Groupon

Tell us why here...Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I see that we have... given you some contradictory information when you reached out to our Support Team, and I completely understand the frustration that this has caused. To be even if the merchant is closed as of 9/15/17, they will accept the Groupon for the paid dollar value when they reopen next season. This is true not just of this Groupon, but of all Local Groupons we offer.That said, as we did offer a credit to you in the past, and that was not taken into account during your threads with us, I have issued a refund of this purchase to Groupon Bucks.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Thank you Groupon for your quick response and I appreciate you regunding me Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] Hi,Yes this ticket can be closed as I was able to get a seat after contacting the organizer.However, in line with your response about day of purchaseI did make a request on the same day I purchased it in EST timezoneDay of purchase should not be based on CST timezone, which seems to be arbitrarily mentionned after request for refund has been put throughNo where on terms of sales, does it mention CSTI am surprised multiple groupon representatives seem to be having problems understanding what "day of purchase" means from a buyer's perspectiveSurely not all buyers are located in CST timezoneMaybe a better definition of "day of purchase" from Groupon legal team is required

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like you were issued a credit of $to Groupon Bucks on 01/15/Any Groupon Bucks you have will apply to a purchase automatically (except Market Rate deals)You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.If you have any additional questions, please reply to me through the direct contact from Groupon.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Hello,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Marisabel *

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this GrouponTo help make up for the trouble, we just issued you a full refund for this deal since you were refused entry to the showPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] *Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I understand you’ve changed your mind about using this GrouponI've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Considering the issue, and that this was paid for with Groupon Bucks we can Trade the Groupon back in for Groupon BucksI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Unfortunately, the deal for [redacted] - resorts' has sold out and is no longer availableWe're only able to offer a limited number of Groupons for any given deal and only for a limited time.While we don’t know if or when this particular deal will be available again, I suggest you check out other similar and interesting deals that we offerI understand that it was very disappointing when you are having difficulties purchasing a Groupon offerAlso, I would also take this opportunity to thank you for the valuable feedback you have provided on our servicesCustomer service is our utmost priority and we will definitely take your inputs for making our service even more delightful in the future.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:where is confirmation that my all of my personal information was also deleted from your system? Sincerely, [redacted] **

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: ohio-concealed-carry-and-guns DealI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Before proceed further, please let me know the name of the items that you've returnedI’ve also emailed you directly from [redacted] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Regret the inconvenience causedYour refund for the additional order has been processed back to the payment method you used to make this purchase! If you paid with a credit or debit card, you'll see the refund on your statement within the next business daysYour money has been refunded, and you can do what you want with the productI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I still will be very careful the nest time I do business with groupon or mrs [redacted] Doesn;t make sense to "BUY" A coupon/groupon if you can get the same deal without itSad to say this is exactly what everyone is complaining aboutAnd they just keep doing these business practices [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] Regarding your complaint: I'm sorry for the continued troubleIt looks like there were two identical purchases made on 10/During a Live Chat conversation with one of our representatives that same day, you were issued a full refund back to your original form of payment for one of these transactions I can confirm that your refund processed successfully on 10/You should have received an email confirmation shortly after this refund was issuedThis refund will appear on your statement as a refund from Groupon, Inc for $The second of two orders was traded in during a phone call with one of our representatives on 10/5, and later that day the total of $was used toward another purchase you made I’ve provided more specific details in my direct email to youIf you have any additional questions or you still aren't able to locate your refund, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me provided the refund goes through Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint on the shipping charges for order# [redacted] ;I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello Kiran ,Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I’ve looped in a manager who works on... the Account Specialist Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Account Specialist Team Manager will be using to further discuss your issue.Thank you for your understanding.Regards,Badri [redacted] *ManagerGroupon Customer Support”

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] In ticket [redacted] , it was stated:"Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm so sorry for the trouble you've had redeeming your Groupon with Gadget Geeks.On the original screen where you made this purchase, http://www.groupon.com/deals/my-gadget-geeks, we included a description of the terms of the deal and a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.I've double-checked your account and see that you purchased the option for Glass-Only Replacement for an iPad 1,2,and In this case, the fine print restriction in question is: "Valid only for option purchased."The original Fine Print and terms always apply—even after the Groupon expiresSince this deal stated it was valid for glass replacement for an iPad 1,2,and 4., after the promotional value expires you'll still be able to redeem your Groupon for glass replacement for an iPad 1,2,and and apply what you paid toward the purchaseUnfortunately, this deal is not valid for repairs on iPad Minis.The business is only obligated to honor the expired Groupon for the original offerAlways be sure to double-check the Fine Print on your voucher before using it.I'm sorry to hear this will keep you from using your GrouponHowever, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past days from the purchase dateIf you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise)."Regarding your rejection: The merchant will allow you to use the expired value for their services, but it must be toward an iPad 1,2,and If you don't own one of these products, as specified at the time of purchase, then the merchant is not obligated to honor it for repair of a different itemUnfortunately, we must stand by our original suggestion of gifting this voucher, but we cannot issue a refund.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support