Groupon

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I am not able to locate your purchases.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:I read the fine print and it says there are no refunds but even when the fine print says that, the company has an obligation to fulfill the order which it did not No where in the fine print does it say "if you don't receive your product, tough luckYou will not receive a refund even if you don't receive your product" I have reached out to so many people through GroupOn's website and by even calling them and talking with someone I have contacted the vender but they choose to ignore my messagesI deserve to get a refund Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] In ticket # [redacted] it was stated:"Hi [redacted] My name is [redacted] M and I am a manager here at GrouponI am reaching out to you regarding a recent complaint you filed with the Revdex.com.Sorry for any trouble with this deal.On the original screen where you made this purchase, http://www.groupon.com/deals/r-p-enterprises-jiffy-lube-wichita, we included a map and list of locations.I'm sorry to hear that you're not interested in visiting this locationHowever, since this information was included on the deal page at the time of your purchase, I am not able to issue a refund past days from the purchase dateIf you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise).Another option you have is to Trade In you voucher for another deal! Here's how:Head to My Groupons on the mobile app or websiteDon't have the mobile app? Download it here.Select your dealSelect Trade In NowFollow the instructions to Trade In your voucher for a new dealTake your time finding the right deal!You can start or restart the Trade In process up until days after this voucher expiresIf the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchase.Please let me know if you have any other questions or if there is anything else I can do to help.Regards, [redacted] MManagerGroupon Customer Support"Regarding your rejection: Here at Groupon, we do our best to make the terms and conditions of every deal available to our customers at the time of purchaseWe put any pertinent information in the Fine Print section, but we also include other resourcesFor instance, we always include a link to the merchant's website so you have the option of investigating them before you make the purchaseThis way, if there is anything about the merchant's services that won't work with your needs, you will know this before you purchase the deal.Unfortunately, since we are outside our 3-day return window for local deals, I'm not able to issue a refund in this case.You can still Trade In you voucher for another dealI checked our site and found another oil change Groupon within the area you mentioned in Augusta, GAHere is the link for your convenience: https://www.groupon.com/deals/steve-s-auto-serviceWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchases, however I am not able to assist any further with your particular refund request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution, although unsatisfactory to me, is the only option made which has been made available by GrouponPlease note: A refund of $in Groupon Bucks will be issued to your account shortlyYou will get an email confirmation of your refund within hoursThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I wish to reiterate: What I requested: a $refund for a service purchased but not providedRequest was denied.What happened: I purchased a one hour psychic readingAfter seven minutes, it became apparent that this merchant was unable or unwilling to provide any information relevant to meShe talked about such things as lucky days and numbersAfter seven minutes of vague generalizations and contradictory “information” I asked about her process at which time she told me that in the following hour she would provide “just a surface reading” (a term I had never heard previously) and not what is commonly understood to be "a one hour psychic reading” as purchased Further she stated that it was simple to get a refund for this misunderstandingShe then told me definitively that “all you have to do is call Groupon and they will refund your payment.” I believe this to be fraud as I purchased something which the merchant stated that she would not provide I have found customer service to be a misnomer as no service was provided by Groupon who continued to stonewall me at each opportunity They admit no wrong doing or misrepresentation and based on their inaccurate version of events, refuse to refund the money paid them in good faith I am going to accept the offer of $Groupon credit as promised in writing Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I was unable to use the coupon for what it was intended even while it was valid Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Reneishia in ticket [redacted] In ticket [redacted] , we stated:"Hi [redacted] I'm very sorry for the trouble you've experienced with your Groupon Goods purchase.Unfortunately, we're not equipped to offer exchanges or replacements at this time, but we're happy to accept returns.I've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipmentFor future reference, you can generate a return label from My Groupons when an item is eligible for a return: visit https://www.groupon.com/faq#faqs:content-to see how.If you are still looking to use, when reaching out about this issue the following information was provided."This does work with [redacted] but be prepared for the [redacted] representatives to have to do a fair amount of fighting with their system to make it workI would highly recommend you go to a Corporate owned [redacted] store, especially one that specializes in business products, to get it turned on and NOT a [redacted] ResellerThe IMEI identifies it as an [redacted] LTE deviceBe aware that this will NOT work on the [redacted] network if there is no LTE service - meaning it can not fall back to 3G service."Sorry again for the troubleIf you have any questions or need any help with your return, please let me know.Regards, [redacted] *ManagerGroupon Customer Support"Regarding your rejection: I can completely appreciate how frustrating this situation is, and I do apologize for the inconvenienceHowever, as we cannot offer tech support for this item, the best resolution would be for you to return the item for a full refundIf the item is defective, we need to offer a refund.