 # that I provided in my original complaint. The representative told me that the conversation was being recorded. Check there - - it's an interesting conversation!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am however extremely upset with the time and effort I put in to getting a simple refund for something I paid for but was not given and would hate for anyone else to have to go through this hassle with GrouponIt is embarassing that such a huge company can jerk someone around ans not care Sincerely, [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific... instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]’m so sorry to hear that you’re unsatisfied by your latest Groupon experienceI am a manager here at Groupon, and I am happy to look into this further for you.I've just issued a refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.More specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any trouble you had redeeming your purchaseI see where you contacted us on 12/and we replied requesting more information regarding the specific deal you were having trouble with on 12/(Ticket [redacted] )In addition to email, you can use our support page to request a call back from our support staff or initiate a live chat https://www.groupon.com/customer_support .If you provide more information regarding the deal and any steps you've taken already to resolve the matter directly with the merchant we can investigate further.Please reply to me directly via email (Ticket [redacted] .Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: it does appear we sent an email to you after the first purchase (order [redacted] ) initially failed advising we would try and recharge the credit card within the next hoursI do apologize for the inconvenience with the now duplicate purchasesWe know you're a great customer with us, and ask that you refuse the shipment on one of the two purchases scheduled to deliver tomorrow.Please reply back to the email I sent your directly as soon as you've refused the duplicate shipment and we'll get a refund processed to your original form of payment as soon as it's confirmedIf you have any additional questions in the meantime, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm truly sorry for the frustration To ensure that our customers receive their products as quickly as possible, our warehouse begins processing these orders right away, which is why the cancellation window is only two hoursBecause it's been more than two hours since your order was placed, your information has already been sent to our shipping provider, along with any other orders that are also ready for processingUnfortunately, we're not able to stop shipment for an individual order at this point.You should receive the product within business days from the purchase dateOnce you've received it, you can return the item within days Please check the deal's Fine Print for specific details about returnsFind more information on our standard return or exchange policy.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/08/27) */ Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble I can confirm that on 8/11/15, one of our customer service representatives issued Groupon Bucks for the full amount that you paid for your [redacted] Groupon, which was $This credit is available for you to use and will expire in days from the date it was issued Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons I apologize again for the experience you had with this Groupon purchaseIf there is anything else we can do for you, please let us know Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for at least giving me credit for something I purchased and didn't received