Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, it looks like the merchant reached out to us to have the fine print updated to include "valid for minute sessions only at Garwood, NJ location" after you'd made your purchase with us.Given this stipulation was added after you'd made your purchase, we've gone ahead and honored your refund request and refunded this order back to your original form of paymentPlease allow up to business days for this to be reflected on your statement.We're so sorry for any inconvenience this may have causedIf there's anything else we can look into for you, please reply back to the direct email we've sent you with more information.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] If you have any additional questions, please reply to me there.Regarding your complaint: For security purposes, please have the account holder reach out to us directlyThank you for your understanding.Regards, [redacted] **Supervisor

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] Regarding your complaint: Refund request for order number... [redacted] .I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket number [redacted] Regarding your complaint: As stated in the above ticket:"Unfortunately we are not able to issue a refund to Your card for Expired vouchersThe issued bucks is equivalent to Cash which will automatically apply to Your next purchase in GrouponIn-fact it's the fastest mode of payment than paying with a credit card.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons."Please reply to that thread for follow-up, as we have continued to provide the only only solution available for this issue As we're still in communication with you, we will not respond to further Revdex.com rejections for this issue.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I see in ticket # , we did inform you to follow the instructions listed on your voucher in order to redeem the Groupon code:"Hi [redacted] I'm sorry for the confusion,I have check the website and see that all you need to do is to click on the register button and you will be redirected to another page which you can put the coupon codePlease be advised to use google chrome and you also need to create an account to register.Here is the link and the coupon code [redacted] If you have any further questions, please let us know."As stated above, you would need to register both the redemption code and create a username and password, which is standardAs this merchant is still honoring all Groupons, the previous reply to deny this refund was accurateHowever, if you've already found a different service, I want to alleviate some of this frustrationI have issued a one-time credit of $to your Groupon account in the form of Groupon BucksGroupon Bucks apply automatically to any future purchases, and do not expire for days.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] For reference, the ticket number is [redacted] Regarding your complaint: I double-checked, and this refund has been received by the bank that issued the card ending in ***I've also located the Acquirer Reference Number (ARN) for this refund, which is the confirmation number created by the card processor when they successfully transferred the funds to your bankPlease contact your bank's claims department with this information so that they can retrieve your funds:• Acquirer Reference Number, ARN [redacted] • Last Four Digits of Card: ***• Purchase Date: 9/4/16• Refund Amount: $54.00• Refund Date: 9/4/16• Issuer of Refund (Groupon, Inc.)To ease any frustration, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support”

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: In regard with your refund requests for the groupons [redacted] and [redacted] we are sorry to hear that you were not satisfied with your experience with the merchantTo help make up for the trouble, I have issued $in Groupon Bucks to your accountThis credit will be available for you to use shortlyUnfortunately, this is the best we can do and we will not be able to refund your purchasesAny Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: You can exchange your voucher any time for an equal value of Groupon BucksThe Groupon Bucks you receive from this Trade In are eligible toward the purchase of any Local deal on Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm very sorry about the trouble with your Groupon goods purchase.I'm glad to hear that you want to keep the item what you received as-is, To make up for the trouble, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in daysAny Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at [redacted] Again, I'm really sorry about this troubleI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We would need the email address associated with the Groupon account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Because this Groupon expired so long ago, typically, we are not able to issue a credit card refundFor situations like this, we typically can only offer a credit in Groupon Bucks to help make up for any trouble.Given the circumstances, I am able to offer a one time exception in this caseI've just canceled your purchase and issued a full refund to your credit cardAlthough it can take up to business days for this refund to be reflected on your statement, it should appear much sooner.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.I’ve provided this information in my direct email to youIf you have any additional questions, please reply to me there.Regards, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We have issued a full refund to your original form of paymentPlease allow up to business days for this credit to appear on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer Support

Hi [redacted] Thanks for reaching out to us through Revdex.com I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue, but I would like to confirm that we will issue refund to you for $ in Groupon bucks as you are not interested in Trade in.Hope this clarifiesPlease feel free to ask, if you have any other concerns.Regards, ***ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. Regarding your complaint: It looks like this has already been taken care of, but if you need any additional help, please let me... know.Thanks again, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [redacted] @groupon.com.I'm very sorry for all of the back and forth regarding the credit balance of your Groupon account and the refund status of your voucher for the chocolate making classUnfortunately, I wasn't able to locate a Groupon account under the email address you have provided in your Revdex.com claim.I’ve requested specific information in my direct email to you to be able to locate your purchases Please reply to me there via ticket # [redacted] and I'd be happy to look into this further.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I checked your account and I can see that your refund for $has processed successfully to your [redacted] account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve looped in a Merchant Support specialist and they’ll be in touch shortly.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here