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I'm very sorry for the poor experience that you had with [redacted] Nails & Spa This is never the experience that we want you to have when using a Groupon deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: The best way to get clarification on your campaign and payments is to contact our Merchant Support teamMerchant Support may be reached at [redacted] They are available Monday through Friday from AM to PM, CST.I’ve provided more specific instructions in my direct email to you (ticket reference [redacted] )If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: the issue has not been resolved None of the criteria for resolution as listed in the original complaint have been met, or even attempted Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your threads with my colleagues [redacted] .In ticket [redacted] , we stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:On the original screen where you made this purchase, http://www.groupon.com/deals/gl-a-clockwork-orange-new-world-stages, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchaseIn this case, the deal did clearly state "All Sales Final".As mentioned in our earlier correspondences, a clear process for using your voucher at the merchant location has already been given and is also found in the fine print redemption instructions.However, since these details were included in the deal's Fine Print at the time of your purchase, I am not able to grant any request for a refund for a "Final Sale Live voucher"."In ticket [redacted] , we stated:"Hi ***I'm really sorry for any troubleUnfortunately, this Groupon is final sale, so I am not able to issue a refund.This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.If you'd like to take another look at any of the details for this deal, you can find them by going to http://www.groupon.com/mygroupons and clicking on View Details beside the dealOr, pull up the mobile app and go to My GrouponsOnce you're there, just click on the deal, scroll down, and the Fine Print will be located below the map.Thanks so much for your understanding.Take care, [redacted] *SupervisorGroupon Customer Support"Regarding your rejection: The above comments to you regarding this matter are valid and legalWhile I completely understand your frustration, the fact remains that per our refund policy, Terms of Use, and information given to you at the time of purchase, this sale is final, and cannot be refunded.The deal page clearly listed "All Sales Final." As for the claim that this is not binding, I assure you that each deal is subject to the fine print, which again is clearly displayed.If you have any questions regarding this, please see our Terms of Sale: https://www.groupon.com/pages/terms-of-saleSpecifically, it is stated:"By purchasing, viewing a mobile version, printing, accepting, using or attempting to use any Voucher, you agree specifically to the terms on the Voucher and any additional deal-specific terms advertised in connection with and on the Voucher at the time of purchase (the “fine print” regardless of how labeled), the Terms of Use and these Terms of SaleThese rules apply to all Vouchers that we make available, unless a particular Voucher’s fine print states otherwise, and except as otherwise required by lawIn the event of a conflict between these rules and a Voucher’s fine print, the Voucher’s fine print will control."While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceAt this time, I am not able to assist any further with your particular request and we consider this issue resolved.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't deliveredUnfortunately, this Groupon is non-refundablePlease be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase.Groupon always works towards our customer’s delight in every transactionWe never intent to hurt our customers in any wayThe Supervisor on call was trying to give you the details of the policy on refunding the used Groupon.As an apology for the inconvenience, I've issued you $in Groupon BucksThis credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Your feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment, as well as all previous Groupon correspondence prior My colleague Radhakrishnan Sreplied to you on January 24th in ticket [redacted] Per this reply, we stated:"Our records indicate that the [redacted] was delivered to the address you providedRegardless, in good faith, we refunded you $in Groupon Bucks.However, it looks like you have filed a dispute with [redacted] concerning this purchaseTherefore, there is no longer anything we can do on our end and we ask that you reach out to [redacted] for further assistance."In addition to this information, we have informed you that your Groupon account has since been voided due to violation of our Terms of Use There are no Groupons in this account that you have not already filed a dispute over Due to this, we request you immediately this discontinue any use of our website or services I am not able to assist any further with your particular request and we consider this issue resolved.Please note: We will no longer respond to any inquiries regarding your previous Groupon account, as this decision is final Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com:Re: complaint ID They have responded and the case was resolve Considering they continue to contact me to resolve the case when it is resolved (again showing they have no internal communication to avoid such things), I wish GroupOn to stop further contact with me It is resolved and I will not be doing business with them again Sincerely, Amanda [redacted]

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your troubleSorry for the trouble! I have send you a link to reset your password in a separate emailThis link will only work for the next hours.Once you reset it, you can use your new password to sign in to your account at www.groupon.comAlso please delete all the cookies and cache before resetting the password to avoid any confusionPlease get back to us for any further assistance and sorry again for the trouble Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Thanks for your email, and I apologize for any troubleIt looks like this has already been taken care of and one of our Supervisor responsed to your email on 11/28/addressing your issueIf you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hey [redacted] Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] via Ticket # [redacted] Regarding your complaint: It looks like a full refund of $was issued back to your original form of payment on June 8, and one of our representatives, Tasha J reached out to you via emailI’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: For customer safety and security, our system prevents orders from processing if it thinks they might not comply with our terms of useHowever, certain orders can be occasionally blocked by accidentI'm truly sorry that this happened in this caseWe're doing everything in our power to improve our system so that we can avoid complications like this in the future and make sure your orders process smoothly.For the trouble with order placement, I have gone ahead and processed a credit of $in Groupon Bucks to your account which are available for use right away.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support