Groupon

Hi [redacted] Sorry for any inconvenienceI'm happy to help, but I'll need some more details firstIf you could you please provide as much of the following information as possible, I can certainly look into this for you.• The last four digits of the credit card that was charged• The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issueTo expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Thanks for your patience! I look forward to helping you further.Regards, [redacted] Manager Groupon Customer Support

Complaint: I am rejecting this response because:This is the second time that Groupon has issued a response with no offer or suggestion of how the case might be resolved, essentially saying "we'll get back to you later." I suspect that this is a tactic on Groupon's part to make the complainant appear to be unreasonable by rejecting Groupon's "response." I hope that the Revdex.com will watch Groupon closely to see if they are actually making a good faith effort, or if they are instead trying to evade the complaint without actually addressing it Sincerely, David [redacted]

Hi ***Thanks for reaching out to us through Revdex.com.I have reviewed your correspondence with our representative and I apologize for any confusion.Since this is not a discount applied with a code and a promotion which applies automatically to anyone who purchases the dealThe deal page is designed to reflect the discounted price rather than the actual costPlease note that the original price that we offered this deal was at $and by applying the discount the price the deal was offered at $I completely understand how frustrating this situation has been for you and sorry about any confusion.Also, the purchase is available in your account for redemptionIf you’re not sure how to find the voucher yourself, check out our FAQ for step-by-step instructions.I hope this helpsPlease let me know If you have any other questions.Regards, [redacted] ManagerGroupon Customer SupportTell us why here

Hi ***Thank you for contacting us through the Revdex.comI have notified a Groupon Stores specialist who is reviewing your request.Please stay tuned for an update via email.Regards, [redacted] *Manager Groupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hi [redacted] I'm sorry for the continued frustration, but if you have already disputed the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution.Please keep in mind that once a dispute is filed Groupon will no longer be able to assist with any refund discussion for the order in questionPlease let me know if you need assistance with anything else.Thank you, [redacted] S.ManagerGroupon Customer Support"Regarding your complaint: As [redacted] stated, we cannot issue any kind of refund or alter an order in any way once a dispute has been filedHowever, as the order for the keratin treatment was traded-in, and subsequently those funds were used for [redacted] ***, I believe I can helpI have issued a refund for the [redacted] GrouponBecause this was made using Groupon Bucks, that is the only way I can refund you, rather than to your Paypal accountI have issued $in Groupon Bucks to your account for the [redacted] Groupon, and it is immediately available for your use, and does not expire.I hope you find this last resolution as satisfactoryWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

H [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understandingRegards, [redacted] *Manager

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I know the reason that you do not want to offer me the exchange is because a promo code was used, to his was an error on your companies behalf, not on my behalfYou sent the wrong item! I have no problem returning the set I received, but I do want the set I ordered without having to wait for the refund to order them! This is horrible customer service on Groupons behalf and I will make sure to let everyone I know, know how terrible you all have beenweeks and still no call from a supervisor that speaks volumes about this company Sincerely, [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I am sorry to hear you are not satisfied with your armoireIn reviewing the details of the purchase, the order was not only delivered days ago, we are nearly months since the item was delivered to your Glen Burnie, Maryland, location and at this point we are beyond the window where even exceptions would be possibleI have reviewed the style and color combination you selected, Madison/Grey Wash, and this is a darker look so while I am sorry to hear you are not happy, it does sound like you received the option you purchased as wellIf you look at the deal page here: https://www.groupon.com/deals/gg-hives-and-honey-jewelry-armoires-and select the model and color you purchased, it is a dark color, not a light grey.To help make up for the trouble, I have issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I have replied to the companies email and am now waiting on a final response/decision. I do not agree with the offer as it not does not suffice for covering the funds I have lost over time with the company. I have offered a response of a bigger refund or discounted items interested in purchasing. Sincerely, [redacted] ***

Hi [redacted] One of our supervisors, [redacted] sent a direct email to you earlier today (6/7/16) via email from [email protected] [redacted] responded:"For the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account, we encountered a violation of our Terms of Service and closed the accountThis decision cannot be appealed.Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company.Also, It is not our policy to issue a refund for an expired or expiring Groupon.If you are unable to use your Groupon before it expires, you can still use it for the price you paidFor example, if you paid $for a Groupon that has a $value, after expiration your Groupon should still be worth $toward the products or services originally offered in the deal.If you have any trouble with this, please let us know.However, I can send you the unused Groupons for you as an attachment and you can print it like any other document and use those Groupons for the paid value." [redacted] will be able to provide you with any of your unused Groupons and attach them in an email to you for you to redeem, however, we will be unable to issue you refunds for any unused vouchers If you have any additional questions, please reply to [redacted] from his direct email to you and he will be able to further assist you.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I am very sorry for the trouble with your previous orderHowever, I've gone ahead and issued $in Groupon Bucks to your account for use towards your next purchase.This credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account atwww.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.com.I have notified a Merchant Support specialist who is reviewing your request.Please stay tuned for an update via email Regards, [redacted] *Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm really sorry for any trouble this has causedI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting GROUPON offer because it should not have took Groupon days to cancel out my roomsI truly feel that they should honer my purchaseIf they made a mistake by all means it should be on them not mebecause it took them so long to get back to me the rooms went up additional $a nightGroupon should show a little bit more responsibility for their mistake SincerlY, [redacted] ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm looking into your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com, Ticket # [redacted] for reference.I'm sorry to hear of the trouble you had with this particular issueThis is certainly never the kind of experience we expect you to have when using Groupon.I can confirm that your credit of $was issued successfully on 12/05/Groupon Bucks available immediately in your account, and will apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions by replying to the email thread mentioned aboveThank you for your understanding.Regards, [redacted] *SupervisorGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because:I am seriously concerned as to why the second gift card ( [redacted] ) was redeemed under the account associated with [redacted] . The yoga class was for mother, [redacted] ***. I do not know who [redacted] is nor did I authorize this redemption to her. Please credit my account the $30 that was credited to [redacted] Sincerely, [redacted] ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I apologize for any trouble with this GrouponI see that on December 1st, you were refunded for this purchase back to Groupon BucksThese apply automatically for your next purchases.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thanks for your reply, and I want to apologize again for the trouble with your Groupon Goods purchaseWe do our best to ensure you're totally satisfied with your product, and I'm sorry we've let you down in this case.Unfortunately, we're not equipped to offer exchanges or replacements at this time, so I've just canceled this order and issued a refund of $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/ [redacted] Because the order's already been canceled, there's no need to return the item to usIf you need anything else, please let me know.Thank you, [redacted] **ManagerGroupon Customer Support