Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for any confusion with your request, but it appears this issue has already been resolvedYour Laser Sculpture purchase was refunded on September 25, in the amount of $Please allow up to business days for this refund to fully reflect on your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI saw that you were able to reach a resolution with [redacted] on April If you have any additional questions, please let me know.Regards, [redacted] **ManagerGroupon Customer Support

The web system is not telling me what the clarification needed is, so including last message to business insteadComplaint: [redacted] I am rejecting this response because: while the business did give me a groupon credit due to the situation, they chose not to fix the problem.Groupon deal, with reviews claiming to be from the last days opening hours stated claiming to be a "limitted time offer" closed Qand Aand no way to review to let other people know that this is offer isn't real right now.https://www.groupon.com/deals/world-of-chocolate-museum-cafe-Website where it acknowledges the site has been closed and will be until at least the 16thhttp://www.wocorlando.com/As this is in Orlando, Groupon is perfectly aware that most people cannot take advantage of the fact that the museum will eventually re-open According the contruction workers, many different people had tried to use the groupon offer before us, and were equally frustrated to find the closed museum No idea why groupon or the museum is doing this

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: While it is true to that we can usually only convert a refund from Bucks to the original form of payment within days, I've made an exception hereI've voided the Groupon Bucks issued to you on November 9th, and initiated a refund to your Apple Pay account in the amount of $Please allow up to ten business days for that refund to fully process and become available to you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding and patience.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint:Sorry for any trouble! It looks like your refund for $was processed successfully on 10/to the card ending in ***It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

We have responded to the customer's complaintThank you

Complaint: [redacted] I am rejecting this response because:Well, the product is purchased through GrouponGroupon is fully responsible to contact the seller on their end if there is an issueGroupon doesn't even know the seller [redacted] Stores has been contacted by email, denied having any locations in China, suggested that this is a scamI would like a refund pleaseMoreover, there should be a customer protection offered by Groupon in such a caseSince 8/28, I haven't heard anything from the "seller" in regards to tracking the package Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] In ticket [redacted] it was stated:"Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding the Groupon for [redacted] ***! Let's Party,I'm sorry for any troubleIn general, it is not our policy to issue refunds for a final sale dealHowever, I do understand your situation, and I see that you're a loyal Groupon customerBecause this is the first time you've contacted us about something like this, I'm happy to go ahead and make an exception and take care of you today.I've issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Please let me know if you have any questions.Regards, [redacted] GManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, [redacted] stated:"I've issued you a full refund for $and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement."Regarding your rejection: I can confirm that your refund processed successfully on 12/18/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.If you have any other questions, please reply to me, and I'll be happy to answer themHowever, at this point, this request is considered resolved.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I'm so sorry for the trouble with this merchant and also all of the back and forth with our support teamI've checked your account and see that a partial refund has already been issued to your account as Groupon Bucks for the unused portion of this voucher.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there via ticket [redacted] Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble I've just issued a $ refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www [redacted] Thanks so much for using Groupon and please let me know if I can do anything else for you Regards, [redacted] Groupon Customer Support

Hi [redacted] My name is [redacted] and I am a manager at GrouponI have reviewed your recent correspondence and I apologize for any confusionSomeone from Merchant Escalations will be reaching out to you regarding your complaint and to confirm the removal of the page at issuePlease stay tuned for an update via emailRegards, [redacted] *Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: We were recently notified by your financial institution that a dispute had been issued against a purchase you madeWe recommend reaching back out to your financial institution directly to discuss a resolution.I’ve also emailed you directly from support@ [redacted] via Ticket # [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Sorry for the trouble you’ve had with this Groupon.To make this right, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi ***,I'm sorry for any confusion.Unfortunately, I'm unable to arrange a call back from CEO or provide the direct contact information for our corporate staffHowever, if you wish to reach out to Groupon Corporate Headquarters, you can write to us at the following address:Groupon, IncAttn: Customer Support Department [redacted] ***Please let me know if there is anything else I can assist with[redacted] *ManagerGroupon Customer Support

Hey [redacted] I'm sorry for the delay and any frustration that's occurred.Your issue's currently being investigated by consumer experience specialists.I was hoping to have a permanent fix in place by the time I responded but we're not there yet, unfortunately.In the meantime, I can email any vouchers you'd like so that you have them to use at your discretion.I've reached out to you directly, with more specifics, from [redacted] Please reply to me there with any additional questions/concerns you have and I'll be happy to assist you further.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: "gs-smartwatch-with-bluetooth-and-camera-for-samsung- [redacted] " and the shipment was delivered to your old address.I would like to confirm that your order as been refund as you did not receive the productThe refund was processed to your credit card on 01/08/2018, this will take business days to settle in your accountWe want to give our customers best service, however requesting you to check your address and see the details are per your request and then place your orders.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Groupon has always passed the buck and nobody has taken responsibility for any of their actionsI want other consumers to know that Groupon as a company are liars and cheatsThey will steal your money, not get back to you and pass the buck.Groupon is a despicable company to do business with Sincerely, [redacted] ***

Hi Akm,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'll be looking into your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Jamie ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: This is the same response that groupon already offered me..When I intially placed the order I checked "My Goupon" and I didn't see the order placed it took days before it showed up in my profile under "My Goupons" which gave me confirmation that ticket was purchased for $ Sincerely, [redacted] ***